For a month now my service has been inconsistent and goes down regularly despite the weather. I have contacted service reps and am given the same "unplug, plug back in routine" which DOES NOT work for this issue. Today, I contacted online chat and was connected to a woman who was quite frankly rude. She told me there was "no history of outages" as if i made the whole thing up. I rely on my internet for schooling and when it doesnt work properly, it totally screws me. The lady told me to just try calling again when it goes out. I told her I have emailed before about this issue, and she replied that ive only contacted them once. I am at my wits end and im stuck in a contract that will cost me an arma nd a leg to get out of. I am willing to do that. To which the customer rep replied "it will cost you $15 a month for every month you have left". Seriously??? No solution, no willingness to help, only a "cancel your service then" type of attitude. This is absolutely ridiculous. I wanted HELP not to be belittled and ushered out the door.