I signed up for Exede internet & voice (coming from unlimited Frontier) & am not happy with the whole experience of their phone service at all. I live in an area that looses power often, has no cell service, & I have two little children & was told that I could hook up a battery pack to the voip box to be able to make call in an emergency & turns out I can do no such thing. I was also led to believe that I could use my own answering machine with this which I also can't do. When the phone rings & I want to screen my calls I can't pick up the phone to answer, pretty inconvenient. I'd have to check my e-mail to see if anyone called me & then call in to listen to the message. Caller I.D. doesn't pop up on the screen. The package itself was left outside at the end of my driveway. It took 4 tries & multiple phone calls to get it installed & activated correctly. When it was finally installed & activated the connection on it was terrible. I called in about the not being able to connect a battery pack to it & was then told it should still work if the power went out as it's over satellite, so I tried unplugging the box from the power & nope won't work. So, I had the service less than 1 week & had to pay $50 to cancel plus my 'month's' service of $30 even though I was lied to about it's capabilities! That fee should be waived! Not happy!