Exede Voice Latency

  • 1
  • Problem
  • Updated 5 months ago
  • Not a Problem
I have had my Exede service, including VOiP for nearly a month. The time delay in the phone service is very disruptive. I have called tech support and was told to try  restarting my phone adpater. When that didn't help I was told to restart the modem, wireless router, and phone adapter. There still has been no improvement. Has anyone found any fix to this, or is it just a hidden downside to the servvice that you have to live with?
Photo of Gary Osheyack

Gary Osheyack

  • 6 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 1
Photo of Bsweep

Bsweep

  • 102 Posts
  • 36 Reply Likes
Expect a half second delay. It is annoying but that's just how long it takes to transmit to the satellite and back. You might try saying "Over" when you finish your sentence. All kidding aside just tell who you are talking to to expect a delay. That works for me anyway.
Photo of Gary Osheyack

Gary Osheyack

  • 6 Posts
  • 0 Reply Likes
So this is an expected aspect of the service that Exede fails to tell curtomers about in advance?
Photo of Alex Mh

Alex Mh

  • 9 Posts
  • 1 Reply Like
Yes, they fail to tell this. What's more, they tell in FAQ:
 "our customers report that experience is the same as with mobile phone or even  better".
(Edited)
Photo of Nicholas Wilson

Nicholas Wilson

  • 81 Posts
  • 45 Reply Likes
The delay is due to inherent satellite latency.  It goes with the territory of using VOIP over a satellite link.  I've had Exede Voice for several months. I find that when I answer the phone with a quick hello, the caller often doesn't hear it. It helps to wait a couple of seconds after picking up before saying hello, or sometimes I repeat and say hello more than once.  Much more annoying though is that when the listening party tries to break in while the other party is talking, the delay is confusing, and makes me think the connection is working in simplex, one direction at a  time, rather than duplex, with both directions simultaneous.  Anyone using a speaker phone is using simplex mode, which automatically switches from receive to transmit when there is a loud enough sound hitting the microphone.
Photo of Exede Amber

Exede Amber, Employee

  • 135 Posts
  • 23 Reply Likes
Hello Gary, some times there is a delay depending on the latency which can also be affected by your speeds. I would be happy to look into this for you please send your account information to exedelistens@viasat.com.
Photo of Matt B

Matt B, Viasat Employee

  • 701 Posts
  • 324 Reply Likes
Well, this is a two year old thread.  Locking it.

This conversation is no longer open for comments or replies.