Pricing plans unfair

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  • Updated 4 years ago
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  • (Edited)
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Exede's EXTREMELY UNFAIR business practice. I have to pay upwards of $130.00 for 25 GB in Virginia while others can pay just $100.00 for 150 GB in areas like New Jersey. How about some fairness. How about at least 35 - 50 GB for the intense price reaming. I just don't see how Exede personel could actually convince themselves that what they're doing is right and have a clear conscious about it.
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Wes Waterman

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Posted 4 years ago

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Old Labs

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Wes,

There's nothing unfair about it. Each area is covered by a different spot beam (it's not just one big beam). The new Exede beam maps paint a better picture of the situation including indications of the degrees of utilization for each spot beam.

http://www.wildbluetools.com/content/dealer/email/Beam_map-high-mid-low.html

Look at the fill map.
 
There are two reasons for a beam to be "green" (low fill):
  • low density populations where there is little demand
  • high density populations where there is demand due to better options than satellite
Having lived in New Jersey and being familiar with its green beam both reasons are applicable - there is a reason it's called the "Garden State" for those who've only passed through it on the NJ Turnpike.

The medium fill beams offer double data, and high fill beams are limited to classic plans. While the yellow beams are available but closed to some sales channels.

It's the law of supply and demand which can be inherently unfair, but is preferable too other options that seek to do away with that law.  

However, I see that "unfairness" as a positive. It indicates that Viasat learned from the mistakes of Wildblue in overselling beams which impacted everybody. This appears to be an honest effort to avoid that by balancing loads in fairness to existing customers, maximizing the resources that are unused while, yes, remaining profitable in order to invest in a new satellite that brings additional capacity to the table.  

Now excuse me but I have to plan my escape at a later date from beam 329 to a southerly, westerly, or northwesterly green beam, which is "green" solely because of its low density population.

         
(Edited)
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Bobbie Blackman

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That all sounds well and fine but the bottom line is the same, our dollars are just as hard earned as the people in New Jersey, about a 2 hour flight or less, Now are we really that far apart compared to the distance of the satellite. And I'm sure low Density population is no less than east Texas.
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Old Labs

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Life just ain't fair, which is the real bottom line.

As the Dali Lama said to Carl:

"... when you die, on your deathbed, you will receive total consciousness."

So we've got that going for us at least.
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Steve Frederick, Champion

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Wes says that it is unfair because pricing of Exede is different in different areas of the country. It is just the way a company does its pricing model, and quite common across most companies. When I had my Verizon landline, i paid $45 a month for basic service, no extras, no long distance. 5 miles away, in the villages, they paid only $30. Why,because Verizon charges for "distance from the switch". The price of gasoline is $2.00 a gallon in Oklahoma City and 3.15 a gallon here in upstate New York. Why? The same oil makes the gasoline at the refineries using the same process. It is what it is.
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Steve

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Then there is the good old Supply and Demand.  If you're the only supply you can demand want you want...
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Steve

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Tell you what come live in the country in Wisconsin and pay twice your rate.  I've only been a customer for less than a month and I'm already counting the days.  As a service member I got to see how the countries I visited handled their internet and frankly, this country of ours is worse than some third world countries in the world of internet.  How disgusting!
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JEP

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Viasat made a business decision to sell a 12Mbps Internet service.  If they had wanted to sell a 3Mbps Internet service we could all have higher data caps.  It's a balancing act between physics and dollars.  I don't know that it is a linear relationship, but I could live with 5Mbps service for twice the current DAP levels.  Not my business, not my call.
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JEP

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Wes - Just be glad that Virginia hasn't figured out how to charge you an additional "Communications Tax" on Exede to "support infrastructure" like they have for DirecTV and Dish.
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Old Labs

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I'd be happy if the number of complaints in this forum were representative of the entire beam 329 footprint. Through attrition and cancellation, it would allow JEP and I to have our own private beam that would likely shift into the "green plans".

Let's start the "Beam 329 Sucks, get out now!" chant, JEP ;)
(Edited)
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Gary

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Labrescuer, You made some interesting points and I hope you can help me to understand this better. I believe I am in a rather low customer count area. I believe this because just a few miles in either direction from my home wired services are readily available. I seriously doubt there are more than 20-30 satellite customers jn a 10 square mile radius around my home in NY zip 12777. How does this relate to the beams, speeds and congestion that I am on? 
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Old Labs

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Call the EPA, demand more water...

Call the FBI, ask for Special Agents Scully and Mulder, tell them we've found the truth that is out there in the alien life form Exede Brian 
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Bobbie Blackman

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I don't think I'm too hard to please, the only part that seems absolutely unfair and really upsets me is when I have to purchase data close to the end of the month and there is no roll over, to me that is simple thievery If i pay for 10 gig a month I would like get it  threw a rollover if necessary. Threw 45 years of business  I never gave my customers a lot but I never kept anything they payed for. Now talking unfair!  Thats my cripe as tight as it may sound.
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Gary

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On this point we agree Bobbie! In the warm weather months I spend a great deal less time connected and it would be great if I could bank unused usage to be used when the weather turns.
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A. Everett Neuman

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I'm calling ICE.

I knew Exede was not on the up and up. I bet that Exede Brian doesn't even have a green card.

Brian did give me a good install though. But, I could not understand a thing he said.
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Old Labs

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I'm calling the NSA, I'm pretty sure they can give me a detailed, item-level breakdown of my internet usage - I'll nail Exede Brian yet.

If you cover the IRS route, Everett, I think we've got him... that's how they finally got Capone.  
(Edited)
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ExedeEmerald

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Hi Wes Waterman, I definitely understand your concerns and that you find this unfair. We are starting to make changes with our packages and launching the Freedom plan in select areas was just a start. No word yet on when that plan will be expanding to other locations but in the mean time for our customer that can not take advantage of the Freedom Plan can take advantage of the Great Gig Give-a-way. Please send me an email to exedelistens@viasat.com and I will be happy to add those 5 GBs to your account. =) 
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Bobbie Blackman

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This bothers me, Why some Select areas are more important than anyone else?
(Edited)
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A. Everett Neuman

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Hi Bobbie,
The areas are not over sold. They have a high concentration of Cable and DSL internet providers.

Makes good business sense because the beam's are already hitting these highly populated areas, why not try to thread the needle and pick up new subscribers.

We all want the Freedom plan and big Gig caps (150 gig's). But in turn, we do not have access to Cable or better options.

If I had access to Cable, I would not signup for Exede. If I did not have Exede, I would signup for Dial-up. If I did not have Dial-Up, I would write letters.

Everett 
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Gary

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We are a rather captive audience based upon unavailability of other services where we live. I highly doubt that if any of us had cable or DSL services available where we are that we would even consider Excede for our internet connections. It is a bit different where television is concerned and in the past I opted to have DirecTV instead of cable. My choices are either a very slow and totally unstable dial up or the satellite. I find it hard to say I am happy but simple to say I am happier given the choices I have. Limitations aside my internet is usable where as with the dial up it was useless. 

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