Exede Voice Latency

  • 1
  • Problem
  • Updated 2 years ago
  • Not a Problem
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I have had my Exede service, including VOiP for nearly a month. The time delay in the phone service is very disruptive. I have called tech support and was told to try  restarting my phone adpater. When that didn't help I was told to restart the modem, wireless router, and phone adapter. There still has been no improvement. Has anyone found any fix to this, or is it just a hidden downside to the servvice that you have to live with?
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Gary Osheyack

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Posted 5 years ago

  • 1
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Expect a half second delay. It is annoying but that's just how long it takes to transmit to the satellite and back. You might try saying "Over" when you finish your sentence. All kidding aside just tell who you are talking to to expect a delay. That works for me anyway.
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Gary Osheyack

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So this is an expected aspect of the service that Exede fails to tell curtomers about in advance?
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Alex Mh

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Yes, they fail to tell this. What's more, they tell in FAQ:
 "our customers report that experience is the same as with mobile phone or even  better".
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Nicholas Wilson

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The delay is due to inherent satellite latency.  It goes with the territory of using VOIP over a satellite link.  I've had Exede Voice for several months. I find that when I answer the phone with a quick hello, the caller often doesn't hear it. It helps to wait a couple of seconds after picking up before saying hello, or sometimes I repeat and say hello more than once.  Much more annoying though is that when the listening party tries to break in while the other party is talking, the delay is confusing, and makes me think the connection is working in simplex, one direction at a  time, rather than duplex, with both directions simultaneous.  Anyone using a speaker phone is using simplex mode, which automatically switches from receive to transmit when there is a loud enough sound hitting the microphone.
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Exede Amber

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Hello Gary, some times there is a delay depending on the latency which can also be affected by your speeds. I would be happy to look into this for you please send your account information to exedelistens@viasat.com.
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Matt B, Viasat Employee

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Well, this is a two year old thread.  Locking it.

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