Extremely slow download speed

  • 3
  • Problem
  • Updated 1 week ago
  • Acknowledged
My download speed is nearly nil. Pay $100 per month for 60 GB of data that I am unable to utilize. Spent TWENTY HOURS downloading a 30 GB update for an Xbox game! Ridiculous! Why is my service being throttled down?
Photo of Earth Mother

Earth Mother

  • 6 Posts
  • 2 Reply Likes
  • ANGRY!

Posted 2 weeks ago

  • 3
Photo of Snuffleupagus

Snuffleupagus

  • 65 Posts
  • 45 Reply Likes
Is your game download slower than "regular" downloads?  During the worldwide crisis, internet demand has surged.  Viasat has limited capacity that is being nearly maxed out.  They prioritize gaming behind other things that are more important, or that more people do.  Gaming uses a LOT more data than other tasks, even light streaming (because video is often already speed restricted by the plan).  General web browsing/work are higher up.

Although you had to wait, 20 hours for a huge download during a crisis sounds probably sounds  perfectly reasonable to some people.  You were able to get it done.
(Edited)
Photo of Bradley

Bradley

  • 1451 Posts
  • 466 Reply Likes
Xbox live uses between 40-300mb per hour gaming. Updates excluded, streaming sd uses more data per hour. Probably need to take a look at that Viasat.

When the TV gets throttled for everyone, then we will see more support for “it’s not fair to throttle certain things to the point it no longer works”.

I personally believe Netflix and other widely used services should be completely blocked by Viasat for the duration of these trying times.
(Edited)
Photo of Old Labs

Old Labs

  • 779 Posts
  • 777 Reply Likes
I personally believe Netflix and other widely used services should be completely blocked by Viasat for the duration of these trying times.
Easy for you to say on Spectrum or whatever it is - show us your speed test results ;)

But seriously, I think what most of the gamers are most upset about is game downloading, not playing. But I could be wrong - other downloads are also impacted during free zone from my experience but might be a service area phenomenon with downloads on the low priority track.     
(Edited)
Photo of Snuffleupagus

Snuffleupagus

  • 65 Posts
  • 45 Reply Likes
I was referring to gaming in general, including the updates, since that's what the op was complaining about. I'm aware that "just playing* doesn't use much, which is why it was suggested for the op to simply play something else, rather than demanding data from others for extremely large downloads (that got done just fine anyway).
Photo of ExSatUser

ExSatUser

  • 2440 Posts
  • 1445 Reply Likes
Viasat could theoretically throttle streaming services so low they would be worthless.

But to quote Matthew Broderick from War Games "there's ways around that".

Broderick was a gamer too, until he almost caused the end of the world as we know it. Alas, the coronavirus did that.
Photo of Bradley

Bradley

  • 1451 Posts
  • 466 Reply Likes
Lol. I’ve been blessed not to experience any slowdowns.

And some of these guys ask for it, but most seem to have never experienced this problem before. May signal unnecessary throttling.

Using a widespread algorithm to stop localized problems.
Photo of GabeU

GabeU, Champion

  • 2584 Posts
  • 1605 Reply Likes
I'd be willing to bet that at least some of the streaming that people normally do with ViaSat isn't being done right now due to so much buffering.  
Photo of ExSatUser

ExSatUser

  • 2440 Posts
  • 1445 Reply Likes
Hence PlayOn Cloud is your friend. No matter how bad satellite internet gets with streaming, PlayOn will chug you through it.
Photo of GabeU

GabeU, Champion

  • 2584 Posts
  • 1605 Reply Likes
Agreed.  I can't stream worth beans right now, but that Amazon Prime movie I got through PlayOn Cloud, which was 1.8GB, downloaded in about 40 minutes.  Slow for me compared to normal, but it's anything but normal right now.  Granted, it was straddling 3AM when I downloaded it, but still.  It would have taken me probably five or more hours to watch it by streaming due to all the buffering, and the resolution would have been a joke.  
Photo of Bradley

Bradley

  • 1451 Posts
  • 466 Reply Likes
I’d vote to block that service too. Entertainment really should be secondary to essential needs.

Reminds me. I have some 4K movies I haven’t watched yet. May stream one tonight.
Photo of ExSatUser

ExSatUser

  • 2440 Posts
  • 1445 Reply Likes
Stop by Robin's house. Got a great TV and internet better than cable.
Photo of GabeU

GabeU, Champion

  • 2584 Posts
  • 1605 Reply Likes
Oh no you didn't!  You'll jinx us!!!   ;) 
Photo of Earth Mother

Earth Mother

  • 6 Posts
  • 2 Reply Likes
How is someone else's bandwidth more important than mine? Pay for 60GB at 25 mbps and expect to receive just that. Had this account for nearly 2 years and this problem has never occurred prior to now. Perhaps if, as you claim, my gaming account is simply not too important any longer, then I should have a refund due, eh?
Photo of Old Labs

Old Labs

  • 776 Posts
  • 773 Reply Likes
Because some would consider game downloading to be non-essential when compared against those needing to school/work at home during the crisis just as some jobs are consider essential/non-essential and subject to stay at home orders.

Get used to game downloading being on the bottom in terms of priority on satellite. Even if stay at home orders are lifted, companies are now learning that those who work from home are often more productive (not too mention less costly in terms of office space) - this will keep increased pressure on Viasat's tapped out infrastructure if work at home becomes the norm and kids don;t return to class in the fall.

Like all of us, you pay for speeds up to a specified limit and a limited amount of shared bandwidth subject to prioritization and quality of service based on perceived importance of activities -  now's a good time to evaluate all of your internet options. "Speed" has never been guaranteed.

