So I needed to forward a port in my router(new Viasat WiFi modem) and I couldn’t get the default credentials on the unit to get me access. I pushed the reset button everything reset I was able to get In but it seems to have messed up my internet. I always get 100-150 mbps down that’s raining to sunny in peak times. After the reset I only get 5mbps down and the Viasat app says there is a problem with the modem. I have talked to Viasat support and have been escalated twice and no one can seem to understand what’s going on. They keep telling me to reboot it, and the last one was like I can’t see that you rebooted it but are the lights blue. I said yes and she was like then your fixed bye. Any help is greatly appreciated. Should I try to factory reset it again?