Finally some legal help.

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POSTED TODAY ON YELP: Robert A. Roberts, WI.  review 1.0 star rating 1/18/2019 Viasat claims that they cannot and will never be sued in a court of law because they are not a ground based internet service and have numerous attys. who will fight for the company. This must be true as I have searched for over a year for an atty. to represent the consumers of Viasat and there isn't one with the <removed> to take on this company. I read and reread the Viasat terms and found no evidence that they can't be dealt with by the BBB and your local PUC. I have contacted our BBB for MN. and also the PUC and the states atty. general. I now have an opportunity to be heard at a public meeting where the public utilities commission handles such matters against Internet Providers. This company is ran by crooks and very poorly trained customer service reps. I'm hoping that the same thing happens to them that just recently happened to another company namely Frontier. They are now in so much trouble that they may never be able to operate in this state again. Welcome to reality Viasat! I will fight my heart out for all the customers including myself here in MN. You will pay very heavy fines and repay all of the early termination fees you have wrongly charged and you will have to drastically change what you're doing here i.e. false advertising, destroying peoples credit rating and very poor service as well as poor if not illegal customer service.<solicitation is a violation of this forum. Info removed>
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Robert Allen

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Posted 11 months ago

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11 months ago
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Stephen Rice, Champion

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No thanks. My Viasat service is perfect.
2019-01-19T08:17:57+00:00
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Old Labs (VS1-329-L12FZ)

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Our crops are saved!

At this hour, I'm only here for the free stuff.
(Edited)
2019-01-19T10:59:24+00:00
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Old Labs (VS1-329-L12FZ)

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As the free zone draws to a close, I'm heading down to iHop for endless pancackes - I hope they have free wifi. I suspect there's an asterisk on the endless, but if not I'll just sell the house and campout there permanently since they're open 24/7/365 - booth please. 

If not, for lunch I'm thinking Red Robin for bottomless fries.

For dinner, it'll have to be McDs - I've only got a BOGO coupon though and their WiFi is both free and super fast.

I signed up for Viasat's Liberty Plan solely on the basis of Stephen's 5 Star Yelp review. 
(Edited)
2019-01-19T16:08:12+00:00
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Steve Frederick-VS1/Beam314, Champion

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While I was at McD's yesterday, I asked for the "free Wifi" to go. The expression on the cashier was priceless.
11 months ago
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VeteranSatUser, Champion

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The service is far from perfect, but this post is evidence that the weekend has arrived!
2019-01-19T08:23:08+00:00
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Old Labs (VS1-329-L12FZ)

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Got a late start drinking apparently...
(Edited)
11 months ago
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Old Labs (VS1-329-L12FZ)

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In other news,



but you might want to team up with the guy from Florida that's bringing Viasat to its knees. There's strength in numbers.
(Edited)
2019-01-19T14:08:37+00:00
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VeteranSatUser, Champion

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I have been wondering how things are going in FLA. Haven't seen him in awhile.
Maybe FBI put him in witness protection?
11 months ago
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Steve Frederick-VS1/Beam314, Champion

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We are in for 12 to 20 inches of snow here this weekend. Luckily I have easy access to my dish to brush the snow off, so I can enjoy the weekend entertainment on this forum. I have plenty of popcorn and beverages at the house, so bring it on.
11 months ago
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Jab

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RE: " I read and reread the Viasat terms and found no evidence that they can't be dealt with by the BBB and your local PUC"

FTC and State/Federal rules/laws, which would apply to all ISPs, are applicable.

Viasat's BBB rating is A+, so where's the beef?
11 months ago
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Deku (The #1 Hero Data Saver), Champion

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How come this attorneys typing not really professional? :l thats what I'm really wanting to know. because a real attorneys typing is way beyond different and more professional looking. they never ever type something so short and kinda use those words to a company. so all in all... you actually typed this yourself. feels bad man. feels bad man...
11 months ago
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Robert Allen

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To all of you viasat pawns and employees who write responses as though you are customers, anyone with champion behind their name and so on. Allow real customers to write response to posts! Thanks.
2019-01-19T22:48:10+00:00
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fmj77

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Robert, I'm just a regular customer who is happy with the service. Been with Wildblue/Exede/Viasat for nearly 15 years and was well aware of the contract that I signed when I first upgraded to Exede in 2012. I ain't a pawn, employee, shill or whatever else you want to call it.
2019-01-19T23:22:01+00:00
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Stephen Rice, Champion

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I’m not paid anything by Viasat. I just love my service.
2019-01-20T15:35:54+00:00
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Brad, Viasat Employee

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The ONLY employees on this forum are identified like me. Everyone else posting and those that are champions are paying customers. 
11 months ago
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Bev, Champion

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Let me see, if I signed a contract stating that I would do something for two years or pay a fee if I chose to quit before the end of the two years and, I agreed to return the tools the company LEASED to me for those two years if I ever quit then, didn't do as the contract I signed stated - yeah, I'd expect to pay or, land in court one.

If someone told me a truck I bout could go UP TO 200 MPH under ideal condition and, I could only get it to go 50 MPH up a steep hill, I'd say I got what I paid for - UP TO not 200 MPH at all times. That means anything 0.01-200 MPH is covered under the UP TO.
11 months ago
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VeteranSatUser, Champion

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I am hardly a Viasat employee.  Nor do I think the service is "perfect".  Nor do I "love" it.  But I tolerate it because I have no other viable internet service available to me.

I am pulling 378 kbps right now.  Can hardly do anything with that.

And yes, I am a Champion, just telling it like it is. 
11 months ago
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Stephen Rice, Champion

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2019-01-20T01:08:58+00:00
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VeteranSatUser, Champion

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A typical response from you. 
2019-01-20T01:14:14+00:00
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fmj77

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Stephen and his magical beam.
2019-01-20T02:04:25+00:00
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VeteranSatUser, Champion

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Yep. Apparently since he always gets acceptable speeds, we have nothing to complain about :).
2019-01-20T03:49:15+00:00
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Stephen Rice, Champion

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Amen. If it wasn’t for this forum I wouldn’t have even known acceptable speeds were possible during primetime while on the Liberty Pass.
2019-01-20T03:59:17+00:00
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VeteranSatUser, Champion

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For you maybe. At times I can't get acceptable speeds while on priority data.

There just isn't enough magic beams to go around.
11 months ago
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Dio Brando

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As an installer
lol good luck bruh hope you read that 31 ... THIRTY ONE page customer agreement
peace 
11 months ago
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Brad, Viasat Employee

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I'll be closing this thread.  

Please email viasatlistens@viasat.com if you have questions regarding our policy and the Early Termination Fee

This conversation is no longer open for comments or replies.

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