Unhappy with speeds

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  • Problem
  • Updated 10 months ago
  • In Progress
  • (Edited)
All I do is use the internet and check mail and I can barely do that. It says download speeds of up to 25Mbps. I guess if they give you 2Mbps they are not falsely advertising. What poor useless service.


Evolution 10 GB - Boost 25 + WiFi
The Exede Evolution 10 GB – Boost 25+ WiFi plan gives you unlimited access to web pages and email.  Plus, you'll get unmetered access at regular speeds from 3AM to 8AM daily, and 10 GB per month for everything else you like to do online during other times of the day.  With Boost 25, you’ll get download speeds of up to 25 Mbps and the Exede WiFi Modem.
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ccar

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Posted 11 months ago

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Brad, Viasat Employee

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Hi Ccar,

Are you on a speedboost modem? If not 12mbps is the fastest to expect. we can look into your speeds if you want to email us at exedelistens@viasat.com 
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ccar

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No I don't have a speedboost modem, are you going to send me one? I would be happy to have 12mbps. My speeds are so slow that I can't even use speedtest.net. It took me 10 minutes to access the forum and retrieve my lost password because I can barely open my gmail account. Frustrated to say the least.  I called tech support and they said they do see something wrong with the speed and they were going to escalate the ticket. I haven't had decent speed in weeks. I'm not sure if I will pay for this past week either. I'm thinking of canceling service and I will not pay any cancellation fees. I'm going to contact Direct TV and cancel with them as well for recommending your service. Read this.  http://satellitecomplaints.com/exede-reviews/ No company should have these kind of reviews. Exede should not be in service. The company is taking peoples money and not providing a service. Eventually these bad reviews will catch up with you.
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VeteranSatUser, Champion

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Nah all he does is check his email and use the internet. How could he be out of data :)
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ccar

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I'm a she, and right now I've used 6GB of service. It takes 45 seconds just to load a web page. The service sucks plain and simple.
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Andy Schack, Champion

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Depending on what website you are going to that just might be how long it takes for it to load. At my store I got 70meg cable installed a few months ago and I was amazed that it STILL took quite some time for a lot of pages to load. There are so many things that are happening and loading in the background that it is just a fact of life nowdays. I put the "no script" add-on on my Firefox browser and especially when it comes to news sites, there are many time 40 or more "things" that are loading just to pull the page.
Another thing my experience has taught me when it comes to page loading is the PROCESSOR of the computer or device being used. If you are using a laptop with an AMD chip then you are in for a world of wait, I don't care what ISP you have. I had a computer guy explain all this to me a while back, he suggested only buying a computer with an Intel chip...and I5 or higher. The next laptop I bought had an I5 VPRO chip, pages AND programs loaded and ran a whole lot faster. You get what you pay for I guess.

Andy
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Steve Frederick, Champion

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ccar, have you sent an email to exedelistens@viasat.com asking the moderators to check your modem with their remote access tools. Include your account number and a phone number, along with a brief description about your low speeds. They can help you get these speeds back to where they should be.
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Brad, Viasat Employee

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Please send an email to us at exedelistens@viasat.com. We'll get right on it and help you. Otherwise you'll have to call our support number at 855-463-9333. This is something we'll need to look directly at and cannot do it from this forum.
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VeteranSatUser, Champion

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I thankfully am glad Exede is available because it gives me an option other than Hughesnet. Read their reviews. They are no better or worse.
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johnny c

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When ever you have data restrictions, ie 25 Gig plan, 50 Gig plan, i would not opt for a modem with a boost capability.  My speeds have always been relatively satisfactory to view youtube type videos with minimum or no buffering.

With  fast boost speeds you will go thru your data much faster, because you will not have time to stop auto loading of certain data downloading.  You can go in and disable videos from automatically opening etc., but this is generally website by website, or all websites, then you will have issues when you want to view a video with flash player etc.

If you have unlimited data then by all means, you want the fastest service possible, but that does not generally apply to satellite internet.



This is very satisfactory for 95 percent of all internet operations.

I switched to the 150 gig plan on the 16th of this month and have used 37 gig thus far.

And this is keeping 7 computers updated etc.

I'll probably use another 25 gig by the end of the month so the above speeds and the 150 G plan without any boosted modem should be all that i need in the foreseeable future.

I teach on the internet, but don't do any gaming or watching movies etc., that is all done thru my directv (not on demand) recording etc.

The biggest issue i have with sat internet is losing the signal during significant weather events.  When you need the radar tracking and you can't get a sat signal that could be frustrating.

Fortunately we have Verizon cell service so My-radar app and cell data does a good job.
(Edited)
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johnny c

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We are having moderate rain now from Invest 92L, i don't think it ever made TS specs, it would have been Irma, i hate this time of year, hurricane season.  My prayers to Houston and all the folks in that area.  I don't know why they didn't do more mandatory evacuations? 

The forecast predicted exactly what has been happening.  I advised some friends to leave two days before landfall, one did the other didn't.

An analysis of this storm preparation, warnings etc. will show inept leadership in the Emergency Operations Center, Mayor and other elected officials of Houston and counties in the area.

But at some point, hopefully early on, the citizens must take responsibility for their own decisions.



I just took another speed test using the Exede site:

It was done at about 9:20 eastern standard time, heavier user demand:






The first test was done about 2 AM (previous post), the free zone i use to have, still has my bio rhythms screwed up.

So while i am definitely not a fan boi of exede, on older posts i have been extremely critical of their system, be it , phone support, plans, speed etc.  But i also have to give credit when credit is do.  I am very satisfied with my current service.

The average cable, FIOS user would be, will be majorly upset if they had to use sat internet, but those of us that must use it and have been using it , have to deal with it.

I think that exede has made progress with their system, but obviously, they have to continue to tweak, tune, optimize their system so that all of their customers can expect similar speeds. The 2nd sat should improve things for all of us, but exede must not oversell their system, they have a responsibility to their current and future customers.

As stated in my previous post, i am not a data hog, i get the largest allocation that i can reasonably afford, then still use it wisely.

We are on a path of improvement, and while it is all about profits etc., exede must act responsibly to insure equal service for equal cost.  At this point I am somewhat optimistic.
(Edited)
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Bev, Champion

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This test was at 10:15 AM Eastern Time, Beam 332, RKS SAN (Gateway). Moderate, broken cloud cover, no precipitation. The SB2+ (Boost Modem) does make a difference. With the SB2 (non Boost) modem I would have seen DL speed of around 20 Mbps. With the SB2+ modem, it's pretty impressive, in my opinion.