I've only been a customer for a few months, but man, this is bad, really really bad. My service on my original plan was only giving me 2MB download on a good day. I spoke with a customer rep and decided to upgrade to an unlimited Silver 25MB plan. I work from home some times and was hitting that data cap in a couple days. Self installed the hardware last night and my download speeds are .6M The only thing I upgraded was the amount of money I am paying Exede. Cant be the weather since we had clear skies last night. Spent a bit of time in a chat today trying to get my email address corrected (rep didn't do it) and trying to figure out why I took a speed hit. My signal is right around 4 and the rep says that everything is fine and that I need to reboot my modem till the speed goes up. Well, I did that at least 4 times last night with no results At this point $300 to cancel out of my contract is looking like a bargain. Sadly where I live, I only have Hughesnet and Century Link as options. I will call their technical support group when I get home tonight, but at this point I have 0% confidence in getting anything better than dialup speeds from Exede.
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