Discussion about Exede service

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  • Updated 1 year ago
  • (Edited)
Hey folks..If you have had the negative experience that I have or any other with viasat and Exede  which seems to be the norm witrh this company, please go to this newly launched and revamped site to file a complaint.  www.fcc.gov/complaints  Lets all try to help each other and stop con
sumer abuses in their tracks.
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Vince

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  • better about stopping these people

Posted 4 years ago

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Bobbie Blackman

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I happen to like Exede, They have excellent service in my area, And if given the chance here they will do anything they can to help. 
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lowdog

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My main issue with Exede/ViaSat is they do not substatiate a subscribers usage with data or graphs. It's all word of mouth. The monthly statements don't break out daily or weekly usage. They don't even tell you how much data you've used. "However, if you would need specific details concerning your usage, you would need to call in to tech support. We are able to see your current and last month usage details." This quote was from an email that I received earlier today.... It is up to the subscriber to record daily usage by logging on and record the cumulative use for the current billing cycle or take daily screen shots...
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Starring Matter

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Though I agree a better meter would be helpful, countless third party, mostly free, apps exist for just this purpose.  No one is stopping anyone from using them.  I've used DUMeter for years, long before I  was ever with exede.  

To go back to my car analogy.  I ran thru sixty dollars worth of gas last month, but my gas gauge only shows me where I currently sit with my gas.  I'm going to sue Ford for not giving me a more detailed gas gauge.  How can I be expected to know if I used my gas?  Did my wife use my gas? My son?  Do I have a gas leak?  How can I know these things without a detailed gauge?  Don't be silly, take some responsibility for yourself. 

I guarantee you, if the FCC required exede to provide more detailed usage information, they would.  Fact is, they clearly don't, so complaining to the FCC that exede follows the rules is futile, and honestly, just, in my opinion, akin to throwing a temper tantrum, because you don't get exactly what you want.
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Old Labs

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Hey folks,

If your going to file a complaint at least file it with the right 3-letter agency or authority. The FCC doesn't regulate the internet or ISPs... yet, and lord help us all when they do ;)

http://www.fcc.gov/encyclopedia/faqs-internet

and good luck with that.
(Edited)
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Bobbie Blackman

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There is such a thing as to much regulation, I look forward to the day where we can have limitless internet for a fair price. But the government have there hands full right now so we have what we have. And if we can't live with this then we should try somewhere else. But I'm satisfied with Exede internet but will drop their phone.
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Old Labs

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If the internet were regulated and we had internet neutrality (please note the past tense and that in and of itself that qualifier is an oxymoron), it is likely we would all still be on dial-up connections.

No need for me to Google net neutrality, the debate has been going on for much longer than its re-emergence into recent headlines provided by a Google search.

Politicians and those in academia (who rarely step out of their bubbles into the real world) have used it as a wedge issue citing fairness, free speech, fear of censorship, etc. as rationales.
 
It's very easy for them to pursue their lofty, noble goals having no skin in the game, and press for legislation justifying it with "we need to pass the bill to find out what's in it."

That's a sideshow, which generally yields unintended consequences.

The real debate is between those who feel entitled to profit from the substantial capital investments in infrastructure of others and those who have actually invested in it.

Ever tried building and launching a satellite? For that matter, ever tried making something as simple as a pencil  in a cooperative economy?

At last check, NetFlix, Amazon Prime and YouTube accounted for nearly 50% of all internet traffic yet have little invested in the internet superhighway itself, so it's not surprising which side of the debate they're on - heaven forbid that they be required to pay a toll to use that highway otherwise NetFlix or Amazon Prime might have to raise prices and YouTube might have to generate revenue through more intrusive advertising.

Of course, in the end we all pay and are content until our ox is gored. With Exede you pay for data on a limited plan. You are on a budget and are not entitled to an unlimited budget. You can upgrade to a higher plan, buy more or learn to live within your budget. Sounds fair to me.

Simply follow the "benjamins", the breadcrumb trail eventually leads to the guy in the mirror.    

