exede voice not ringing in and when it does it drops the call in a few moments.

  • 1
  • Problem
  • Updated 6 months ago
  • Acknowledged
Exede Voice is not ringing in most of the time now. I've tried to call home and it doesn't ring. Sometimes at home I will get a ring or two, but most of the time it is silent. If I'm fortunate enough to have a call come through, it is dropped in a few moments. 
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Melody Mallory

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  • frustrated and in need of help

Posted 6 months ago

  • 1
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Bev, Champion

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Melody, I'm sorry you are having problems with Exede Voice. You can call customer Care at 855-463-9333 from a phone other than your Exede phone so that they can troubleshoot it with you or, you can email exedelistens@viasat.com with your account and contact information as well as a description of the problem and, they will look into it and see what needs to be done to get it working properly again.