Exede vs Hughesnet

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Currently I use Hughesnet and am thinking about switching to exede. Our current plan is $90 a month for 14 GB anytime bytes, which we go through rapidly and end up paying MUCH more than the initial $90 because we have to buy "tokens" (2 GB for $16) to keep our internet working. When we still have the 14 GB of "high speed data" we get a max of 500 kilobytes per second, not even 1 MB. It's slow, very slow. Normally it stays around 150 kilobytes per second, that 500 kb is on a good day. Hughesnet says you can get up to 5 mb/s.
The plan I was looking at for exede is $100 a month for 18 GB of up to 15 mb/s, it already sounds better, and even better than that it has a "liberty pass" which won't cut off our internet and make us pay if we go over, it'll just slow down to what Hughesnet currently offers when we haven't gone over the 14 gigs. It sounds WAY better. Our neighbors use exede (we live in a very rural part of upstate NY) and are able to have and use Netflix, which we can't do with Hughesnet or even attempt to since it generally takes us 10 minutes to load a 3 minute video on YouTube.
I'm not too worried with customer service at this point, so it's no big deal if customer service was a game breaker for you.
What I'm mostly interested in is the "liberty pass" truly an unlimited plan where you just slow down afterwards but don't have to pay extra, or is the slow down so severe you can't stand it (you have to understand that I'm used to 0.2 mb/s on average)?
How's the overall speed? Is it possible to game with (as in Battlefront, ARK, Destiny, ect.)?
Thanks!
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Shannon Engstrom

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  • hopeful

Posted 3 years ago

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Steve Frederick, Champion

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Shannon, I live in the central Southerntier of NY. I have the Liberty 10 Plan. When in priority, I get around 18 to 21 Mbps. When it goes into the Pass mode, I have been getting between 4.8 and 5.1 Mbps, although the week after Christmas it sometimes was down to 2 to 3 Mbps because of all the people and kids being home, and lots of new devices getting their upgrades and downloading software. That should stop on Monday, and speeds go back up to normal.

During Pass it is still very usable, I can watch Netflix and YouTube with no buffering. Game playing, I do not do that, but with Exede or Hughesnet the latency of 600 to 800 milliseconds can be a problem if you want to try to play action games, maybe someone else on here can speak for the gaming.

If I were you, I would start with the Liberty 10 plan. Yes, you will go into the Pass mode sooner, but you should be able to do anything with the 1 to 5 Mbps speeds. You can always upgrade to a higher GB plan if you feel you need it. There are users reporting on both this forum and the Wildblue/Exede worldwide forum that have gone 50 GB and more beyond their priority data with no noticeable slowdowns.

I have had Exede since April 2012 and have had no problems with the service itself, or with customer service. Good luck.
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JEP

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Shannon - The Liberty Plan is attractive.  Your speeds will depend on the degree of saturation (congestion) in the geographic area covered by your beam.  I am on the Classic Plan and here in Virginia which is heavily congested, speeds vary between 19Mbps in the mornings and 0.5Mbps during primetime when "everyone" is on at the same time.  I suspect the Liberty Pass speeds will also suffer from congestion if you live in an area that is over subscribed.
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Steve Frederick, Champion

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JEP, depending on exactly where Shannon lives in Upstate NY, Beam 314 or 315 covers the area. I am in Beam 314 and have been experiencing very good speeds, although slightly slowed last week, but seem to be back up now.

Shannon, this link is for the Exede Beam map, you can see which one you live in.

http://www.northlc.com/_images/beam_priority_map.png
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Shannon Engstrom

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Okay, thanks those replies helped out. I'll definitely be going with exede then!
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Wyatt Long

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Beware of the Liberty Pass. I got Exede a couple months ago, LP was doing just fine, but this past month I have had so many lost connections and black outs is was terrible, oh wait...IS terrible, still having them. Have to use a cellular internet connection to even post this.
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JEP

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Wyatt - Wonder where you are located?  I am seeing the same thing in Virginia in Beam 329.
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Wyatt Long

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I am in Michigan.
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JEP

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Thanks for the info.  I was hoping the falloff in Liberty Pass performance might be a localized issue.  But you are in a different beam and different gateway, etc.
May indeed be a belt tightening across the board.
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Wyatt Long

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Either way I am without internet that I'm paying for. Not happy. The last customer service representative I talked to from Exede has horrible. Basically told me since I went over my data cap, which technically there isn't, to either purchase more or wait until next cycle. Mind you I was only 7 days into the current one. Yes,I use a lot of data.
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Lisa Weaver

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Been having somewhat similar issues during the LNFZ (Late Night Free Zone), on the Classic 10 plan. Downloads will slow to a crawl, then completely stop. Internet will cut out entirely for up to 30 minutes at a time. LNFZ is suppose to be an unlimited download period, according to Exede's website. Haven't seen any updates in their literature stating that they'll interrupt or limit service due to a usage cap during LNFZ hours.

I've had Exede for almost 3 years, and I've completed the 2 year contract period - now on a month-to-month basis.  For the first 2 1/2 years, the service was very reliable and performed well. But for the past 6 or 7 months, the quality of service & dependability have declined dramatically. The service interruptions only occurred sporadically. Now it's on a nightly basis. We've had techs come out & check our entire setup, alignment, signal strength several times, and everything checks out. So it's on Exede's end. Sadly, the tier 1 & tier 2 customer service can't pin point the issue & have zero explanations. 

Fortunately, we're relocating closer to a major township soon, so we'll have access to dependable internet service. But I'd strongly warn people against signing up with Exede until Viasat 2's in orbit & they're able to provide a more dependable service.
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Bev, Champion

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In your place, I'd start with Liberty 18, see how it works out for you then, if need be, it would be more cost effective to go to Liberty 30 (which I have and like.) 30 GB of high speed priority data and, I regularly see speed ABOVE the 12Mbps advertised and, am right at 12Mbps during peak congestion times (mid afternoon to late evening/night for me.)

If I use all of my Priority data, I still see 2 to 3Mbps on average, sometimes down to 1Mbps during heavy congestion but never below that except to a couple of servers which Viasat has no control over. EA Game/Origin for example never downloads to me at over 275Kbps but that is EA/Origin, not Viasat.

This is speed test pretty well shows my off peak norm on Priority Data.