Extremely hard time with internet connections

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  • Updated 6 years ago
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I am having to reboot my computer 2 and 3 times just to get to my internet explorer 10 page.  Then another 2 or 3 reboots to sign in.  And again, you guessed it, another 1or 2 reboots to read my mail.  This happens 3 out of every 5 times I try to log on.  Techs came out a while ago and "tightened up" a loose dish but problem is still there.  It is now blamed on IE 10 as being the problem.  They have also blamed the satellite latency, satellite problems, and a host of other excuses.  This has been going on for about 4 months now.  My computer does have wireless capability and I can connect to a local WiFi with NO issues what-so-ever with the exception of slower download for some video and news clips.  I also maintain a hardline DSL connection and again, other than the slow speeds, I can connect up every time.  The constant rebooting gets old after a while.  But still, there are days when I can connect up on the first shot.  The dish has a clear shot of the satellite with NO trees or obstructions.  I am up 850' elevation with clear views everywhere.  I have 6 or 7 months remaining with my contract and I believe I am going to pack it in after that.  Quick note:  The error message reads something like"Yahoo.com cannot connect at this time, please check the address and SSL and TSL settings".  I would like to know what those settings are.  Also, when calling the service tech on the phone, they ping the modem and everything seems fine.  Any thoughts or ideas would be appreciated.  Thanx for letting me vent a little.   
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Ray

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Posted 6 years ago

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Steve Frederick-VS1/Beam314, Champion

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As has been discussed in this and the other forum, Yahoo.com is a real problem for many, especially those satellite internet users.  Is this the only site you have trouble using?  Have you tried using other browsers, like Chrome or Firefox?  One thing recommended is to NOT use Yahoo.com as your browser start page since there are many issues with loading Yahoo.com.

What speeds are you getting for downloads.  You can test speed using http://testmy.net/

Speed should be at least 6 Mbps, mine usually is in the 12 to 18 Mbps.
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Ray

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Using speedtest.net and speakeasy.com, I average between 10 and 13 Mbps (after it finally connects).  I have been on the phone with Viasat tech support and she instructed that when it happens again, call immediately so that Tech services can do their pinging thing and whatever else is needed to confirm that it is a Yahoo.com problem and not Viasat.  I will try your speed test site and see what I get.  Thanx for the reply and info.
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Ray

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Steve, just tried testmy.net:  1st test - 16.3 Mbps, 2nd test - 26.3 Mbps, 3rd test - 26.3 Mbps.  These are far higher that my other 2 sites.  Like I said, once it does finally connect, it is quick.  Thanx for the site info.
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Steve

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This is the first Ive heard about a problem with Yahoo.com  I use that has my homepage and after trying to save data yesterday I changed my Google Chrome setting to load only 1 page and not 5 pages as my home page.

No problems here with Yahoo.
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Steve Frederick-VS1/Beam314, Champion

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I haven't had problems with Yahoo lately, a few months ago it was an issue.  Apparently some of the beams are causing users problems with Yahoo.
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Hoyt

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Same here. Yahoo home page has been unavailable often recently, on three computers and several browsers. The only other site with problems for me is laplink.com, and I gave up on them a couple of months ago (after discussing the problem with exede tech suppport). Yahoo has improved lately.
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ExedeEmerald

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Hi Ray,
I understand that rebooting your computer so many times to get it to work is frustrating and honestly you shouldn't have to do it that many times to check your email. Please send us an email at exedelistens@viasat.com with your account information so we can take a look at your account and get you up and running like you should be. Exede Emerald
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Dirk Dowstra

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Hmm, if you use the Google search term, "Yahoo.com connection issues" you can see that the problem is on that network and not the Exede network.

TLS is Transport Layer Security and SSL is Secured Sockets Layer and they are both protocols that enable secure communication via the internet. You can see this in action when a site goes from just "http" to "https" which indicates a secured cryptographic connection.

Your computer should be using SSL 3.0 and TLS 1.2

If you are unable to get a page to load correctly and you get that message, It is generally caused by the site server being unable to establish a clear and secure connection to the end point, ie; your computer and vice versa.

But that is not the problem.

If you can connect to other sites, but a particular site or sites are having trouble, more than likely it is the site's hosting server that is having the problems. There are a number of site applications that can tell you if a certain website or even a domain is down or not, here are a few that I use:

http://downrightnow.com/yahoomail

http://downdetector.com/status/yahoo-mail
has an outage map here: http://downdetector.com/status/yahoo-mail/map/

I use this one the most: http://www.isitdownrightnow.com/

As you can see, most of the problems are currently on Yahoo's end, and not Exede, as it can connect to anything on the web, but whether or not that particular network is up or not, ...well, currently it is up, but if you read the comments, you can see that they are or were having trouble.

