Extremely slow speeds on Freedom plan

  • 2
  • Problem
  • Updated 1 year ago
  • Acknowledged
I switched to the Freedom plan last month (I previously had a 10Gb with LNFZ plan) and my speeds have drastically decreased. I've had more lag spikes in online games, I can barely load Facebook and Tumblr, images are sometimes not loading fully, and I am unable to stream videos 90% of the time. I have to keep reloading over and over on youtube to finally get a video to play (if I don't just give up) and on some sites the videos never load. My download speeds when patching games are less than 1Mb.

On my old plan I was sometimes getting 20Mb down. I have been getting less than 3Mb down for long periods of time. When I checked the ESVT it says nothing is wrong. Currently I'm getting about 8Mb down but still can't load videos. They just keep showing the loading icon and never load enough to play.

The ONLY thing that has changed is that I switched to the Freedom plan and I am not over the limit.

What could be causing this problem?
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zanne

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Posted 1 year ago

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Exede Lindsey

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Hi Zanne, 

I’m sorry to hear you’re having so many issues with the websites mentioned. Please allow us to take a look at your account and verify what could possibly be the problem. Please send us your account and contact info exedelistens@viasat.com Thank you 
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Martin Paule

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I have subscribed to the Exede Freedom Plan since mid 2015 and have been pleased with it until recently. During the past month we have noted a serious degradation in service during peak hours. Typically we see download speeds that are in the 1 - 2 Mbps range -- not enough to sustain streaming media satisfactorily or do most of the things we got this service for. I have called customer support who confirms my speed tests. As best as I can gather, the problem results from satellite congestion. I believe that if Viasat is unable to deliver more than about 10% of its normal "up to" speeds during peak periods, when consumers tend to access streaming media most, then they should level with us about expectations.  And adjust their rates accordingly. I'm paying a premium price for subpar service. [I have also posted this in another conversation dealing with slow Freedom Plan speeds.]