Times change - up until a month ago I never thought I'd be like Mad Max scrounging for toilet paper in Walmart, but here I am under strict orders to stop and check whenever I'm out.

It's not that we don't empathize with your plight - it is what it is and nothing we as customers can do about it. Net neutrality proponents will argue that all traffic should be treated the same. Unfortunately, they overlook that all traffic is not the same
(Edited)
Photo of Oliver

Oliver

  • 340 Posts
  • 109 Reply Likes
I thought we only signed up for limited video resolutions.....
Photo of Old Labs

Old Labs

  • 776 Posts
  • 773 Reply Likes
You signed up for a service that is offered "as is" with no warranty as to performance -  read your customer agreement and the network management policy. The links are below. This isn't to say I like it any more than anyone else, but it's the reality and Viasat's lawyers are smarter than any of the armchair lawyers you'll find in the community. Our choices are to go elsewhere, complain in an appropriate venue (e.g. FCC, FTC depending on nature of complaint) or take the action(s) prescribed in that customer agreement. 

Or just continue coming in here to howl at the moon... nothing prevents that either but the visibility/audience of those complaints here  is questionable beyond the community member ship here. If it makes you feel better, go right ahead knock yourselves out. I'm heading down to Walmart to yell at the other customers about the lack of toilet paper even though there are purchase limits still in place.
(Edited)
Photo of Earth Mother

Earth Mother

  • 6 Posts
  • 2 Reply Likes
This farce currently plaguing this country is no reason to alter my contract or the importance of my account. I pay for 60 GB of downloadable content every month. It is fairly useless if I am unable to download because of slower than slow speeds. If my account is so unimportant, then viasat should reconsider selling bandwidth that they are unable to deliver in a timely manner.
Photo of Old Labs

Old Labs

  • 776 Posts
  • 773 Reply Likes
Tell it to Viasat - this is a customer to customer forum. You need to review the customer agreement and network management policy - Viasat can unilaterally change them at any time.

https://p.widencdn.net/vnw63p/residential-customer-agreement

https://p.widencdn.net/iyloux/network-management-policy
(Edited)
Photo of Earth Mother

Earth Mother

  • 6 Posts
  • 2 Reply Likes
Shill...
Photo of Old Labs

Old Labs

  • 776 Posts
  • 773 Reply Likes
The typical response of somebody who doesn't understand satellite internet and its fixed capacity when the satellite was launched.

But feel free to name call... if it's the best you can come up with and it's typically the sign of someone losing an argument. We can only explain  it to you, not make you understand it. Understanding is your responsibility. I could even offer you a suggestion on how to speed it up some, but won't now - so enjoy and simply parse through all the vitriol and white noise here to find some useful information in other conversations.
  
I'm in fact getting ready to drop Viasat as even the free zone I have and have held onto has outlived it's value. On satellite, it's taking me 30 hours during free zone to accomplish that which I used to do in 3 hours.

But right now at this moment, I'm enjoying 30 Mbps for everything I do - not on satellite, but still need to conservatively manage my data usage (the free zone on Viasat allowed me to stretch the data - not any more however at least for the time being).
(Edited)
Photo of Homeskillet

Homeskillet

  • 841 Posts
  • 422 Reply Likes
Some people don't get it and refuse to listen. Satellite internet has a finite amount of bandwidth available. The only way to add to the capacity is sending up another satellite 22k miles above the Earth. A lot more expensive and involved than laying cable or erecting cell towers. With everyone staying home the system is burdened like never before.

Looks like we have another self centered video game player on are hands. Pretty sad when someone doesn't think internet needs of people working and studying from home are more important than someone playing games.
Photo of ski

ski

  • 1 Post
  • 0 Reply Likes
The use of the customers internet should not matter, someone working from home paying $100 for 60 GB to use it for their company should get the same speed as someone trying to play games or someone just trying to use the web. What you pay for is what you should get, there should not be a list of what gets higher priority and what does not. If people have a problem with this they can get another provider and if they think them doing "essential/non-essential work from home" but paying the same as someone downloading/playing games isn't "fair ;(", maybe they should ask their employer about better ways to do their work or even reach out to their employer to get a different provider. 

This forum is garbage and the way the wannabe forum admins respond seems just like the stereotypical idiots thinking they know everything from a random article on the internet and can argue with that knowledge. If you want to try and speak facts to someone just reaching out about an issue that doesn't pertain to you, then don't respond :). Also, if you think they're insulting you, maybe don't entertain it? Because now it looks like Earth Mother really got to this Satellite Internet Genius Old Labs.
Photo of Earth Mother

Earth Mother

  • 6 Posts
  • 2 Reply Likes
What is truly sad are those self-centered know-it-alls who tend to complain about those who dare to complain. This service shall never improve if no one complains. You should receive that for which you pay, otherwise, why bother? Your bandwidth is no different from mine. How you utilize it is your business, as is mine. Mine is no more important that yours. Yours is no more important than mine. I did not choose satellite internet because I desired it. I chose it because I reside in the country and there was no other option available. Up to a few months ago, there was no problem with the speed. It was fine. Now, I am fortunate to receive 1 mbps, if that. And for that, there is no excuse. As for being a gamer, I shall not apologize for it. Not much else to do being disabled and bed-ridden. Beats television.
Photo of ExSatUser

ExSatUser

  • 2431 Posts
  • 1439 Reply Likes
There are times I wished I got 1Mbps with satellite internet

Dropped it over a year ago. Don't miss it at all.
Photo of GabeU

GabeU, Champion

  • 2579 Posts
  • 1604 Reply Likes
What is truly sad are those self-centered know-it-alls who tend to complain about those who dare to complain.
No.  What's truly sad is resorting to name calling for someone who was taking time out of their day to not only answer your questions, but to give you applicable information concerning your complaint, and then finding it odd that they react to your rudeness.  
Photo of Snuffleupagus

Snuffleupagus

  • 63 Posts
  • 42 Reply Likes
"What is truly sad"
You're incorrect about what's truly sad.