P.S. I will not deny that some individuals are having what appear to be legitimate data usage issues - those purportedly seeing usage accumulate when the ethernet cable is unplugged from the modem are particularly worrisome. I had one of those myself a year ago. No rhyme, no reason and am better prepared to argue my case should it occur again. Getting what I paid for isn't an issue regardless of promotions - and even then the Great Gig Giveaway is not applicable to me. 
(Edited)
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Bobbie Blackman

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In laymans terms, I can understand the frustration if after the first install your internet never worked which in that case it would be the installers problem. My installer told me around how many pictures how many short clips and about how many movies you could watch with 10 gig, just a general idea. This told me upfront that watching tv was out but I think what people do not understand is how much data your phone might use. No trial period is misleading. A good crip at the right place right at the start can clear that up. 
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Sandi Savedra

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Bobbie,
According to Exede your phone should use no data. I asked how they determine the difference between the phone and Internet usage but I never did get an answer. I signed up for this service less than a month ago and in 6 days according to them I had used 20GB's of data. I called and told them that I felt that was impossible and the gal told me that storage had used it. I told them that is impossible as I have had the storage for around 6 months and in total I had stored 16. whatever it was GB's. So no it was not the storage besides the storage uploaded at 3am and I was on the understanding that was within the free zone. They gave me 2 free GB's and strangely I changed nothing but still have data 23 days later. So my question is does Exede Voice us up my data??
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Bobbie Blackman

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Sandi I wasn't talking about a exede voice, I was talking about your regular cell phone, or something like straight talk which uses data just like your internet. The only thing your exede voice will uses is a little for tax's thats why our bill is never the same twice.
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A. Everett Neuman

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Vince, people here on the forum and the Exede rep's have tried to offer you help. There are many, thousands of satisfied Exede customers that are happy with the service and understood what they signed up for.

You apparently don't. As stated here by Starring Matter and many other forum post. There are several free programs to track every little blip that goes from your computer, laptop, cell phone , tablet, game box and so on, into the modem and out to where ever.

Everybody gets one piece of candy when they come to the party, you want 2.

Go on the the FCC, cry your eyes out. But you should have some actual facts to backup your statements. What facts do you have? Show me the proof!

I'm happy with my Exede service. I understood what I was signing up for.
Everett
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Inthesky

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Actually, complaining by the masses helps, as the FTC, FCC, and others have and will file suits against companies for bad practices and shoddy service. It's coming, just getting the ball rolling.
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Mary Rogers

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Thank you, Vince, for the information.  I just filed a complaint.  If some of you are happy with this service, than you deserve what you get.  Why do you care if those of us that are not happy let people know?  You probably work for them.
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Bobbie Blackman

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That's the whole point Mary and what you fail to understand ~ We don't care. :)
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Bobbie Blackman

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I would love to work here, helping people understand that this is not rocket science but just good old fashioned common sense. Some times you just have to give new things a chance.
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Inthesky

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Bobbie you are clueless. People do have issues with this service. Just because you don't doesn't mean that everyone is experiencing things the same. That would make a poor CS rep. And the bait and switch that goes on is awful in this company. 
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Old Labs

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Once again, belittling those who can do what you cannot, proves who is really clueless.
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Bobbie Blackman

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Not really clueless, I have had 3 internet companies the last 5 years, And my experience with exede has been a lot better than Verizon or Hughesnet. So this makes me a idiot because I praise the company that works well for me? I don't think so.
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Daniel Bonnell

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I am happy with my service, so I just wonder about the people who are having problems. Have you stepped back and took a deep breath and look at you set up. Check the sell phone in you home to make sure you do not have WIFI on or (auto) if you see anything with your routers name on it, I would delete it. Make sure you have security protection on your router to make sure a neighbor is not borrowing any of yours. Also do a CTRL-ALT-DEL and make sure you do not have any clouds running, or anything else that might be using you internet. Updates, click off auto on you updates so they don't slip in and down loading and you not seeing it. Then anytime you see a video on a web sit that just comes on, even though you didn't ask to see it, well its eating into you time.

To me the best way to make sure you know what is going on is just unplug you modem when you are not using it, doesn't take that long to boot up. Watch you router log and see what is going on during the time you have you modem running, maybe print it out and keep it for a cycle. This I am unsure about, but I am thinking any time you get paper clip on one of your emails and you open it, that is usage. I didn't know this, and I could be wrong, but I was sure I read the other day, and hope I understand, normal email is not a charge. I hope that is right, I get way to much email. Then a lot of people have a problem with speed, see what you have running, and the slowness (if that is even a word) could be you computer. The older they get, the slower they get because more and more stuff starts running. Restore you computer and see what you have then, or borrow someone else's and see if their computer slows down. Try you computer on their internet and see what happens with you, but make sure of there speed with there ISP. Also with speed in you home, what if you have two laptops running and two WIFI phone, that is bound to slow you down?

