Failure to port telephone number

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  • Updated 2 years ago
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VoIP installed 12/15/2016. 15 to 20 telephone calls failed to get number ported. Enlisted help of AT&T on conference call to get number ported; still no result. Sent letter via snail mail to corporate escalations on April 5th 2017. No reply as of April 25th 2017. Cost to me to date to maintain old telephone number and land line for 131 days is over$200 and I have paid Exede for 4 months and not received a single telephone call because no one knows my number. Worst telephone service I have ever encountered.
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davidaoh

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  • frustrated and angry beyond belief

Posted 2 years ago

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Jakster Jammin

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I'm sorry you're having problems with your Exede phone service. I would suggest calling Exede support number at 1-855-463-9333 and see if they can help you out, this message forum is basically for questions. They cannot help you from the message forum.

Exede's peak usage hours are between 5pm and 2am which you may (will) experience problems with your voice service since it's VoIP (Voice Over IP).

Best of luck.
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J&J

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Exede's peak usage hours are between 5pm and 2am which you may (will) experience problems with your voice service since it's VoIP (Voice Over IP).
Not true.  If your ExedeVoice suffers from any congestion related problems exede wants to hear about it as the ExedeVoice operates on a far higher priority than other web related activities.  This is the one place exede will act immediately to remedy a problem.
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davidaoh

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I think this comment applies to some other problem than the problem of porting.
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Jakster Jammin

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I agree because the porting is simply a few clicks and done. As the poster stated (I quote); "Enlisted help of AT&T on conference call to get number ported; still no result"

The number is ported but he/she can't make calls, so IMPO the call is failing because it can't transfer the data due to a slow internet connection.

Again between 8pm to 12am there is NO WAY VoIP will work on my connection because I'm lucky to get 500bps down and maybe 200bps up... VoIP simply will not work on that slow of an internet connection....
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J&J

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@ Jakster Jammin,

You correctly quoted the exede website here.... 
(This is right from Exede) Exede Voice uses "Voice Over Internet Protocol" (VoIP) that has been specifically optimized for the Exede satellite network.
Then you used your own words here, which are incorrect...
VoIP is voice data being transferred over the internet after origination/termination, thus IF the internet is slow the voice data will break up and or not work at all.
NOT if using ExedeVoice.  If you use wifi calling, or Magicjack, or any other method of using a phone with exede then you are subject to problems and the data used will count against your monthly usage. 

The ExedeVoice will work PERFECTLY even if you have used up all your priority data and are in the "DAP" speed mode of operation, AND there is horrible congestion, AND you are still trying to surf the web anyway at the same time while using ExedeVoice, the phone will still work flawlessly.  When exede says their VOIP, ExedeVoice, has been optimized for the Exede satellite network, they mean it. This is why you must use the VOIP adapter supplied by Exede or the 25Mbps modem (has adapter built in), and be subscribed to ExedeVoice.
 
 
(Edited)
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Jakster Jammin

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I'M NOT TALKING ABOUT "DATA USAGE"!!
I'm taking about the DATA TRANSFER RATE on that beam which is NOT THE SAME!!!

I'm sorry, IF you can only "transfer data" at a rate of 500bps (between your dish's LNB and the satellite) on that beam, I don't care if it's web data or voice data, YOU CAN ONLY TRANSFER 500mps on that beam PERIOD...

You're talking about using up all your data "USAGE" you'll still get the speed needed for VoIP or you're surfing the web and on the phone.. YES I AGREE!!

But again if you can't "TRANSFER" data on that beam then that special jack is NOT going to speed up the DATA TRANSFER RATE between the LNB and Satellite..


What you're claiming is IF there is a thunderstorm that is blocking the data from being "transferred" on the beam the special ExedeVoice modem/jack is going to work flawlessly???? NOT!!!! (rolleyes)

I don't care what kind of smoke Exede is blowing up your butt but it doesn't have special powers man!! LMAO


You may think that you know how everything in the universe works but sorry you don't.... LOL
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J&J

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ViaSat technology is far above your head.  If you have an established exede connection, I don't care if your speed shows 0.0 Mbps, ExedeVoice will work flawlessly.  Your APPARENT data speed is meaningless.  The speed your browser shows at any speed test site is a moot point

ExedeVoice is a tunnel connection that is not subject to your tested speed. It doesn't use ANY of your speed, (your accessible data connection), it has it's own. It has it's own network priority ranking. You cannot test the connection the exedeVoice is using or hope to anticipate it's speed or quality based on your subscriber data characteristics.  ExedeVoice is similar  to being a multiplexed signal with your plan data but it will do what it will do regardless of what your plan data is doing or it's quality.

Other physical factors that will impact a successful connection such as putting a hunk of aluminum foil in front of the TRIA feed would be on you, or if a thunderstorm slows you down so slow that Firefox can't even respond to your click to go to google, exedeVoice will still work as long as your modem shows 4 green lights at http://192.168.100.1/?page=modemStatus with the word "online" under them. The exede voice will then work, no matter what your browser channel measured speed is, and if not, exede needs to know and they will fix it promptly.

Get an education, technology has left you behind somewhere in the 1980's.
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J&J

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@ davidaoh

Your number being ported is done by exede.  AT&T is about the last place to go for help because you are effectively dumping them.  They have no reason to help you become an EX-customer.

Jakster Jammin is correct telling you to call exede for their assistance.

AT&T may try to 'monkey-wrench' the number being ported.  Remember, only an active number can be ported.  If you drop AT&T and try to port the number even an hour later it most likely won't be able to be done.
(Edited)
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Gwalk900, Champion

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Remember too that AT&T currently "owns" the number and it is they who must allow the release of that number so that it may be used by another carrier. Sometimes the "owner" of them number can be reluctant to release it.

AT&T is not exactly well known for their award winning customer service.

You can start the porting process through Exede but it requires the owner/carrier company to complete the process.

Craig is correct, the Exede house brand of VOIP runs on its own "sub channel" and is not subject to speed/DAP conditions/constraints.


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J&J

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Craig is correct, the Exede house brand of VOIP runs on its own "sub channel" and is not subject to speed/DAP conditions/constraints.
Ahhh... someone that understands ExedeVoice is a separate entity in a home satellite connection. 

One thing I haven't tried yet is if ExedeVoice can handle a dial-up modem from yesterday.  Hmm...  must find an old Hayes modem and try it.  My first instinct is that it can't due to latency.  Those old modems were quite impatient.
 
 
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Gwalk900, Champion

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A Hughes brand VOIP user has connected and old rotary phone the ATA and had it work. Go figure.

 

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Gwalk900, Champion

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 "Hmm...  must find an old Hayes modem and try it."

That brings to mind my old 14.4 modem and my CompuServe account.