Firmware upgrade stuck "authenticating?"

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  • Problem
  • Updated 2 years ago
Looks like my modem did a firmware upgrade and now it's stuck "authenticating.''  Timer says the modem has been up around 44 hours as of now and blue circle is pulsing.  I am connected via the modem and just wondering what my next steps should be.  Not comfortable pulling the plug and letting it reboot just yet.

Anyone else seen this recently?
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Posted 2 years ago

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Photo of Andy Schack

Andy Schack

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Go ahead, feel comfortable. Unplug the power cord from the brick and leave it unplugged for 2 full minutes. Plug back in and give it a few min to boot up. '