Face Book users, I bet that program is a usage eater. Think of al those pictures you see, how do you think they got there? Or how many times has people sent you a picture in a text message, poof there goes some more.

Then complain about Exede and not try to work with them causes them to do more work, take care of complaints that might not be them, they have to apply back and need lawyer. This all cost, to Exede. Do you think this is a good way to get better deals. Lets piss a few more people off because of the rising cost, and that rising cost is because they have had to have people to come in to find out there is nothing wrong with their equipment and they had to have extra people and taking the time to answer these complaints.

So think about some of this before you get slap happy and start filling out FCC complaints. Out of the many people they have signed up, its a vary few people having issues. If they have a issue I am sure its worked out because you only hear from them once. Some people would rather bitch about it, then try to figure it out. The great CSR's at Exede is really knowledgeable, as far that I see with others. I like it when someone has a issue or problem, they come back and tell us how it was resolved. This might help others. Some people don't what to state they was wrong or it was something stupid. Be we would not do that, it helps other to check these things.

I have seen many of times people have plastered a complaint on here and a great CSR ,Kimberly, has posted them back with idea. There is other CSR's that do it to, but Kimberly is the one I see the most. I know one time I had to down load a ton of drivers because of rebuilding a computer, I got the notice I am getting close to my end. I just wrote Kimberly and explained to her my issue, and wanted to see what it would cost for a little bit more time before hitting slow mode. I had some more stuff I needed to down load, and a lot was going on in my life, so staying up late that week to use the free time wasn't a option, I normally do. She told me that they could comp me some free time that month to help me out. Its something you do not want to abuse. I wouldn't what to see that the CSR couldn't help you out any more. I never have had to ask again. Think about it, call the electric company after they have shut your power off, do your really think they are going to say "O what the heck, I will sent them back out there and give you 10 more days of power" nope they would say "you should have taken care of this, you was notified early enough to take care of it and try to work something out". So think about how your are treat by other companies, and you will be glad you have kind CSR at EXEDE.

All I am asking it before you get slap happing  and start signing complaint forms, talk with Exede and check out a your system. Maybe its just the dish moved out of line and someone needs to check it. I know we get high winds and surprise I have not had that issue yet. The electric or gas company doesn't give you unlimited time at night, so check out how many other ISP's that do that for you. Don't complain and we loose that, be happy about the pluses.

I know what I am going to say if I write FCC " I would like to see great honors given to a good company called Exede and their outstanding Customer Service Reps. So if the happy people write the FCC and tell them how happy, the bad ones will be set aside. Because the happy letters will kill the bad ones.

I hope all the Exede users and the people at Exede, CSR, CSM, Techs and everyone else that makes our service run so smooth, a Very Merry Christmas and a Happy New Year. Most of all many great weeks ahead of you.

Daniel Bonnell


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Bobbie Blackman

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It's pretty simple, I just check every couple of days, that looks like a meter of sorts to me. I have been watching this Fergason stuff quit a bit. So I watch and cut back on other stuff. And O my God if I run over I'm fined $10 for another gig. so to speak. I really wish that $10 fine was my only concern in life. :) Daniel this guy needs to try Hughesnet and he will be wiring the president.
(Edited)
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Michelle A Dudley Barkman

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WELL IF I pay for the Interent I should gt INTERNET... STEP BACK Come on... This the sorriest Internet service I have ever had...STEP BACK MY FOOT... If I want to hook up every cordless wire WELL IF I pay for the Interent I should gt INTERNET... STEP BACK  Come on... This the ssorriestInterent service I have ever had... STEP BACK MY FOOT... If I want to hook up every cordless wireless thing I have then I should not have to worry about SERVICE... If I was SOLD that the BOOST was faster then It should be faster not SLOWER... and then given excuse after excuse that it is SO  POOR EXEDEE is Over loaded... GIVE ME a freaking break... If anyone is thinking ogetting EXCEEDDE  do not do it.. I had Hughes Net no problems then ATT bundled Exced and it was the Worst thing I have done on moving my Internet...  NO ExExceedill DELETE this message as they haveDeletedd about other messagesss have posted along with others in my area theyDeletee the posso peoplele willl not see the Negative things... I am Disgusted with them... and I want to File a complaint with the FCC... and that is what brought me to this post ... IF I am soldASERVICEE it should work... Period...
(Edited)
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Exede Kimberly

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Coming to us for help is definitely the best first step to take as we have all the needed tools to assist all of our customers. We are always ready to do whatever we can to ensure you walk away happy. All we need from you is an email to exedelistens@viasat.com and we will work our magic. (:
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Exede Kimberly

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Also, Vince, I sent you an email regarding the issues I was assisting you with previously. Talk with you there. (:
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Gary

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I don't have a complaint. I had an issue today with a new laptop and posted some questions in another thread. Members helped me with great advice and Kimberly jumped right on it and did all she could do to help me out.

