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sumer abuses in their tracks.
To go back to my car analogy. I ran thru sixty dollars worth of gas last month, but my gas gauge only shows me where I currently sit with my gas. I'm going to sue Ford for not giving me a more detailed gas gauge. How can I be expected to know if I used my gas? Did my wife use my gas? My son? Do I have a gas leak? How can I know these things without a detailed gauge? Don't be silly, take some responsibility for yourself.
I guarantee you, if the FCC required exede to provide more detailed usage information, they would. Fact is, they clearly don't, so complaining to the FCC that exede follows the rules is futile, and honestly, just, in my opinion, akin to throwing a temper tantrum, because you don't get exactly what you want.
You apparently don't. As stated here by Starring Matter and many other forum post. There are several free programs to track every little blip that goes from your computer, laptop, cell phone , tablet, game box and so on, into the modem and out to where ever.
Everybody gets one piece of candy when they come to the party, you want 2.
Go on the the FCC, cry your eyes out. But you should have some actual facts to backup your statements. What facts do you have? Show me the proof!
I'm happy with my Exede service. I understood what I was signing up for.
I am happy with my service, so I just wonder about the people who are having problems. Have you stepped back and took a deep breath and look at you set up. Check the sell phone in you home to make sure you do not have WIFI on or (auto) if you see anything with your routers name on it, I would delete it. Make sure you have security protection on your router to make sure a neighbor is not borrowing any of yours. Also do a CTRL-ALT-DEL and make sure you do not have any clouds running, or anything else that might be using you internet. Updates, click off auto on you updates so they don't slip in and down loading and you not seeing it. Then anytime you see a video on a web sit that just comes on, even though you didn't ask to see it, well its eating into you time.
To me the best way to make sure you know what is going on is just unplug you modem when you are not using it, doesn't take that long to boot up. Watch you router log and see what is going on during the time you have you modem running, maybe print it out and keep it for a cycle. This I am unsure about, but I am thinking any time you get paper clip on one of your emails and you open it, that is usage. I didn't know this, and I could be wrong, but I was sure I read the other day, and hope I understand, normal email is not a charge. I hope that is right, I get way to much email. Then a lot of people have a problem with speed, see what you have running, and the slowness (if that is even a word) could be you computer. The older they get, the slower they get because more and more stuff starts running. Restore you computer and see what you have then, or borrow someone else's and see if their computer slows down. Try you computer on their internet and see what happens with you, but make sure of there speed with there ISP. Also with speed in you home, what if you have two laptops running and two WIFI phone, that is bound to slow you down?
Face Book users, I bet that program is a usage eater. Think of al those pictures you see, how do you think they got there? Or how many times has people sent you a picture in a text message, poof there goes some more.
Then complain about Exede and not try to work with them causes them to do more work, take care of complaints that might not be them, they have to apply back and need lawyer. This all cost, to Exede. Do you think this is a good way to get better deals. Lets piss a few more people off because of the rising cost, and that rising cost is because they have had to have people to come in to find out there is nothing wrong with their equipment and they had to have extra people and taking the time to answer these complaints.
So think about some of this before you get slap happy and start filling out FCC complaints. Out of the many people they have signed up, its a vary few people having issues. If they have a issue I am sure its worked out because you only hear from them once. Some people would rather bitch about it, then try to figure it out. The great CSR's at Exede is really knowledgeable, as far that I see with others. I like it when someone has a issue or problem, they come back and tell us how it was resolved. This might help others. Some people don't what to state they was wrong or it was something stupid. Be we would not do that, it helps other to check these things.
I have seen many of times people have plastered a complaint on here and a great CSR ,Kimberly, has posted them back with idea. There is other CSR's that do it to, but Kimberly is the one I see the most. I know one time I had to down load a ton of drivers because of rebuilding a computer, I got the notice I am getting close to my end. I just wrote Kimberly and explained to her my issue, and wanted to see what it would cost for a little bit more time before hitting slow mode. I had some more stuff I needed to down load, and a lot was going on in my life, so staying up late that week to use the free time wasn't a option, I normally do. She told me that they could comp me some free time that month to help me out. Its something you do not want to abuse. I wouldn't what to see that the CSR couldn't help you out any more. I never have had to ask again. Think about it, call the electric company after they have shut your power off, do your really think they are going to say "O what the heck, I will sent them back out there and give you 10 more days of power" nope they would say "you should have taken care of this, you was notified early enough to take care of it and try to work something out". So think about how your are treat by other companies, and you will be glad you have kind CSR at EXEDE.
All I am asking it before you get slap happing and start signing complaint forms, talk with Exede and check out a your system. Maybe its just the dish moved out of line and someone needs to check it. I know we get high winds and surprise I have not had that issue yet. The electric or gas company doesn't give you unlimited time at night, so check out how many other ISP's that do that for you. Don't complain and we loose that, be happy about the pluses.
I know what I am going to say if I write FCC " I would like to see great honors given to a good company called Exede and their outstanding Customer Service Reps. So if the happy people write the FCC and tell them how happy, the bad ones will be set aside. Because the happy letters will kill the bad ones.
