Faster Speed

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  • Question
  • Updated 1 year ago
  • Answered
I cancelled my Directv because I purchased an Amazon Firestick. My Excede plan only has a speed if 25 mbps and I need faster because it keeps stopping to buffer. What else do you have available?
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Lindsey Anderson

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Posted 1 year ago

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Jeremey

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25 mbps is plenty of speed for streaming video to a Firestick.  The problem lately is that their beams are so congested that you are only going to get a fraction of that speed during peak hours.  I also have the 25 mbps plan, and I routinely only get 0.5-1 mbps in the evenings.  I have just given up trying to stream anything in the evenings.  Something happened in the last few months that has resulted in drastically reduced speeds for many of their customers.  All their customer services reps seem to do is tell customers to restart their modem and computer despite the fact that this is a systematic problem...
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Lindsey Anderson

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Most of the problems are with action scenes.
Thanks
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Levi Hill

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Good look my Friend, By streaming your gonna burn up all that data.
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Diana, Viasat Employee

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Hi Lindsey,  Please send an email with your account and contact information to exedelistens@viasat.com. We'll look into this for you.  Here is some information about streaming and data that is used to do so. http://help.exede.net/articles/General/Tips-for-watching-video-on-Netflix-and-YouTube