Given the latest news, probably they were DoS or DDoS attacks, who knows?

As for IE 10, or Yahoo Mail, those are personal preferences. They are okay I guess, but I don't use them so I can not help you very much there.

Here are some starting points for troubleshooting Yahoo.com connection issues:

http://www.emailquestions.com/yahoo-mail/389-troubleshoot-yahoo-mail-accounts-connection-problems-br...

http://www.emailquestions.com/yahoo-mail/2285-yahoo-email-connection-problem.html

http://www.isitdownrightnow.com/mail.yahoo.com.html

ADDENDUM

As for rebooting your computer 2 or 3 times to get your browser just to connect to Yahoo does not make sense. Why in the world...?

Windows Based Systems:
Anyway, it sounds like you have either Windows 7? 8? and if the IE 10 browser locks up, CTRL+ALT+DEL calls up the Task Manager* - go to the Applications tab. You will see the IE 10 program as one of your computers tasks, select it and click on the "End Task" button and answer yes to any questions.

*If your computer has not completely locked up, you can also right-click on the Task Bar and select Start Task Manager from there.

But rebooting your computer just to get your browser to work is overkill.

Also, you should also try cleaning up your computer for better performance, just in case. (I clean mine about once a month) Here are a couple of tried and true free applications:

http://www.malwarebytes.org/lp/lp4/01_r/?gclid=CJrd5J38_78CFahj7AodAA4A4Q

https://www.piriform.com/CCLEANER

"...Techs came out a while ago and "tightened up" a loose dish but problem is still there.  It is now blamed on IE 10 as being the problem.  They have also blamed the satellite latency, satellite problems, and a host of other excuses...."

That part is nonsense, as it has absolutely nothing to do with any of the problems you are having. A misaligned antenna will only cause you to have very slow internet speeds and very high data usage, but that is all. From your speed tests, your internet is flowing fine, very fine indeed.

As for the problem being the IE 10 browser, meh?, it could be, but I highly doubt it, much more likely the site is having trouble or there is some malware clogging things up.

I hope that helps.
 
(Edited)
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Ray

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Hello Dirk and thank you for the valuable info.  Exede/Wildblue has had no luck so far.  I did download the anti-malware and it has found nothing so far.  I also changed the TLS to 1.2 vs the previous setting of 1.0.   Now, I shut everything down and fired it back up.  I was able to connect to att.yahoo.com on the first shot.  I was able to sign in to my webpage on the first shot and I was able to pull my email(clicking on the envelope icon) on the first shot.  For now, everything is up and running.  I will try again tomorrow and see what happens after an overnight shutdown which is what I normally do.  I can't thank you enough for all of your assistance and expertise.  I am not all that computer savy.  And to answer one of your questions above, it is a Windows 8 operating system.  Computer was purchased a year ago with it already installed.
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Dirk Dowstra

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Good to know! so it was the TLS version conflict after all, ... sometimes it is the smallest details that cause the greatest frustration.

The Malware Bytes is a good tool to keep on hand as it will keep your system protected along with a good anti virus softeware. CCleaner is another great tool to have on hand. It is used to clean up registry issues which can be caused by incomplete un-installation of programs or again, malware putting things in your registry that do not belong.

Since your computer is relatively new, using those tools will keep it running well for quite a while. Do not fall for the "MY Clean PC" gimmicks as there are just trying to sell you crappy programs that just make things worse.

 
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Ray

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Hello Dirk:  Well the good news now is that Malware Bytes found 3 non-malicious malware programs and they were promptly disposed of.  With the TLS now set to 1.2, there seems to be no issue with pulling up yahoo.com and no problem signing on.  The bad news is that inorder to get into my email inbox, I do have to cycle the internet page a couple of times.  I did have to reboot only once instead of the 3 to 4 to 5 times as done previously.  You are correct with the fault in yahoo.com theory.  I will start hammering on them tomorrow and see where it goes.  In the mean time, it appears that there is no fault with Exede/Wildblue at this time.  I will keep them at bay until I can resolve something with yahoo.com.  Thank you once again for all of your excellent advice.  I will keep you posted as to what is happening.

Ray

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