"This service shall never improve if no one complains."
Also, -partially wrong.  The service will improve after this global crisis is more controlled, and non-essential jobs start opening back up, people get out of their houses.  And again, when the new, already planned upgrade launches to add more capacity to their limited capacity (if nothing goes wrong with that launch).  Maybe.

"You should receive that for which you pay, otherwise, why bother?"
You are, within the terms they give you.  You want to complain?  Complain about a partial refund.  That is a resource they can give you, versus taking data from more important tasks and people.  Of course, they wouldn't have to give you anything.

"Your bandwidth is no different from mine."
False.  Benefiting several people by slowing down the few data hogs so that basic things can actually get done, during a crisis, when limited resources are available, is a good thing.  You live in an apartment complex.  The complex has access to 50GPM water, no more.  Everyone tries to cook, clean, do laundry, take a shower once in a while.  You try to do all that, plus take a couple baths a day and open a laundromat.  And here's the thing, by the first post, you're even able to do all that, it just takes a little longer.  In exchange for many more people to not be bogged down even more by your actions.  You're complaining that downloading over a gig an hour is too slow....  You want to do what you want, when you want, to heck with everyone else.

What is it with gamers?  Tell them the truth of the situation, and still with the "me, me, me".  Sheesh.
Photo of Homeskillet

Homeskillet

  • 841 Posts
  • 422 Reply Likes
My bandwidth is 15GB a month with no free zone. After I go over I am throttled to 600kbps. I am an ex-Viasat customer, I use red wireless now. Speeds on that have dropped to 25-50% of what I used to get pre corona-virus. I have seen two towers go up within a 5 mile radius of me recently. That has probably kept speeds from dropping even more. It takes about $200k and a month or so to put up a cell tower. Viasat doesn't have that option.

No amount of complaining will get the next Viasat satellite up in the air sooner.  People have to change their habits to adapt to the new bandwidth issues. For video gamers I suspect there are plenty of games that don't require downloading huge files. Try playing those.
Photo of Snuffleupagus

Snuffleupagus

  • 63 Posts
  • 42 Reply Likes
Exactly this.  Less people need to be on, or new satellite, that's pretty much the only way things will improve.  Complaining won't make either happen faster.

Many games don't require updates often, or big.  I keep Steam on my computer, for company, I don't play, well often, couple hours a year, maybe, average the last few.  If I see a game on a big sale, or free, I get it.  Most paid under $5 for a bundle.  Minimum invested, over 200 games, probably total under $100 over a few years.  Full Bioshock collection, 1, 2 infinite and the remasters, like $8.  Prey, $5 from a legit site (need to get a graphics card for that one).  All the old Valve collection, all games Half Life, 1, 2, episodes, Portal 1, 2, their others, I think $5 or so for all of them.  Others that are known too, many.  I spent big on Black Mesa, about $15.  Etc.  Very few need updates often, especially not at the same time.  There was a Pacman Championship 2 thing free a couple days ago, looks interesting.  ...anyway, there are LOTS of choices available that would work fine without constant updating.  Some have big initial downloads, some don't.

'Skillet, I forget if you needed/had a booster, or just an antenna? And if you looked into Visible Wireless?  The phone hotspot would likely be better (if you had a way to get a signal to a phone already, if you had a booster or didn't need an antenna).  They're doing a bit of upgrading with their system this month.  Where I am, I guess pings are about the same as regular Red, close enough to their data point.
(Edited)
Photo of Homeskillet

Homeskillet

  • 841 Posts
  • 422 Reply Likes
I don't need a booster or antenna for the hotspot, it works fine without it. It does need to be pretty much perfectly placed in the house. Move it 3 feet and the signal strength drops a lot and the speeds drop a lot also. The cell phone is a different story it bounces from 0-3 bars in an instant sitting in the same place. I will see what happens there when I am eventually forced to buy a new phone. I have a flip phone that must be 10+ years old.
Photo of ExSatUser

ExSatUser

  • 2431 Posts
  • 1439 Reply Likes
How does that work if that old? A phone that old supports 4G?
Photo of GabeU

GabeU, Champion

  • 2579 Posts
  • 1604 Reply Likes
I will see what happens there when I am eventually forced to buy a new phone. I have a flip phone that must be 10+ years old.
If your phone uses Verizon's network, that may be sooner than you like.  
Photo of ExSatUser

ExSatUser

  • 2431 Posts
  • 1439 Reply Likes
That's exactly what I thought. 3G is going the route of telephone wires.
Photo of Snuffleupagus

Snuffleupagus

  • 63 Posts
  • 42 Reply Likes
I don't blame you for keeping the flip phone.  They work best for calls, with leather gloves on, dirty hands, etc., too.  I had a Motorola Barrage, I was afraid of breaking a smartphone, kept both for a while, flip at home, smart for town, but eventually quit using the flip.  I get a cheap wallet case, screen is covered.  Cheap phones, always, haven't broken one yet, more abuse than a typical city/not ranching person would put theirs through I'm sure, and it's fine.  As far as newer ones, only one I've been around is an LG Exalt, good, but not like the barrage.

