forgot my password and security question answer

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  • Question
  • Updated 3 years ago
I have forgotten my Excede password and the security question answers
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John Evans

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Posted 3 years ago

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Bev, Champion

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You will need to email your account information and, request for assistance to or, call customer service at 855-463-9333.

You do need to know the answers to your security questions to reset your password without assistance so, you need to contact Exede.
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Brad, Viasat Employee

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Hi John 

In addition to the options above we have seen a few folks have some issues here and there with logging in but after a few attempts it sorted out. I don't know if that is still happening or not but that was a issue we were seeing a few weeks ago. The phone number above will get you someone immediately and can walk you through if you're still having issues