Filtering spam email - a way that works!

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  • Updated 3 years ago
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Spam filtering in email - a way that actually does work.

After calling tech support several times and being sent on to tech escalation at least
4 times and getting no answers and no response, I have figured out how to filter spam. By the way, using spam button, or move to file button, or right click and mark as spam doesnt remember the sender as spam as it does in gmail. They place the current email into the spam file but dont work on future emails from the same sender.

Try this - While in the email browser, use Preferences from the top tool bar then select filters on the left. You will be given a tool to build filters which includes being able to look for certain senders (From) and place them in a chosen folder (Spam for instance). This actually works. You will have to
build a filter for each sender, but wildblue and vendor may never get the easier methods to work and definitely wont call you back about this issue. 
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Donald Schobert

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Posted 3 years ago

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Steve Frederick-VS1/Beam314, Champion

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Donald, just a  note. By your putting your email address in a public forum, you are opening up your email for even more spam mail and phishing.
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Diana, Viasat Employee

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Hi Donald, I do apologize that your questions were not answered. Our goal is to provide excellent customer service. You can always send an email to exedelistens@viasat.com.   We are here to help. Thank you for the feedback. I'm sure this will help many customers.
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Donald Schobert

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Thank you for your reply.  This is the first Ive learned of exedelistens@viasat.com, but I did use the contact us link on the myexede home page several times - each resulting in an email to call the tech support people at the 800 number.   From there it usually ended up at tech escalation.   After that, no further contact  from that organization and no suggestions as to what to do, or even to agree that the usual methods of spam button, right click mark as spam, or move to spam file button do not work to permantly mark a sender as spam and that the vendor had been notified.   Is spam filtering issue a problem that is known to the vendor and will it be fixed, when?   Until then I'll build filters for each new spam sender when I get their first email message.

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P. Leming

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Donald, if you are looking for really good spam email prevention I would suggest looking at a service called MXGuardDog. They are a third party email spam filtering service that I actually use for all of my clients (I am an IT managed service provider) and they are extremely cost effective (literally, 25 cents per email account per month) and they are very easy to use. I have been using them for quite awhile now and I had clients who were getting thousands of spam messages a week that are now enjoying clean email inboxes free of spam. Just a thought if you are having an extreme issue.