Anyway, if you didn't look at Visible, it's only certain phones.  Deprioritized on Red, no data cap or threshold, no speed cap on the phone itself, 480p video.  Hotspot, one device connected, but ways around that, speed limited to 5 meg, but no data cap either.  $25 the first month, $25 the rest if you do Party pay, $40 if you don't.  Join with 3 other people, safe, prepaid, nobody knows who you are or gets details, each gets a separate bill.  There's a reddit section for joining groups.

Also, free, "ok" smartphone.  Kind of a China one, like many, but it's actually "ok", like I said, I think it's out of stock now though.  Trade in an old phone.  Some said even a flip will work, but I don't know, despite it saying only Android.   https://www.visible.com/swap

Also have some deals on other phones, with rebate back.  If you would like junk Apple products (cough), they've got one of the better deals on the new SE, goes in and out of stock.

Been thinking about moving my one prepaid line to it, so I've looked.

Other phones not from a service (Visible's are unlocked though), Target clearanced out a plain Moto G7 for $90 a while back, I saw one in store.  Z3 Play with battery mod at Walmart was $120 in some stores.  So, there are deals on higher than lowest end phones if a person would want.
Photo of Earth Mother

Earth Mother

  • 6 Posts
  • 2 Reply Likes
I initially posted to this particular forum in hope of attracting a viasat employee to assist me, as occasionally they tend to monitor customer forums. E-mails and telephone calls to viasat offered no resolution, as they were being summarily ignored. So, I vented my frustration here. Imagine my surprise that, instead of support and understanding, I received derision and an unfathomable hatred and prejudice for gamers in general, and for me personally. I realize that some people enjoy trolling forums to make themselves feel superior. Certainly that was the case here. Full force arrogance. Piling on. Condescending attitudes. The entire gamut. All by shills that evidently have nothing better to do with their time, or their bandwidth. My gaming is a waste of bandwidth, but trolling forums is okay. Streaming Netflix and YouTube is fine. Online shopping is currently quite popular. Utilizing a search engine to discover the perfect cookie recipe is alright. Downloading porn is a wonderful use of bandwidth, for scum. Yet, my being a gamer is cause for uproar. This forum has been poisoned by a certain few. If you seek support, especially as a gamer, this is definitely not the place for you.
Photo of Snuffleupagus

Snuffleupagus

  • 63 Posts
  • 42 Reply Likes
Their Covid 19 policy/actions were explained by Viasat.  The situation in it's current form was explained to you.  Gaming is deemed very high usage, by few, so it is put lower than other things, as explained to you, the data hog.  Those are statements of fact, plain and simple, because that's what Viasat, the company, is doing.  It is you who are refusing to grasp the current situation, or listen to anyone, and are acting self-centered (completely), and arrogant, during a global crisis.  Similar to other gamers coming in here demanding the same thing.  Why should what the majority of people do online, none of which uses as big of chunks of data as fast as game downloads, give up their time/data, in order to satisfy you, who can still get what you want done by your own admission, just (acceptably) slower?  Why should the WANTS of the one, who has alternatives, who doesn't have it that bad, who can still download over 1 gig/hour, outweigh the NEEDS of the many?

You are the one who has been acting quite poorly, after having the facts explained to you.  Your complaining about the situation will not increase what is a limited amount of available data.  No one will help you, because it sounds like nothing is wrong.  The mods do respond, if there's something to be done.  In your case, nothing can be done.  There is a global crisis going on, internet usage has skyrocketed, Viasat is doing what it has to in order to get as many people as possible through this.  YOU, are not the center of the universe like you apparently think you are.  Those are facts, not attacks.

As was said before, if you were in here asking for a partial refund, you might get a tiny amount of sympathy or support from more people, but not much given you aren't limited much.  That resource is possible.  Extra data, a finite resource, is not available without limiting a disproportionately larger amount of people.
(Edited)
Photo of Old Labs

Old Labs

  • 776 Posts
  • 773 Reply Likes
This has never been a Viasat direct support forum. It's customer to customer (peer to peer) and limited to what customers can do. In pint of fact on this forum you have already received the only response you'll receive from a Viasat employee - one of the moderators marked your original post as acknowledged. The only thing you'll find here is that Viasat listens. 

You were advised of the reason for the slowdowns you've experienced by customers going through the same thing only to respond with name calling when you found the explanations not to your liking. Beyond that you're preaching to the choir. 

Don't try to blame any attacks you received on others when you instigated them.  
(Edited)
Photo of Old Labs

Old Labs

  • 776 Posts
  • 773 Reply Likes
P.S. A recent Viasat blog post (the only real communications any of us are receiving) may provide you with some added insight:

https://corpblog.viasat.com/internet-traffic-surge/ 

Other Viasat communications regarding Covid 19 can be found at:

https://corpblog.viasat.com/covid-19 

Otherwise call customer care and good luck with that... you are customer # 1001. We are now serving customer # 10... please hold for the next available agent. 
(Edited)
Photo of Snuffleupagus

Snuffleupagus

  • 63 Posts
  • 42 Reply Likes
On thinking about it, over 1 gig an hour is faster than pretty much any typical web browsing I can think of.  Also, well above the video restrictions on many/most plans.  Person is complaining about being lowered to better than what many get or need for their types of activities.
Photo of Stephen Rice

Stephen Rice, Champion

  • 2983 Posts
  • 1605 Reply Likes
You do realize that other gamers are sitting at home trying to play games as well?

Not only are you competing against people with education and work needs for data, you are also fighting against 40 year old kids who live with mom and still play video games.  They are trying to download 30 gb updates as well.

