Exede Voice

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
Just received Exede voice. I went from Verizon land line to this. Bad mistake. Everything is delayed when talking and cuts out. I have the internet that works great. When I ordered this I was not informed about the voice. We have a business and this is  unacceptable phone service. I have called several times. Told I was locked into a 6 month contract with voice. Was not informed of this when I ordered this service. I had to go back to Verizon. I am waiting for them to transfer back to them. Now I have to pay a fee of $60.00. So everyone beware of the Exede Voice it SUCKS! Think twice before changing you phone service to them.
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Sylvia Duquette

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Posted 4 years ago

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Bsweep

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It really is difficult to talk with a half second delay. I have a friend that says "over" when he finishes a sentence to keep from talking over each other. I'm really up in the air whether I keep it or not - probably not. I have a couple of months left on my contract. Trying to use it for a business phone could be a real problem. If you explain that to them maybe they would be kind enough to let you out of the contract. 
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Steve Frederick, Champion

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I have had Exede Voice for a year and a half now, and have no problems with the voice breakups or delays in the conversations. The only delay I have is that one must wait about a half second after answering before the call can go through. The voice quality is far better than that which I had with my Verizon land line, that was often loaded with static, even worse after a rainstorm. I guess not everyone likes the Exede Voice.
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John Noybn

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when one person has perfect service on a service where pretty much everyone else has multiple complaints and problems... i begin to wonder if that one person is either very very lucky... or in the pay of the company he is bragging on...Ill assume Steve is very very lucky.
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LorrieL, Champion

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I wouldn't be at all surprised if the quality of exede voice service varies from location to location, just the way download and upload speeds vary a whole lot from place to place....someone recently did a very nice job of explaining what "jitter" is and how much that factor can affect VOIP service....and jitter is definitely a variable factor.....so Steve doesn't have to be either a sneaky exede "plant" or very lucky person, it might have to do with where he lives as opposed to where I live.  
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John Noybn

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he must live in satellite mecca, cause on every subject i see praise heh. Again, lucky him :) On another note... where did you get my dog?
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James E Besser

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I have voice I get a call I can hear them but they can't hear me whats up with that
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Christine Conrad, Champion

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You need to call Exede Voice customer service, they can help get that fixed.
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ExedeEmerald

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Hi Sylvia I do apologize that the voice service did not work out for you. I would be happy to take a look at your account and see what I can do for you. Please send an email at exedelistens@viasat.com with your account information. Look forward to speaking with your further! 
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Linda McAskill

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so far Exede is quick to want payment, and still can not activate the Voice portion.
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Knight Rider

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Send Exedelistens@viasat.com an email with your account and contact info and they will get back to you and get you fixed
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Exede Lindsey

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Hello Linda, this not the experience we want you to have. We always strive to provide better service to meet the needs of our customers. I understand how important the use of your phone is. Please send us an email with your account and contact information. Thank you.