Service trouble

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  • Problem
  • Updated 4 years ago
  • (Edited)
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Our internet has normally rebooted for the past year or so at 11 PM EST for free zone, and the past few days the bumped it up to 12. My GB usage went up without watching videos, games, music, anything. I'm a completely appalled with this service and do not recommend it for anyone. My GB usage went up to 10 just for roaming websites alone. I pay $60.64 a month for this crap? Also recently it's keep bringing me to Installation Provision Portal asking for customer code and deactivating all other websites until I give them the code. I went to Customer Service Only Chat, and they refused to give me it. I'm pissed off.
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Joshua Croxford

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  • RIPPED OFF

Posted 4 years ago

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Terri Herriage

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I had the same problem with the customer code thing. They have to manually deactivate your account and reactivate it. I haven't had anymore trouble with that problem.
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Betty Barker

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I pay $60.95. Why is yours less than mine? Same service. I shut my modem off every night before I go to bed.


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Old Labs (VS1-329-L12FZ)

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Different states, different taxes?
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ExedeKarmin

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Joshua,

The LNFZ hours are from 12 a.m. - 5 a.m.  Your Timezone may have been off.  I will be more than happy to go over your usage categories with you and figure out where the majority of your data is being consumed.

If you continue to see the Provisioning page, I can get you over to our Technical Department so they can get that cleared up for you..  

Please send me an email to exedelistens@viasat.com with your account and contact information.

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