Once people start going back to work, you will be able to download updates just like before the COVID19 mess started.
Photo of Old Labs

Old Labs

  • 779 Posts
  • 776 Reply Likes
No need to go back to work... we'll all be getting $2000 per month for free!
Photo of ExSatUser

ExSatUser

  • 2440 Posts
  • 1443 Reply Likes
If the government just bought Amazon, it would make more money on that than tax collection.
Photo of Old Labs

Old Labs

  • 779 Posts
  • 776 Reply Likes
If the government bought Amazon, prime 2 day delivery would take a month. But the increased tax revenues on rising prices due to all that free money would yield enough to continue the $2000 payments indefinitely. It would be self-propagating - hey Nancy you listening?
(Edited)
Photo of ExSatUser

ExSatUser

  • 2440 Posts
  • 1443 Reply Likes
In addition to the $2000 payments, I think somewhere in that albatross is broadband for all. 

Buying Amazon would also save the post office.  Because all deliveries would run through it with increased surcharges.

And if Bezos is now going to be a trillionaire, there is 1/3rd your money right there after you buy Amazon and tax him on the capital gains.  You get a state run newspaper in the deal too!
Photo of Homeskillet

Homeskillet

  • 844 Posts
  • 423 Reply Likes
If the government bought Amazon, prime 2 day delivery would take a month.

Your exaggerating, the last item I shipped 2 day USPS priority only took 16 days. I have been told by numerous sources the post office will not add employees, even temps, to weather the storm. They believe things will go back to normal soon. I say people are going to shop keep shopping more online for a long, long, time.
Photo of Homeskillet

Homeskillet

  • 844 Posts
  • 423 Reply Likes
As for my flip phone they have been warning me any day now it won't work, that has been going on for over a year. I like it because I can hands free pinch it to my ear with my shoulder driving through no phone zones. I have driven past numerous cops and haven't been stopped. Around here you aren't supposed to be using a cell phone in construction zones, even if no one is working them. Most of my phone calls while driving is taking customer calls. I cannot stand Bluetooth.
Photo of Homeskillet

Homeskillet

  • 844 Posts
  • 423 Reply Likes
unfathomable hatred and prejudice for gamers

No one hates people who make video games a focus of their life. They are just seen as people wasting their life away and accomplishing nothing. You are pitied not hated.
Photo of Snuffleupagus

Snuffleupagus

  • 65 Posts
  • 43 Reply Likes
I see, so a lawbreaker then :). And I edited, pushed submit, and most of my post went away, so nevermind.
(Edited)
Photo of ExSatUser

ExSatUser

  • 2440 Posts
  • 1443 Reply Likes
You can still get a flip phone. You just need one 4G capable. If your flip phone doesn't support 4G, you will need to get a 4G capable one as 3G continues to be shutdown across the country.
Photo of Snuffleupagus

Snuffleupagus

  • 65 Posts
  • 43 Reply Likes
"Flip phone", like I said, only newer one I've been around is an LG Exalt, it's LTE.  They cost too much for what they are, but they are an ok phone.  Flips are a rarity now, so they charge more.  Plain jetpacks have also increased drastically, got mine less than $30, price increased  since the first of the year, suppose demand increased greatly.

I'll retype some of what the post made disappear when I edited.  I was just thinking access to an unlimited but speed throttled hotspot for $25 might average faster overall (considering after your threshold) than the plan you have currently, 'skillet.  There are ways to get around the one device connected limit on Android.  And, if you don't have a trade in, I've sometimes paid $10 for a new smartphone, that could be traded in on the new, better one to use it with, if they get that new phone back in stock (wouldn't even have to use it as a phone, just as a hotspot).  Or, find an old phone that someone is giving away, or something.  Wouldn't be out much to test.  One thing I see, they say iPhones aren't speed throttled or device limited on the hotspot with the service, just the depri.

Also, people are being shady with the regular red postpaid plans, like yours.  Put it in a device, modify the TTL, traffic can't be distinguished from regular use on a phone/tablet, no throttling after cap, some are saying that still works.  Very bad idea, just what some do.
Photo of Homeskillet

Homeskillet

  • 844 Posts
  • 423 Reply Likes
The throttling doesn't bother me as if I do go over the data limit I only have a couple days till reset. The throttling is always right at 600kbps, no more, no less. Yes I am a law breaker using a phone in the cone zone. It is always business calls. Screw the traffic laws in this state, some are ridiculous. 81 MPH is reckless driving and there are cops with speed guns hiding all over the place. Cops here are nothing but revenue agents.
(Edited)
Photo of Snuffleupagus

Snuffleupagus

  • 65 Posts
  • 43 Reply Likes
Low use, gotcha.  Glad I live in an actual rural area.  I don't like talking/driving so I don't, and I don't need to.  Cops, very rarely see them on the two lane, no shoulder roads, paved or not.  Paper might report one or two speeding/traffic violations in the area/week.  Construction, other than all the many, many bridges and culverts that washed out last year, several years between running into that.  Resurfacing might take a couple weeks if they do that.
Photo of Homeskillet

Homeskillet

  • 844 Posts
  • 423 Reply Likes
The cop situation here is quite the site to behold. The county I live in and the surrounding ones are just crawling with them. With a population of 30,000 spread over 500+ square miles, it is definitely rural. I can drive a 15 mile loop to shop and haul trash and see as many as a half dozen of them. They seem to be the most popular on days with good weather. Venture out in the snow and rain they are nowhere to be found. Strange thing about Virginia, the concentration of cops is higher in rural areas than crowded cities, any other state I have been in, it is the exact opposite. It is pretty obvious their goal is to write tickets and you don't usually catch people speeding in bad weather or in heavy traffic.
(Edited)
Photo of Snuffleupagus

