Archived and Closed
This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Problem solved.
Problem with Usage Meter - There is still a problem but now it has compounded!
What in the world is going on? It has been 24 hours and finally my page has changed - sort of only now it is still not reflecting that I have any time. What is with the 1GB? I have the Evolution package and am supposed to have 5GB for other than email and web browsing....at least that is what I signed up for....or am I mistaken? I explained what occurred in my original post but some how now things are totally messed up. Let's try again: Why does this say 1GB under the Buy More tab? I didn't buy more - what I was told on Aug 17 was that a supervisor from Customer Service did that to just get the system jump started since it wasn't recognizing that A. It was the day after my normal roll over date and I should not have been marked as over my limit and B. that I was now on the Evolution package. Would/could someone PLEASE fix this? I am honestly trying to be patient - mistakes happen but this has been one mess after another and it doesn't seem as though it should be that big of a deal to make it right.
Usage Meter Your monthly data allowance 0.0 GB Data allowance used
(current period) Total usage: 0.0 GB Amount remaining
in current period 0 GB
Your usage will be reset to zero on 09/16/2014. Your measurement period: 08/16/2014 - 09/15/2014
Current Service: Exede Evolution - Web+Email
You currently have the Exede Evolution plan. Please note:
• Your web page and email usage is not counted in the meter shown here (since it's unlimited 24/7).
• The meter doesn't count ANY usage during the Early Bird Free Zone (3 a.m. - 8 a.m. daily)
Buy More Buy More purchased 1.0 GB Buy More used
(current period) 0.1 GB Amount remaining in current period 0.9 GB 0.1 GB 0.0 GBYourcurrent usageas of 08/25/2014