I am barely a third into my monthly usage. Evenings and weekends I can barely stay connected for 15 minutes and when I manage to connect its constant buffering. After 30 minutes of following tech support's instructions (all of which I do before I bother calling), tech support advised me to use Ethernet cable not wifi!! They told me that the network is busy at these times so I should connect to an Ethernet cable!!! If I wanted to have cables all over my house I sure wouldn't bother with this crappy internet!!! I worked for years in tech support and the focus was RESOLVING ISSUES not circumvent the issue so maybe I can get a good survey. I have never been more disappointed in an internet provider in my life. I should not have to call tech support this often with no resolution.