EXTREMELY SLOW SPEEDS

  • 2
  • Problem
  • Updated 3 years ago
  • Acknowledged
I have Exede12 with 15gb of data a month been with Exede over 2 years. Lately I have been experiencing very slow speeds starting in the afternoon all the way to late nights 3-4am. When I say slow speeds I am talking 1-5mbits. When I call in I am told its do to congestion. I find this unacceptable not ever getting half of what I use to get. Calling in about the problem is even more of a nightmare all together I made over 10 calls yesterday sending over 4 hours on the phone on hold or calling in because the phone system kicks you off. I have refered a client and they are having the same speed sisuess .
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Charles Baker

  • 1 Post
  • 0 Reply Likes
  • fustrated

Posted 3 years ago

  • 2
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Diana, Viasat Employee

  • 2114 Posts
  • 365 Reply Likes
Hi Charles, I can understand that speed issues can be frustrating. We're here to help. Please send your account and contact information to exedelistens@viasat.com. We review your account to determine what may be causing your slow speed issues. ThanksĀ