I hope all the Exede users and the people at Exede, CSR, CSM, Techs and everyone else that makes our service run so smooth, a Very Merry Christmas and a Happy New Year. Most of all many great weeks ahead of you.
I do however feel there should be some give and take regarding this usage issue. The way I see it is I buy and pay for 10GBs per month. For many months, I have been a customer for a long time, I rarely used 25% of my allotment. At the end of those months I gave back 7.5 GBs that I paid for. Then I became a bit more active and used up all my allotted usage for a month and was immediately put into slow motion. Absolutely no consideration for all the time I gave back. In my opinion, unused time should be banked, we did pay for it after all. So, at the beginning of each month I purchase 10 GBs but I have 4GBs left over from the previous month and I think I should be given a pass because I did not use up my entire tank the previous month. This seems more fair to me. Basically, Excede could sell me 120 GBs for the year and when I use it up then they could sell me more and none of us could have much to complain about.
On the other hand we could all revolt. At the end of each month if we see we have not used a lot of our allotment we could all jump on You Tube and hammer the star above with a constant stream of useless data just to use it up rather than giving it back. If my rental car started out with half a tank I have to turn it in with a half tank of gas. Who here would stop at the gas station just before turning it in and fill it up just to be a good sport?
Let me start out by saying that I am OK with my service from Exede. I was a customer when it was WildBlue and my satellite internet speed was slower than my dial up speed. However, I do feel like a second class citizen with any satellite internet connection. It is extremely frustrating. I live six miles outside of town. I’ve been calling and asking for hardline internet other than dial up for 18 years. Satellite is still my only option.
During that time I tried to run a technology consulting business from home. I could not do it with a 25 Gb limit. My competition with his 50 Mb download speed and unlimited access had no problem working from home while I had to rent office space in town. He is still in business and working from home and I am not. I gave it up, because I was tired of fighting the fact that we were doing the same job but my operating costs were much higher than his.
Also during that time I had two daughters graduate from high school in South Carolina. I was not happy with the local schools so we drove them 30 miles one way to a private high school. One of my daughters is really good in an online learning environment and South Carolina offers a free online high school. Once again, it sounds great in the advertisements but was not an option for her because we are saddled with a 25 Gb monthly data limit.
So yes I agree Exede is doing an excellent job as far as it goes, but happy with having any satellite internet connection – NO I AM NOT! I have been with Exede for several years now and my download speeds have not increased while my friends with hard wired internet have gone from 10 Mb downloads to 50 or higher rates. During that time my download limits have also not increased either. Why would they, we are a captive audience. We have nowhere else to go.
I like my service, but I"m not real picky. having been on dial up for so many years in the boonies. I think you make a good point about lifestyle as well, it is healthier for us to be outside doing chores on the homestead, etc.
However, I wanted to bring this up:
You mentioned that there are many free programs to track usage.
I guess I would like to know why Exede, a high tech company, doesn't have any of those programs in use when displaying a customer's usage?
All I see is something very kindergarten-ish..... looks like some kind of pie chart illustration for 1sr graders ----------a graphic "rainbow" with some color to show how much usage. I almost expected "Barney" to be holding the rainbow or something. I was a bit alarmed when I first saw this. LOL
There is no way to see usage (as computed by exede) for the hour, day, etc.
I had wifi with a reseller before this----customers were able to see their usage by the minute, hour, day, etc. AS COMPUTED BY THE COMPANY WHO IS BILLING THEM. I was able to view all this information.
The reason I bring this up is because it doesn't benefit me to have outside programs for myself to compute bandwidth......I want to see EXACTLY how Exede is computing it, because I am paying them for each mb and gb.
Otherwise, I can take all the measurements I want, and I have nada to compare it to inside my exede service/account. Except, I can't compare it, because Excede shows it as a rainbow pie chart, instead of the usual way any person who has worked in tech would see it.
If I spend a "session" in the afternoon, let's say for 3 hours, I would like to see exactly how that rainbow green color was used. In other words, displaying this information in a colored rainbow just seems more like something you would do for kiindergarten-aged people.
We are acutely aware of the pain data caps cause and are doing everything we can to address them in the near and longer term -- including a new satellite in 2016 and some very cool things coming in 2015. Stay tuned ...
Connect a router (yes Exede tells you they prefer you NOT to use a router). Now that you are connecting wireless set windows to recognize it as a "Metered Connection" [Some older versions of Windows does not have this option. Windows 10 has excellent metering features]. In Windows 8-10 make sure to turn "Live Tiles" off.
Those simple steps alone will save you tons of data per month.
I do like my service now, it works well 99% of the time. (the other 1% weather or maintenance shuts it down for a while.) Yes it's annoying to have no internet during a heavy storm when I have no TV, radio or phone because all of that is via satellite here but, that's an unavoidable drawback of satellite service. (radio holds the best in a storm but, even it will go out if the storm is bad enough.) Surprisingly, my DTV usually goes before my internet so I can't complain too loudly about that. :)
CS has generally been helpful and good with me, except for two flakes I got a hold of who fed me total BS, but that's improved in the years since then.
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