Internet is down

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  • Question
  • Updated 3 years ago
  • (Edited)
Why do I lose internet connection EVERY evening for 2 to 3 hours and during the day also? I pay $39.95 per month and am unable to use my computer for way too much of the time. This is a relatively new problem but it is extremely annoying and inconvenient. Please correct ASAP.
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Jackie

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Posted 3 years ago

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Knight Rider

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Best thing to do is when it goes down check the modem status page at 192.168.100.1 and see what it shows if you have all green check marks or if there's errors. Secondly if there are errors you can send screen shots to exedelistens@viasat.com or best option call 1-855-463-9333 when its down so they trouble shoot while its down
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Exede Lindsey

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Hello Jackie, It sounds as if you may be experiencing some internal modem issues possibly causing your intermittent connectivity. We would be more than happy check your modem status. Please feel free to send your account and contact information to exedelistens@viasat.com or feel free to contact our Customer Care line at 1-855-463-9333 for further assistance. Thank you