Unhappy with speeds

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  • Updated 2 years ago
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I'm finding comfort in this forum in reading that I'm not alone in my disappointment in this  Exede "high speed" satellite internet service.  I was roped into a 3 YEAR CONTRACT for the liberty pass boost plan.  My definition of speed and Exede's are vastly different.  Monthly data is usually used up in 10 days even though there is no one home during the day, our TV is not connected to the internet AND we have a "hot spot" to augment our internet needs.  No accountability, no customer service - laughing each month when they auto deduct my payment.  We have fiber optics coming in the next 6-9 months and I can't hop off this Exede train fast enough......
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Sue Marriott

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Posted 2 years ago

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Christine Conrad, Champion

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I have heard of a 3 year price guarantee, but never a 3 year contract. I am sure that you only have a 2 year contract that you agreed to. If you are using up your data allotment within 10 days, you will need to check out some of the suggestions in other threads about reducing data and, having taken those steps, you may need to learn to use your internet more wisely. Satellite internet is a bit hard for some users to adjust to, especially if they had previously had unlimited internet in  the past.

That would be great for you really do get fiber internet in the future, but I have had those same promises from Time Warner, but in the 10 years they have been promising "next year", well, I guess next year really never comes.
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Justin

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Me as well, I only wish I had another option.  Our service is so bad we are likely going to cancel and go without, or up our data plans on our mobile devices to get acceptable service.
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Diana, Viasat Employee

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Hi Sue,  ViaSat/Exede only offers a 2-year contract.  Please send us your account and contact information and we will verify this for you.  Exede Diana
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Laura Humphreys

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Hi Sue,

Nope, you are not the only person that is incredibly disappointed with Exede! We are a household of 3, we have no streaming services, turn off the WiFi capabilities on our devices when not in use and somehow blow through our 18GB of data in usually 7-10 days. Like Christine above suggested, I have gone through the threads about reducing data, and do use it as wisely as we can to no avail. We have 3GB of data every month on our cell phones and don't even come close to using it. I work from home and half the time I have to go into town and find a hotspot to be able to work. Our contract is up May 2017, I am not even sure what other options we have, but I will be cancelling! Exede is a joke, they won't Exede your expectations, but you WILL Exede your data every month!
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Justin

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Laura i've often thought that about the cell data, 4 GB's can last one of us well over a month, but 10GB's with Exede is gone in days, must be a drastically different method of measuring the data.
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Old Labs

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Cell phones will typically use more data when connected to Wifi - it's one of the reasons Androids (maybe others) give an option to tag Wifi access points as mobile hotspots - to avoid burning through someone else's data cap or limits. They simply think only cellular mobile hotspots have severe data limits and steep prices. Data is data and you use more connected via Wifi - if it didn't there would be no rationale for this option.

See:

http://www.androidcentral.com/how-tag-wifi-access-points-hotspots-your-android-device

Videos will stream at higher resolutions, apps will automatically update, the user agent string of the browser may differ causing web sites use more data erroneously think "what difference, at this point, does it make" after all this isn't a cellular connection, the list goes on...
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Old Labs

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P.S. Tagging a Wifi connection on a cell phone as a mobile hotspot is analogous to setting a Wifi connection as metered on Windows 8.1 or 10 - Microsoft prefers the more inclusive term "metered" while still being tone deaf to the fact that wired/ethernet connections may also be metered. Regardless none of them make the option crystal clear and you need to hunt it down where it's typically found  under the properties for a particular Wifi connection. Even then, you're at the mercy of the applications and services to actually honor that setting.