Exede excedes!

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  • Updated 5 years ago
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I've had Exede for a year now and I think I've only had two complaints that fixed itself both times. Turned out I was simply impatient. As far as I'm concerned, Exede has been fantastic for me here out in the middle of the woods where nothing else but dialup is possible.

If I had anything to say about Exede, is the prices may be slightly high, as being on disability it does tend to take a nice chunk out of the monthly check, heh, but you couldn't beat me with a tire iron and make me give up this *FAST* internet, not after having had to live with dialup for the past 19 of 20 years online! Thank you Exede for getting me out of the stone age of internet (the dialup age) and into the present with 11+MB/s (which is about 3 or 4 times as fast as my moms internet connection, hers being something to do with 3G or 4G and it's still slow and cuts out *OFTEN*). I can most times still get online in storms here.

Just thank you, thank you!
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Fritz Thegato

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Posted 5 years ago

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coonhnd

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I've been pretty happy since switching from Hughes to Exede. I was with Hughes for about ten years and then they decided to change the free time period to one that would not fit in my schedule. The only thing that I believe Exede should consider is to lower the price of the plans and to allow us the opportunity to keep our unused data for times when we may need more. We are paying for that data so we should have the ability to store it or use it the following month.
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Bsweep

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I with you. I don't have any complaints at all. I must say I was a bit scared to pull the trigger and sign up for this service. During my research I read the comments and complaints which concerned me. I drove to the closest installer and asked to test the system with my own laptop. He agreed and I tested it for approximately 30 minutes. I was impressed. I tested his speed at the office and it was 9-Meg. I had a list of questions to ask and after I was satisfied I signed on the dotted line. The price is exactly what was quoted, performance is better than I expected so I added the phone. The total cost is $73.96. My old Windsteam DLS only cost a few dollars less and was painfully slow. Exede might be a bit pricy but I live in the mountains and it's this or nothing.
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ExedeEmerald

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Hi Fritz Thegato,
So glad to hear that everything has been working out great for you and that you are very happy with your service from us! =) Exede Emerald
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Loren Turner

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I second the motion that our data should roll over within reasonable limits. We do pay for that data. of course I have the same gripe with verizon as my cell carrier, and the fact that I pay for data whether or not I use it every month.
However since the new business model is to make you pay for your internet the same way you pay for your electricity bill or water bill, only MORE $ in involved, I do not think things will change for the better for the customer until someone makes a ruling that internet is a 'utility' and not a luxury. Never mind the fact that these days you cannot literally do ANYTHING without having to 'e-file' etc, even apply for a job.
However I too am not unhappy with the service, so far it has performed as expected, and even better in some ways then expected. I just wish the company wouldn't regard us the customer as a herd of cash cows... lol
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Angie Leonard Kiker

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We would be happier is the "free times" were at different times. Who streams video or movies after midnight or before breakfast? These free times are useless to us. 
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Bsweep

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I do I do! Works out great for me as I am a retired night owl. So whoooooo do you think you are trying to mess up my night owl time. (just kidding you) . When I do happen to get some much needed beauty sleep I use GetGo download manager that allows me to schedule several downloads during the LNFZ while I sleep! Oh, BTW it's free!!!



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Steve

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I read all of the forums and complaints from users for Hughes Net, Exede BEFORE I decided to sign up. I was scared to do it actually from all the negative comments from different forums. I didn't have a choice though.

I live outside a small rural town and the only internet I had was from a local provider using AT&T phone lines for DSL service. These past 6 months I was getting continuous disconnects after 7 years of great service.....I HAD TO MAKE A SWITCH.

So after a lot of thinking and research I called to have the Exede service hooked up. 

After 6 weeks of service with thunderstorms involved, I have nothing but high praise for the Exede system. My internet speeds are as advertised. I started logging them just out of curiosity. Even in the worst weather conditions I was still getting 4Mbps and normally I am getting 12+Mbps.

I am also a retired night-owl so I do a lot of file downloads after midnight but I will use Bsweep's recommendation of "GetGo" from now on.
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Angie Leonard Kiker

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I tried to understand what "GetGo" did, but never did figure out how that would help me with watching online tutorial classes or Facebook videos, or streaming movies to Roku. We are simply going to have to cut back dramatically being on the internet except for email and visiting a few websites. We are both retired, I have a blog, my husband loves to watch news videos, I play a few Facebook games. We like the service, but the Data plan is not working for us at this time. Our alternative is to pay for 25 gb of data, or quit using the computers. 
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Steve

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Angie, I am also retired, a blogger and a internet junkie. I love excel so when I first signed up for Excede, I started a spreadsheet for logging my daily data. Luckily I am single BUT what I find out is, just normal internet usage, NO VIDEOS, NO MOVIES and NO GAMES ... I will still use about .6Gb per day which put me over my 15GB per month limit. I do a lot of stuff after midnight for that reason. I track my usage every day, log it into my spreadsheet that feeds my graph to make sure I am on schedule not to go over. 

What i found after years of unlimited DSL service ... it does not take much to use 15Gb per month. If I had other people living with me, I see no way that I could stay under the 15Gb cap.
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Angie Leonard Kiker

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Thanks Steve for you input. However, both my husband and I go to bed about 10:00 pm. We are not night owls at all, nor could we be as we are active retirees, and we are just plain tired at the end of the day. We do get up about 6:30 am, but certainly do not stream a movie at that time. 
We are going to have to change how we view the internet for sure. We have been spoiled by our old CDS Wireless server that had unlimited data. However, we couldn't stay on with them as they were so undependable when it came to service. Their system would go down, and stay down for weeks---they would not answer the phone, and then when they did, is was empty promises of problems that were working on....This new limited usage is going to be different for us, and we will continue to look for broad band  alternatives as time goes by.  While we don't live far out in the country, ATT and others do not have service into our area.
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Steve

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It's funny because I have a huge ATT Towner in a field within view of my house but couldn't get their internet service and had a weak phone signal. For us living somewhat outside of our towns we don't have much choice in internet service.

I am active...lol ... my hounds wake me up at 6:30am and I am up for the duration of the day and night. Besides blogging I have other things I have to do. It's just that I can get by on little sleep.
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Angie Leonard Kiker

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We are surrounded by ATT internet users down on roads below us. There are about 12 families where we live. Up on hill. We are 4 miles from the city limits. Yes, we can't get internet from any of the popular servers. It's frustrating.  We are just going to have to find other ways to get around this data usage problem. I'm switching back to renting Netflix movies in the mail, instead of streaming onto via Roku. I really will miss that....or simply rent them on DISH will be cheaper than paying Excede $9.99 for 1 gb of data to watch a movie! I will only play games on Facebook while I drink coffee at 7:00 am. No more classes on line I guess---my husband viewing habits will be difficult for him as he uses the internet videos, news & you tube a lot. 

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