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- frustrated
Posted 2 years ago
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Steve Frederick-VS1/Beam314, Champion
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Steve Frederick-VS1/Beam314, Champion
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Bev, Champion
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Is it ANY wonder that I do ALL my own installations!?!
Andy
Markgc, Champion
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I actually ran across a bad tria for a VS2 install today....sucker was screwed up right out of the box. Cost me about an hour of wasted time.
Andy
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Did he happen to say why he needed to move the dish? After all, since you are on VS2, your install can't be more than 3 months old.
Andy
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Bev, Champion
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VS1

Or
VS2

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Bev, Champion
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Diana, Viasat Employee
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Andy
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Andy
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Diana, Viasat Employee
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Bev, Champion
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Bev, Champion
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Bev, Champion
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"This guy can out and immediately was like man look at this he has it set to 120 degrees it needs to be at 60 degrees. Or vice versa, I can’t remem which it was set to originally. I would have to go look at what it’s set to now. Then he moved the dish and then he installed another tria. I almost feel like this one doesn’t look the same. But I could be wrong."
Bev, Champion
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Thank all you guys for being here and helping me through this so far.
Bev, Champion
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They also don't seem to know that some of us Champions have been to the Denver office and, actually know many of the people there and, put faces with names. Tier 3 knows that, some of us have met some of the tier 3 people face to face - good people and, yes professional and courteous to customers.
The tier 1 call center, not so much sometimes. If I have a problem I email or post on the Twitter page, never mind the call center unless it's a minor question and not really a problem. :) (Like is there a weather or maintenance event affecting my beam or gateway? when my service is off and, I can't find the cause.)
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Bev, Champion
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Markgc, Champion
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Coax length is immaterial until it's length is so long that it causes losses to the extent a usable signal is no longer present or the superimposed power on the line drops to an unusable voltage level due to line reistance. Coax is "un-balanced" making the length moot. Now back in the 1960's and before then, people used "Twin-lead" 300 ohm wires and that was "balanced" so length could be a factor or the location near metal could have a negative effect on signal. The urban legend that the coax feedline needs to be greater than a certain length is spread by people with no knowledge of transmission line science.
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There was a time in the early days of the augmented beams that 40' was the sweetest spot for performance.
Much shorter than that would prevent one particular software update to download.
I didn't believe it when installer support had me add length to the run but I was all out of rabbits in my hat.
Son-of-a-gun it worked.
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Nope... not going to bite into that. People perish for lack of knowledge. We used to have witch hunts and burn innocent women at the stake too. A coax feed line has a characteristic impedance and calculable loss per foot. One of the few places the length of coax becomes critical is when making impedance-matching balums, or bandpass/reject filters, shunt tuning, and just a few other items not related to getting a signal from point A to point B. The coax connection from a modem to a tria is not a tuned circuit, it is a pipeline, nothing more and it's length is limited by losses.
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http://www.dslreports.com/forum/r14468619-Minimum-cable-length
My head hurts from just starting to re-read that...
It subsequently spilled over into the older, now-defunct Wildblue/Exede forum and there was some Wildblue engineer explanation given - but alas that's gone now. There may have been some truth to the legend on Wildblue-1 and/or Anik with older modems (which subsequently became augmented beams as Bob Lexus noted). I believe it has been debunked/disproven for Viasat-1.
As someone noted in that early DSLReports exchnage leave extra cable in case you want to move the TV or dish ;)
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As someone noted in that early DSLReports exchnage leave extra cable in case you want to move the TV or dish ;)Yup... That would be a logical reason for a arbitrary length being longer than immediately needed.
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RE: Old Labs "some Wildblue engineer explanation given"
See item four here
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"I called and tier 3 again and they got engineering on the phone this time and they scheduled a tech to come out Monday. They put note saying to replace the modem and that the new tria wasn’t on my account so that won’t work either. So we shall see. Let’s all hope for the best."
**************************************
3 days ago you mentioned this
"
Yeah and we have done that 20 times since he moved the dish. Goes through getting everything set to green. Click finish the. The status changes syncing>synced>ranging and gets stuck on ranging for about 5-10 minutes then it tries to go through syncing>synced>ranging all over again and has been doing that for 4 days now. The tech support that the on-site tech called said it was on their side “a network issue”. But here I still set with no update."
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If the modem is going into the syncing, synced, and then gets to ranging...it's seeing the satellite, otherwise it would never get that far....there would be nothing to sync. The modem is most likely okay. If the tech swaps out the tria, clears the modem (if he doesn't know how to clear a modem, have him look under the modem tab and click on configure, this clears the modem of any previously inputted modem keys, then reboot modem) put in the proper modem keys TWICE, let the modem go through all the steps to where it shows "online". It will, after a minute or two, update the modem software and the tria software. Afterwards he can put in the user id that is on the FSM paperwork and confirm a modem swap. No call has to be made to update the tria info, it updates automatically....I tried this here at the house, I swapped my tria to see if it would work without doing anything else, it updated the tria software and I'm using it right now.
Hope this helps, Andy
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Be sure he realizes the modem actually gets past the syncing part....there is NO need to move the dish although he might find the need to fine tune things a bit.
Andy
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Steve Frederick-VS1/Beam314, Champion
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I'm telling you this so you'll realize that most likely the tech, when he shows up, will probably already be in an agitated state of mind. I got very close to losing my patience yesterday because I was desperately trying to get 3 days of work done in 12 hrs because of the tropical storm we had barreling down on us and the LAST thing I needed to deal with was stupid GLITCHES.
Andy
Bev, Champion
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By the time he was doing the provisioning, we were all laughing, sharing stories of internet woes, talking HVAC- his former job and , joking around. He left smiling and with a fresh thermal mug of sweet tea and, my step son got a fantastic install done in about 3 hours. (2.5 actual work, half an hour letting the poor guy cool off and have a cold drink while he went over the details and expectations with my step son.)
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Bev, Champion
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Bev, Champion
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15-20 peak is not bad for this time of year. Some would love to have that even odd peak on some beams and, on some plans.
Being on a 25 Mbps plan, I'm delighted with 15-20 Mbps. :)
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VeteranSatUser, Champion
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Andy
GabeU, Champion
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NEVER push the reset button unless instructed to do so by a rep.
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(Click to enlarge)
https://help.viasat.com/articles/General/Viasat-WiFi-Gateway-FAQs
It's in the user guide also.
Moral to the story... people do what they are told they can do when they lose their ability to play Candy Crush. The only specific caveat here is that that password will be restored to its default if you hold for more than 5 seconds - not that an installer visit will be required to reprovision ;)
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Makes me wonder if when the tech shows up......is the system going to treat the reprovision as a modem swap OR as a new provision. Reason I say this is because a NEW provision would require loosening up the dish and going through the point/peak all over again....that would be a pain.
Like I said, moral to the story....power cycle, don't reset.
Andy
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Andy
An0nG33k