I do however feel there should be some give and take regarding this usage issue. The way I see it is I buy and pay for 10GBs per month. For many months, I have been a customer for a long time, I rarely used 25% of my allotment. At the end of those months I gave back 7.5 GBs that I paid for. Then I became a bit more active and used up all my allotted usage for a month and was immediately put into slow motion. Absolutely no consideration for all the time I gave back. In my opinion, unused time should be banked, we did pay for it after all. So, at the beginning of each month I purchase 10 GBs but I have 4GBs left over from the previous month and I think I should be given a pass because I did not use up my entire tank the previous month. This seems more fair to me. Basically, Excede could sell me 120 GBs for the year and when I use it up then they could sell me more and none of us could have much to complain about.

On the other hand we could all revolt. At the end of each month if we see we have not used a lot of our allotment we could all jump on You Tube and hammer the star above with a constant stream of useless data just to use it up rather than giving it back. If my rental car started out with half a tank I have to turn it in with a half tank of gas. Who here would stop at the gas station just before turning it in and fill it up just to be a good sport?
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Don Anderson Sr.

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To add to this the customer also pays for the equipment and all of the electric being used. Exede has very little capitol investment per customer and the price they pay for bandwidth is almost negligible, that is why on a hardline it is unlimited for hardline users. They only limit your bandwidth so they can make extra profits when you purchase extra at $10/Gb 
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Debbi Cobern

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Satellites? Tech support? Office purchase or rent? Etc. ?.
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Bobbie Blackman

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And you know all of this how?
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Steve Donaldson

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Let me start out by saying that I am OK with my service from Exede.  I was a customer when it was WildBlue and my satellite internet speed was slower than my dial up speed.  However, I do feel like a second class citizen with any satellite internet connection.  It is extremely frustrating.  I live six miles outside of town.  I’ve been calling and asking for hardline internet other than dial up for 18 years.  Satellite is still my only option.

During that time I tried to run a technology consulting business from home.  I could not do it with a 25 Gb limit.  My competition with his 50 Mb download speed and unlimited access had no problem working from home while I had to rent office space in town.  He is still in business and working from home and I am not.  I gave it up, because I was tired of fighting the fact that we were doing the same job but my operating costs were much higher than his. 

Also during that time I had two daughters graduate from high school in South Carolina.  I was not happy with the local schools so we drove them 30 miles one way to a private high school.  One of my daughters is really good in an online learning environment and South Carolina offers a free online high school. Once again, it sounds great in the advertisements but was not an option for her because we are saddled with a 25 Gb monthly data limit. 

So yes I agree Exede is doing an excellent job as far as it goes, but happy with having any satellite internet connection – NO I AM NOT!  I have been with Exede for several years now and my download speeds have not increased while my friends with hard wired internet have gone from 10 Mb downloads to 50 or higher rates.  During that time my download limits have also not increased either.  Why would they, we are a captive audience.  We have nowhere else to go.

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Steve Frederick, Champion

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Steve Donaldson, this is America, we have the freedom to make choices. If you, like many of us, choice to live out in the country, we have limited choices for our internet. If high speed internet with high speed is your choice, then you should move to an area that has ground based internet service. Just saying.... I'll stick with my country home, as I have for over 40 years, and thank Exede for the great service they provide.
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A. Everett Neuman

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Hi Steve Donaldson,
I feel your pain. A few years back I also did a lot of work online building websites for clients. Speed was important, but data was unlimited. I was on cable and felt no restrictions.

Then I moved to the boondocks. At first I used a cell phone internet service. Speed was a variable of 2 to .25 gigs ps. There was a data cap set at 100 gigs. I rarely pushed 50 gigs a month. Some times the the signal would drop out completely. It was over sold and over used. They just keep adding more towers in a daisy chain fashion and the total system was slowed down.

So, I switched to Exede. Yes it is limited with the data caps, but the speeds are more than advertised for the most part. I do have to monitor my internet usage and make use of all the tricks to cut back data leakage. 

