In December 2015 I called an Exede representative to inform her we were cancelling our EXEDE Voice service, and I asked if I had to send back the box. She said I did not have to return the box. Our problem was the delay when you are trying to talk on the phone that has you talking over the top of the other person. In April I noticed that I had continued to billed for EXEDE Voice since December. EXEDE did not cancel the voice service when the number was transferred to AT&T like every other company offering phone service does. EXEDE refused to return my money for the four months I had been charged but no longer had EXEDE Voice service. They denied any record of cancellation in December, so in no uncertain terms I instructed CANCEL EXEDE VOICE. I received an e-mail from EXEDE that the service had been canceled on 04/20/16. When I reviewed my last bill I saw EXEDE was still charging for service from 04/16/16 thru 05/16/16. I called a representative and after delay, delay, delay he finally said I would be credited back for service from 04/20/16 thru 05/16/16. In summary, don't get the voice service if a noticeable delay bothers you when talking on the phone. If you cancel voice service, call and make it entirely clear you want to cancel. EXEDE does not stop billing after your number is transferred to another company like all other providers offering a phone service. When they notify you by e-mail that the voice service has been cancelled, don't assume that it really has been.