Snuffleupagus

  • 65 Posts
  • 43 Reply Likes
The county I'm in has 10,000 people over ~2400 sq. miles. Across the road is the other county, 800 over 550. I think I saw 2 last year. 1 so far this year, parked.
Photo of Admiral Korbohuta

Admiral Korbohuta

  • 439 Posts
  • 211 Reply Likes
Gaming is no more a waste of time or life than any other leisure. Some like to spend much of their free time watching movies, TV shows or listening to music. Different strokes for different folks.
Photo of Homeskillet

Homeskillet

  • 844 Posts
  • 423 Reply Likes
I tend to disagree, my girlfriend's son spends quite a bit of money on playing video games and related conventions. I would consider him an addict. It has prevented him from growing up, he is in his late 20's and lives in Mom's basement. His last car was totaled, not his fault and he claims he can't afford a down payment or to buy another one outright. He uses Uber. He made $47k last year and paid no room and board, his only possessions are all related to video games. He has never been on a date.
Photo of ExSatUser

ExSatUser

  • 2440 Posts
  • 1443 Reply Likes
Sounds like a typical millenial to me!
Photo of Admiral Korbohuta

Admiral Korbohuta

  • 439 Posts
  • 211 Reply Likes
Not every gamer is addicted like your girlfriend's son. Like I said, different strokes. We all have different hobbies to pass the time. I know people who spend thousands of dollars every year on firearms and ammunition because they enjoy target shooting. Some would argue that is a waste of time and money as well.
Photo of Homeskillet

Homeskillet

  • 844 Posts
  • 423 Reply Likes
No one becomes addicted to target shooting to the point where it stunts their development. No one says they go target shooting to escape reality to a world where they have complete control. With a lot of gamers it is more than just passing time. They put off doing constructive life tasks to play video games. My girlfriend's son is one of many gamers I have known that were behind where others are at that are the same age.
Photo of ExSatUser

ExSatUser

  • 2440 Posts
  • 1443 Reply Likes
Said the same thing about people like me playing Atari in the late 70's!
Photo of Admiral Korbohuta

Admiral Korbohuta

  • 439 Posts
  • 211 Reply Likes
Homeskillet, video games are nothing more than a form of entertainment. An escape like any other form of entertainment. Your girlfriend's son taking it to unhealthy levels is no one's fault but his own.
Photo of Old Labs

Old Labs

  • 779 Posts
  • 776 Reply Likes
Said the same thing about people like me playing Atari in the late 70's!

And look how that turned out!
Photo of Homeskillet

Homeskillet

  • 844 Posts
  • 423 Reply Likes
I have nothing against video games, it just seems to me a lot of people get wrapped up in them too much, unlike any other form of entertainment. A good example is a couple recent people right here on this forum, acting like their life has been ruined cause they can no longer quickly download game up dates.
(Edited)
Photo of johnny c

johnny c

  • 417 Posts
  • 182 Reply Likes
I think that many viasat subscribers have realized that under the current circumstances, sat internet is not really better than having nothing.  Nothing would be better than dealing with the frustration of ridiculously slow speeds and basically paying for something and getting nothing.

I know i have heard a lot more school officials and other government officials discussing the serious lack of internet for a good portion of their students and that they are making this a priority in planning, budgeting etc.  So, while not tomorrow but probably sooner than before the pandemic, there should be some relief in sight.

I've been more or less involved with computers since the mid 60's, and am still teaching courses for a university on line.  I guess my background was just using the computer as a tool and do use it for all of the other convenience things today, paying bills, sending email, shopping etc.  But in all of these years i have never played any computer games, when my work was done i got my enjoyment from being outside doing whatever and also playing music. To each his own.

So you probably have something to look forward to, FIOS or some other real broad band ISP.
Living in a rural area will still be a plus, all the things you like about the country and a fast internet, and while theoretically most services slow down under high demand, you are living in an area where there won't be a lot of subscribers so even if that affected some services you would probably never be affected at anytime, day or night.  My current service is 250 Mbps and i generally always get 260 down and sometimes as low as 180 Mbps up, and i've never experienced any slow down from congestion.  So look forward to this.

FIOS has changed somethings in my routine, I watch full concerts on you tube, just watched a 2001 Eagles concert, 1080P, fantastic show, what a great band.  My wife watches Netflix downstairs and i watch Netflix or some other on demand show all in 1080 or possibly 4k.  I still record some fights that are replayed form several years ago.  And i do use a treadmill that is connected to the internet and i can actually compete with other runners in real time or just run along the Bora Bora coast line or Hawaiian Beach.

My hope is that first a vaccine for the virus is developed and then better medical planning and prevention for any future crisis is developed.  Also build up our internet service for all communities that are under-served with real, reliable ISP's and technologies that will support work, education and gamers.

Leave satellite for viasats aircraft industry service and those totally remote areas that make it impossible or impractical  for a real land based system.

Stay safe.




Photo of GabeU

GabeU, Champion

  • 2586 Posts
  • 1606 Reply Likes
Unless and until the internet is made a public utility, it's doubtful that many current rural internet users will ever have anything near what those in urban areas have, nor even what would be considered adequate.  

Companies are only interested in profit, and there's not enough profit in much of that demographic.  IOW, unless something drastically changes, many of us will be stuck with subpar service for years to come.
(Edited)
Photo of johnny c

johnny c

  • 417 Posts
  • 182 Reply Likes
That is exactly what I advocated 3 or 4 years ago, the internet should be considered another utility like water, electric etc.  The government rural broad band initiative  comes as close to classifying it as such.  I have never read the details, but, recognizing the need, like electric in the 30's is a giant step in that direction.