My conclusion is; I am happy with Exede, but I do want more Gig's. I get a lot of training by way of YouTube videos, which of course makes the gigs flow like water. I am limited in what I can watch during the normal wakening hours.

I am happy living where I am at and healthier for the lifestyle change. I spend less time setting in front of a computer all day long which I am sure will add years to my life.

So it's a tossup, lots of Gig's and less years of healthy living or monitored internet usage and a happy life. The candle that burns brightest will not burn as long.

I do not like the forum post claiming Exede is a ripoff because people run through all their data allotment. I agree it is limited and can get expensive when you have to pile on more. But if people have a bad install or modem issues, say so, you will get help form the Exede rep's and the forum members.

On the signup pages, Exede fully warns and explains the limits in bandwidth usage, particularly with online games and movie streaming. I hate it! But, I did read it.

Until there is a better wheel, I'm riding this wagon.
Everett
(Edited)
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Bobbie Blackman

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I try to be polite Steve but every now and then I just have to speak out. Would you like some of cheese with your Wine? It sounds like you think you're the only one that deals with this daily, Or are you just special?
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Old Labs

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I don't think anybody is truly happy with satellite internet, but it is what it is.

However since this thread started by urging a letter writing campaign to the FCC, perhaps everyone will applaud the FCC's 12/11/2014 decision to increase the National Broadband Availability Target from 4 Mbps download/ 1 Mbps upload to 10 Mbps download/ 1 Mbps upload. What you're hearing from me however is the sound of one hand clapping. See:

http://www.streetinsider.com/Press+Releases/Connected+Nation+Applauds+FCCs+Increase+in+National+Broa...

Seems to me that the Exede plans, with respect to speed, have been ahead of the curve and still are if my math is correct; at the same time the data limits fall within what the FCC considers normal usage if you look elsewhere on the FCC site... so for now, I'll live with it as my only viable option (other than dial-up over copper lines that have been buried for 50 years and are capable of providing voice service that sounds like it's coming from that other satellite - the moon).

Perhaps complaints should be directed at the FCC for setting such a low bar. The Better Business Bureau is probably a better choice for voicing complaints. 

Not to mention the FCC doesn't really regulate satellite or wireless internet providers (yet) outside of administrative issues like billing - only wire-line is regulated, and for a slightly dated view of just how well that's going by their own statistics and map see:

http://a.tiles.mapbox.com/v3/fcc.Unavail_20111007_2/page.html#5/40.347/-94.307

"We have met the enemy and he is us..." - Pogo

Fortunately, there are some in the private sector who aspire to greater goals than those established by our public sector leaders - appears Viasat may be one of those in the private sector, despite some problems.   
(Edited)
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windyastro

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@ Everett M:

I like my service, but I"m not real picky. having been on dial up for so many years in the boonies.   I think you make a good point about lifestyle as well, it is healthier for us to be outside doing chores on the homestead, etc.  

However, I wanted to bring this up:

You mentioned that there are many free programs to track usage.

I guess I would like to know why Exede, a high tech company, doesn't have any of those programs in use when displaying a customer's usage?  

All I see is something very kindergarten-ish..... looks like some kind of pie chart illustration for 1sr graders ----------a graphic "rainbow" with some color to show how much usage.   I almost expected "Barney" to be holding the rainbow or something.  I was a bit alarmed when I first saw this.  LOL


There is no way to see usage (as computed by exede) for the hour, day, etc.  

I had wifi with a reseller before this----customers were able to see their usage by the minute, hour, day, etc. AS COMPUTED BY THE COMPANY WHO IS BILLING THEM.  I was able to view all this information. 

The reason I bring this up is because it doesn't benefit me to have outside programs for myself to compute bandwidth......I want to see EXACTLY how Exede is computing it, because I am paying them for each mb and gb.    

Otherwise, I can take all the measurements I want, and I have nada to compare it to inside my exede service/account.  Except, I can't compare it, because Excede shows it as a rainbow pie chart, instead of the usual way any person who has worked in tech would see it.  

If I spend a "session" in the afternoon, let's say for 3 hours, I would like to see exactly how that rainbow green color was used.   In other words, displaying this information in a colored rainbow just seems more like something you would do for kiindergarten-aged people.




 
(Edited)
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A. Everett Neuman

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Hi windyastro,
This question has been asked by many members, old and new. The best answer I have heard is; The tech's are aware of it and are working on a program/ solution.

I also think if they get a program display on the myexede page or any webpage for customers to view. Two thing's will happen.

