Feed back from the 3-4 that got Vsat2 plans ?

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I have seen very little feedback from the 3 or 4 that got the Vsat 2 plans 50 and 100 Mg , any news ?
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BBwithdrawls

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Posted 8 months ago

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VeteranSatUser, Champion

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I agree. For such a huge undertaking surrounded by a lot of hype (as it should have been given all the technological advancements), the implementation has come off like a whimper.


Would love to hear from the folks who actually have it to share their experiences!
(Edited)
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Bradley

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I don’t think the military or airlines will post on here. Oh, was it for residential service too?
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Brad, Viasat Employee

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We would like to hear feedback too but generally more folks that are happy are less inclined to go online and talk about it as opposed to someone unhappy. 

Most of the ViaSat-2 beams that opened are pretty small in comparison to the ViaSat-1 beams so that is probably also partially why we haven't seen a lot of talk by folks on it. We are still rolling those out and are going to see some of the bigger beams open as well (slooowwww burn I know but it's all to ensure we don't just release the floodgates and have issues)

With that said here's one guy that posted: https://community.viasat.com/viasat/topics/got-viasat-platinum-plan
(Edited)
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Dlee

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We've upgraded a couple of existing customers and installed one New Customer(my brother-in-law) to Viasat 2 unlimited Silver in the closest open beam which is on the edge of our normal coverage area.  So far so good.  No issues to report. Customers seem happy.  I am having my brother-in-law send periodic speed test results to check the service.  He is seeing consistent speeds in the 30s even after using 112 gigs of data halfway through his billing cycle.  His prime time speeds last night were over 35Mbps.  Of course, the big question is how soon congestion becomes an issue but as of right now there is no slowdown when exceeding priority data.
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VeteranSatUser, Champion

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With few people on Viasat-2, I wouldn't expect must slowdown after priority data since there is so few people on it.
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Jonah Sabean

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So I'm Canadian, not with Viasat/Exede directly, Xplornet instead who owns the Canadian residential capacity but I just got connected to Viasat-2 today. Our plans here are different compared to the US (no unlimited, after you use your allotment of data you get slowed down considerably). That said, I'm very pleased with how it has been performing.

I'm on a 25Mbps plan and easily am getting 35Mbps, give or take a couple and it's past 8PM here so the middle of prime time usage. It doesn't appear to be oversold (yet) here.

I know it's not a perfect comparison and not a testimony for American plans but just goes to show Viasat-2 does perform ;)
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Sandra Deschamps

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I am with xplornet on viasat 2 also. Was great for first couples of months. Usual above 25Mbps. But last few weeks very slow speeds. Under 7Mbps in the evening. No longer able to stream. Going to call them for support tomorrow. Not happy considering what we pay.
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VeteranSatUser, Champion

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What plan? Out of priority data?
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Steve Frederick-VS1/Beam314, Champion

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If you are getting 7 Mbps, you can certainly stream without a problem. It may be that you are on one of those "unlimited" plans which have restricted video downloading, or as VetSat suggested, you may be over your data allotment.
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Sandra Deschamps

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Yes I was able to stream last night and this morning. Speeds seems to be lower speeds during peak periods of use which is fine as I'm still able to use my internet to browse or stream on one device. My concern is the product being sold over capacity so advertised performance is not attainable on a consistent basis. Before going to viasat 2 I was on 4g which worked reasonably for about 6 months, then service drastically degraded for over a year to the point it was unusable. There should be minimal product service standards (outside of weather related issues) to protect consumers who are under contract.
(Edited)
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Old Labs (VS1-329-L12FZ)

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Xplornet Communications controls all of the Canadian residential capacity (as noted by Jonah above) setting their own plans (no unlimited that I can find), subscriber counts, etc. - probably with little direct influence from Viasat on their business model(s).   
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Stephen Rice, Champion

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What sort of plan are you on? Do you have the free zone and the video optimizer option?
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Ray

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Hi again, Here's an update on my ViaSat 2 Unlimited Platinum plan (150GB). Looks like they may be ironing out some wrinkles. I'm no longer having daily outages explained by tech support at weather outages, so I can assume service is reliable for now.  Download speeds between 50 - 80 Mbps & upload speeds between 0.5 - 1.0 Mbps. Streaming is good with no buffering & videos appear to be streaming in HD.  Speeds slow down during periods of high traffic, but it doesn't seem to be much of a problem when surfing or streaming SD video.  I'm a bit disappointed with the upload speeds, but since I'm not web hosting, running a business from home or gaming, I can live with it.
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Old Labs (VS1-329-L12FZ)

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On the "unlimited data" plans no, "optimization" cannot be disabled (although you can use a VPN to evade video stream detection while using even more data).

The rate at which "detected video streams" are throttled varies by the plan chosen (Bronze - 360P, Silver - 480P, Gold - 720P or Platinum - 1080P ) - the pricing model at least in part, reflects the video quality you can "typically" expect (along with data usage threshold after which "prioritization" will occur and can further downgrade video quality).

On plans which are not described as "unlimited data" plans (Liberty, Freedom, Classic, etc.), it's called the "video data extender" option (although NRTC wholesalers call it the video data saver similar to HughesNet as I recall) and can be toggled on/off as desired - the video streaming rate is "typically" sufficient for 480P - the methodology used is the same.

Note well all of the marketing terminology requiring quotation marks - nothing's guaranteed ;)


  
(Edited)
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GabeU, Champion

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Ugh, I had completely forgotten that this had been brought up before in a conversation I was involved in.  You mentioning being able to defeat the Optimizer with a VPN reminded me of it.  

I'm having more of those senior moments as I get older.  LOL.  
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VeteranSatUser, Champion

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Problem with the VPN, in addition to using even MORE data than normal, is speeds will be slower too.

But it us "unlimited" right? Why should using more data matter? (that's sarcasm again Gabe :).
(Edited)
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GabeU, Champion

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Ha ha ha.  Very funny.  LOL. 

The speed when using a VPN is a common complaint on the Hughes boards.  Sat internet doesn't like VPNs.  Of course, it's often a surprise to people.  There's nothing like not researching a service before signing up for it.  SMH.  
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VeteranSatUser, Champion

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Well...VPN's completely bypass the compression technology satellite uses. That is why you use more data, and that compression technology also is how they make the system faster.
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chris

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My silver unlimited plan has been great for the last 3 months ive had it. I got in at the best possible time, im locked in for $100/m and the 150gb limit. I laughed so hard when i saw their new "unlimited" plan was 60gb lol.


my speeds are generally 16-35mbps. But from 6-11pm about 4-12mbps.

I did hit my 150gb limit this month. speeds are still good, but during peak hours I get .1 - .3mbps.
(Edited)
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Mark here

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I call .1-.3mb a limit, a limit that effectively makes my connection worthless
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VeteranSatUser, Champion

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Tell that to the marketing people!