Exede Voice billing issue

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
In December 2015 I called an Exede representative to inform her we were cancelling our EXEDE Voice service, and I asked if I had to send back the box.  She said I did not have to return the box.  Our problem was the delay when you are trying to talk on the phone that has you talking over the top of the other person.                                                                                                      In April I noticed that I had continued to billed for EXEDE Voice since December.  EXEDE did not cancel the voice service when the number was transferred to AT&T like every other company offering phone service does.  EXEDE refused to return my money for the four months I had been charged but no longer had EXEDE Voice service.  They denied any record of cancellation in December, so in no uncertain terms I instructed CANCEL EXEDE VOICE. I received an e-mail from EXEDE that the service had been canceled on 04/20/16.  When I reviewed my last bill I saw EXEDE was still charging for service from 04/16/16 thru 05/16/16.  I called a representative and after delay, delay, delay he finally said I would be credited back for service from 04/20/16 thru 05/16/16.               In summary, don't get the voice service if a noticeable delay bothers you when talking on the phone.  If you cancel voice service, call and make it entirely clear you want to cancel.  EXEDE does not stop billing after your number is transferred to another company like all other providers offering a phone service.  When they notify you by e-mail that the voice service has been cancelled, don't assume that it really has been.  
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Worley Fain

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  • frustrated

Posted 2 years ago

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Bev, Champion

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I'm sorry you weren't happy with Exede Voice.

For me it has been great, very minor delay (less than a second) and, you can easily adapt to that. Beats the 80/month AT&T wants for a landline with unlimited US calling. (have to have because everything is long distance for me. I have only one number I can call that is not long distance and, that's wal mart. All friends and family have cell only and those are all out of area code numbers because there is no cell provider that gives local numbers for us.)
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Lawrence Shimer

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go buy a wal-mart money card or prepaid card of your choosing.
That way after you make it clear you have cancelled you just stop loading that card, no mus no fuss,
I do this with most Vendors that may result in problems, only major utilities get access to my bank card.