1: Many customers that are losing Gig's now. Like , unknown auto updates, un-monitored data use from movies, video's, games, other large downloads. Will still say the Exede data usage meter (no mater how fine of a scale/ per second, per kilo-bit), is off, wrong, incorrect. 

2: Prove to me (the customer) that I used the data, at this specific date and time, on this specific web address, and I was on that page for x amount of milliseconds. If I ran the red light, show me the picture of me behind the wheel. Then, I will pay the fine/ bill, after it is proven. Fingerprints Please!

I am not sure of the fix? Unlimited data cap? I would be tickled pink with 50 Gig's. Others, might use/ want 1000 Gig's. Whats best for everyone? What's the cost?

I'm all ears. Nail this one down to everyone's satisfaction, and then we can move on to World Peace.

What do you think? Lay it on me.
Everett M...
(Edited)
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Alex, Viasat Corporate Communications

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To address a few of the points in this thread, I would note that we do have a new & improved usage meter in the works that'll show your usage by category (video, browsing, etc.) as well as by hour and day. Can't say for sure when it'll be ready because there's a few other things in the IT queue, but should be in the next few months.
We are acutely aware of the pain data caps cause and are doing everything we can to address them in the near and longer term -- including a new satellite in 2016 and some very cool things coming in 2015. Stay tuned ...
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thorneo

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Thank you for sharing this with us.
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Lorrie Overcash Linn

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I am one of those who is not happy.  Why? Because I had to move (US Army) and my previous provider was Comcast.  No Data Cap, good to great speed most of the time, outtages occured very rarely (usually due to storms) and their tech support was great, and all for $79/month.  Now I can't chose Comcast because they are not in my area. In fact I have yet to find a cable internet provider in my area. I pay Excede $140/month for Data that last half that long (yes we have cut back on usage, no Neflix, HBO GO or music downloading).  The speed sucks and the techinical support has been spotty - dependent on how nice the employee on the line is.  I am trying to vote/voice my opinion with my $ but have yet to find another provider (I am in rual AL but it is not that much more rual than where I lived in KY). When I do, it will still cost me $15/month for the months I have left in the Excede contract.  So yes, there are VALID reasons to be EXCEEDINGLY unhappy with EXCEDE.  I DO NOT recommend this company to anybody!
(Edited)
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thorneo

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Are you still in the ARMY??? Was asking because I was in the army in the 90's and if you live on base their is fiber internet available to you same with tv and phone. I was stationed  fort benning Ga then fort hood TX did Training for 3-4 weeks in AK and then was stationed over seas for 3 years . So you should be able to get the on base utilities to connect you. Yes has been sometime when I was in the Army but this should still hold true today..
(Edited)
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Exede Kimberly

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Hello Lorrie, going from cable to satellite internet can be a big adjustment. I am always here on the forum to help with making things a little easier to manage. If you can send your info to exedelistens@viasat.com, I can take a look at your usage with you to see where it's going so quickly. Thank you for sharing your experience.
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Deathgod, Champion

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   I think many forget it IS satellite internet. It is a fickle beast at best, and designed to offer a service that many can not get in areas where they live. It is weaker than landline internet but at least it IS broadband internet to masses that have no other means of affordable high speed net. Also, remember you are on a data limit so make proper preparations on your computer to budge your data allowance out.
   Connect a router (yes Exede tells you they prefer you NOT to use a router). Now that you are connecting wireless set windows to recognize it as a "Metered Connection" [Some older versions of Windows does not have this option. Windows 10 has excellent metering features]. In Windows 8-10 make sure to turn "Live Tiles" off.
   Those simple steps alone will save you tons of data per month.
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Bev, Champion

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Sure, I'd love a higher data cap, like 100 GB plus. If I had it, I would happily watch a few On Demand shows, stream a few videos, watch a webcast now and then and, not cuss at the cap every time one of my games, my OS or other devices need a large update but, hopefully that is coming in the next year or two.

I do like my service now, it works well 99% of the time. (the other 1% weather or maintenance shuts it down for a while.) Yes it's annoying to have no internet during a heavy storm when I have no TV, radio or phone because all of that is via satellite here but, that's an unavoidable drawback of satellite service. (radio holds the best in a storm but, even it will go out if the storm is bad enough.) Surprisingly, my DTV usually goes before my internet so I can't complain too loudly about that. :)

CS has generally been helpful and good with me, except for  two flakes I got a hold of who fed me total BS, but that's improved in the years since then.

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