I am in a rural area, in the middle of our 30 acres, surrounded by 1000 more acres, 2000 feet off of a secondary road, 6 miles from the closest gas station and 15 miles from any real civilization, and i have FIOS, they offer 100 Mbps, 250 Mbps, and 1 GBps plans.  These plans are as good or better than those offered in many urban communities.

The pandemic has certainly amplified the shortcomings of the availability of broadband for rural areas.  And because of this extreme shortfall for primarily education and business I think this will accelerate providing actual, reliable, probably ground based internet connectivity to rural areas.

However it is going to take more than closing your eyes and tapping/clicking your heels together 3 times, local government and power companies gotta get on board and develop the plan and secure funding etc.etc.
(Edited)
Photo of Simon R. Rhodes III

Simon R. Rhodes III

  • 46 Posts
  • 8 Reply Likes
20 hours to get 30GB.  Man I wish I had those speeds instead of 2.5 GB at 99+ hrs.
Photo of Homeskillet

Homeskillet

  • 846 Posts
  • 424 Reply Likes
I get by with 15 GB a month, people that can't get hardwired high speed internet without data caps need to alter their habits, plain and simple. No amount of complaining is going to fix the limitations of satellite internet or other wireless forms of internet, all of those are heavily burdened right now.
Photo of ExSatUser

ExSatUser

  • 2444 Posts
  • 1447 Reply Likes
I have a 14GB plan for my mobile device.

Just shows how far behind satellite internet is in providing bandwidth.

Not a criticism and I know there is nothing that can be done about it right now, but when the average household now uses close to 300GB/month, by the time Viasat-3 ever gets online the system will already be outdated in terms of available bandwidth.
(Edited)
Photo of johnny c

johnny c

  • 417 Posts
  • 182 Reply Likes
When i ask my students how fast is their download and upload speeds, they generally answer, "I don't know but it is very fast".  Most have never tested their speeds, because they stream music, watch Netflix, play games, do school research, social media etc. with several TV's hand held devices simultaneously with all their family members without issue.

They have no reason to monitor speeds or for that matter data usage. 

This is what the average rural citizens should expect and could be provided.
Photo of ExSatUser

ExSatUser

  • 2444 Posts
  • 1447 Reply Likes
If you have to be doing speed tests, then your system is running too low :)
Photo of Bradley

Bradley

  • 1451 Posts
  • 466 Reply Likes
I do them now just for fun.

Photo of Old Labs

Old Labs

  • 781 Posts
  • 779 Reply Likes
#blockallunnecessaryspeedtestsandcatvideos
Photo of Homeskillet

Homeskillet

  • 846 Posts
  • 424 Reply Likes
I just got a whooping 3 Mbps download on Red Wireless. That is about 25% of the average pre-virus speed.
Photo of GabeU

GabeU, Champion

  • 2586 Posts
  • 1607 Reply Likes
Mine's somewhat deceiving, as some download sources don't hit anywhere near this speed right now.  Microsoft is one of them.  Granted, a speed test and a file download are very different things, but the difference in speed with some is remarkable.  

Photo of Homeskillet

Homeskillet

  • 846 Posts
  • 424 Reply Likes
Gabe, do you live in New York? Seems like a lot of the people getting good satellite service live there.
Photo of GabeU

GabeU, Champion

  • 2586 Posts
  • 1607 Reply Likes
Yep.  Near Buffalo.  
Photo of Steve Frederick-VS1/Beam314

Steve Frederick-VS1/Beam314, Champion

  • 3267 Posts
  • 2105 Reply Likes
I live in the southern tier of New York, just west of Corning. My Viasat speeds have been holding up to near normal, around 12 Mbps, but my Red prepaid Jetpack speeds are running around 2 Mbps now, were up around 18 to 20 before the Corona  virus situation.
Photo of GabeU

GabeU, Champion

  • 2586 Posts
  • 1607 Reply Likes
My new Tracfone has the ability to tether, and I tried it just a little while ago.  Though the test speed was only 1.8Mbps down and 340Kbps up, it was actually more responsive than my HughesNet.  I tried a few graphics intensive pages and sites that normally take a bit to load, like Facebook, and it was pretty fast.  I was shocked.  

Is Red a company with Jetpacks?  
Photo of Homeskillet

Homeskillet

  • 846 Posts
  • 424 Reply Likes
My Jetpack was 12-15 Mbps pre-corona. To get 18-20 I have to pretty much park under a tower. Red is a company with Jetpacks. So why does it seems there are lots of happy satellite customers in New York? Must be something.
(Edited)
Photo of Snuffleupagus

Snuffleupagus

  • 65 Posts
  • 45 Reply Likes
Gabe, if you didn't know, red is the major, V carrier, blue is the 3 letter carrier that owns DirecTV, used to be yellow was S, pink was T, now I think I saw they are purple if I recall correctly, since they combined.

I don't know if Hughes works like here, but comparing the search suggestions that drop down when you type in Google, comparing between sat. and cell, was kind of comical, last time I did it.

I've seriously been contemplating going back to TracFone, yearly plan is enough, from red prepaid. But then I consider Visible, not too expensive for a backup.
Photo of Homeskillet

Homeskillet

  • 846 Posts
  • 424 Reply Likes
Damn Snuffle, you are good with colors I am only aware of red & blue for cell companies and politics. On the other hand I only know the basic colors I learned in kindergarten 50+ years ago. Where do you live? Describing how rural you are that sounds like Montana or a similar place. On the other hand Montana through grants has hardwired high speed internet in some pretty isolated places.
Photo of GabeU

GabeU, Champion

  • 2586 Posts
  • 1607 Reply Likes
Ah, okay.  That makes sense.  I was wondering if "red" was code for V.

I use Tracfone because I don't use a cell phone very much.  I've amassed thousands of minutes over the years, mostly from my original double minutes phone and then a triple minutes phone, so I can buy a 30 day card with a minuscule amount of talk, texts and data for $10, then add 365 days for $50.  So, 395 days of service for $60, and enough talk, texts and data to last me til the cows come home.  

I think my total talk time over the last six years is about 90 minutes.  
Photo of Snuffleupagus

Snuffleupagus

  • 65 Posts
  • 45 Reply Likes
More off topic. 

'skillet, NE.  Colors, mentioned on reddit, and used by various MVNOs when they can't mention the network names directly.

Gabe.  I switched to red prepaid directly for phones when I got the jetp. plan, multi-line discount, and ebay prepaid refills were almost half price, now they're sometimes over full price.  So, used to be a "bargain".  $40 refills, bit over, but close to $20 out of pocket.  2 phones with data plus unlimited home internet, out of pocket was about $60. 

My phone use sounds like yours.  The other line I keep for my mom, elderly, can't do much of anything, talks to her sister almost every night over an hour.  So, that line I need "safe", number she's had over 40 years, and it isn't able to be ported to Google Voice for safe keeping (area not supported), don't want to lose it by "trusting" it to Tracfone or another MVNO, I guess.  Might work ok, probably wouldn't have issues, just don't want to take chances with that number.  Plus, that phone plus the jetpack still get a discount, not that expensive together.   Don't mind having backup data on the phones though, my line, which is why I almost consider Visible.

Tracfone, I used them almost 18 years.  Had 1000s of minutes, triple minutes at the end.  Don't care about accumulating them.  HSN and QVC have been doing phone and year service bundles for a few years, I'd do that now.  This one was on sale for $100 a short while ago, it's a G7 Power, I'd consider it, might get a discount for first time customer too if that works on these.  Down a bit, you can see cheaper bundles, if in stock (first I've seen some not in stock).  People switch phones every year rather than paying for just a year of service.  https://www.hsn.com/products/motorola-moto-g7-62-hd-tracfone-with-1500-mintextdata/9392373
And Tracfone directly on ebay had the year service for $30 for a while, on sale, also was $40, but it was for a transfer, included sim.
Photo of Homeskillet

Homeskillet

  • 846 Posts
  • 424 Reply Likes
Even though I have a flip cell phone I do use it quite a bit. As a self employed army of one I have to take the thing everywhere. I always use them till they die. I think I am on only my 3rd one in 25 years. My first was destroyed when I had to dive out of the way of an out of control car. The 2nd one was a Razr and some of the buttons stopped working.
Photo of Simon R. Rhodes III

Simon R. Rhodes III

  • 46 Posts
  • 8 Reply Likes
I have no problems with the LIMITATIONS. I have a problem with the NEW RESTRICTIONS. I also have 15GB per month so same boat just different paint!
(Edited)
Photo of Snuffleupagus

Snuffleupagus

  • 65 Posts
  • 45 Reply Likes
And the reason for the NEW RESTRICTIONS has been explained to you people repeatedly.
Photo of Bradley

Bradley

  • 1451 Posts
  • 466 Reply Likes
#blockallunecessarystreaming
Photo of Simon R. Rhodes III

Simon R. Rhodes III

  • 46 Posts
  • 8 Reply Likes
Even so the restriction is too much. Lowering the speed by half would have sufficed, but no let's kick that 7% in the bullocks. No I'm not pulling that number out my rear either. Read it in the podcast recap on the blog page.
Photo of Snuffleupagus

Snuffleupagus

  • 65 Posts
  • 45 Reply Likes
You know what your beam load is?

Whatever the algorithm is, your beam appears more congested than the op's (or hardware issue), so, you're getting rightfully slowed more.  The OP is able to download over a gig an hour, so, apparently, more to go around.  Pretty simple solution, play something else that doesn't need an update.  Or, do something else entirely.  Deal with it until the crisis is over.  Be an adult about it.  Because your incessant whining accomplishes absolutely nothing.  It won't get the new satellites launched faster, and it won't lessen any internet load.  Demanding Viasat to take bandwidth from others to satisfy your hobby will not work, and is completely selfish anyway.

And Bradley, yes they should, at least slow it a bit more.  But, as I said elsewhere, they are targeting the download hogs more, because they use/attempt to use disproportionately more -in one sitting- (multiple 10s of gigs streaming over hours and hours), vs those that stream within the limitations of their plan (480p for instance, or 360p).  Once the threshold is reached, many areas can't stream anymore anyway (at least practically), but downloads can still continue, continuing to use data.
Photo of Bradley

Bradley

  • 1451 Posts
  • 466 Reply Likes
I’m for the 360p or lower option. Best to go ahead and block Apple TV, Netflix, HBO, Disney +, Amazon Prime, and other main streaming services.

Those are nonessential during these trying times.
Photo of GabeU

GabeU, Champion

  • 2585 Posts
  • 1606 Reply Likes
I don't think actually blocking streaming, including from any particular service, would fly, legally speaking.  
Photo of Bradley

Bradley

  • 1451 Posts
  • 466 Reply Likes
Might be right. Let’s just slow streaming speeds below a usable level. That seems to be legal.

Actually with net neutrality abolished, I’m not sure anything related to streaming is illegal anymore.