Question re. extra gigs

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I have defended you on lot of things here, but this is just wrong. I was given 30 gigs and I did the wise thing (I thought), rationing it out and saved the last 5 gigs for a data emergency or when I really needed more data. Now you snatch it back with no warning.

Let my give you a little example --

Dad "Here son, here's $30 for your birthday."

Son "Gee, thanks dad! I'll spend part of it, but I'll save some for an emergency, too."

Dad "That's fine. Just use it as you need it."

While later, dad walks into the sons room and takes the last $5 out the sons piggy bank.

Son "Dad, why did you do that????"

Dad "You didn't spend it fast enough."

Son "But dad, brother Jimmy spent all his money fast on cokes and candy. He got to spend his whole $30. I only got $25. That's not fair. You didn't tell me I had just a certain time to spend it or I would lose it!"

Dad "Tough! Jimmy did the smart thing."
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david, Champion

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Posted 3 years ago

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TheCatWillStrike

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I know it's meant to be serious. But lol. You gave a good example of what they did to people.
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david, Champion

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It wasn't all that serious. First world problems and all that. If this is the worst problem I have this month, it'll be a good month. I was just testy at the time. :-)
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Evil Duck

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The Great Gig Giveaway, was never meant to be a 30 gig bank, and then drawn on as needed. If they gave you 5 gigs when you asked, it would go back to 0 (zero) at your fresh billing date. No carry over. Gone....

It was a KISS. Not, lets get in bed and make baby's, plan our future together. 

A temp offering as long as they last. The coupons have expired, the sale is over!

There will be more, later, some time, later. Call back, later...
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Steve Frederick, Champion

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When The Great Gig Giveaway was introduced in late July 2014, it was supposed to be good for only 6 months. ViaSat actually let that six month period to almost 9 months. It was there for the taking, for those eligible. It was not put in your account for use anytime you wanted it. Special promotions usually don't last forever. It is like vacation time at work, "Use it or lose it"
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Exede Beau

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David, Steve is correct in explaining how the promotion was setup, but I would still be happy to honor your last 5 gigs. Just send me an email at exedelistens@viasat.com referencing this post and your account information when you're ready to use those 5GBs.
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Bill West

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I never got any 'Promotional Gigs'. Just wondering...
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A. Everett Neuman

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Hi Bill,
I didn't either. Was not eligible. But if you had requested them, they would have given you some. But you did need to ask as I remember reading the initial announcement from Exede.

It wasn't a Wrong thing. It was good business.

Congress is a Wrong thing. But who writes them???

Hope it helps.
Everett
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Bill West

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I was NEVER a recipient of ANY anouncement from Exede EVER about any promotions. Guess I'm not on their 'A-list'.  Have never gotten anything free from them.  If they take me for granted, it just might come back and bite 'em one of these days.  Been getting some pretty great offers from a couple of other sources that are near start up in my area so that Exede or dial-up won't be the only store in town.  I have a very long memory...
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Steve Frederick, Champion

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Bill, the announcement was not sent to us via email, but was right here in this Community as well as in the WildBue/Exede World forum. These forums contain such information, as well as a vehicle that allows people to present their problems or compliments to all users who visit.
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Bill West

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Will start keeping tabs on here form now own.  Thanks Steve...
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david, Champion

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Since I started this rant, I owe Exede the finish. They gave me my last 5 gigs and were very nice about it.
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Exede Beau

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Glad we were able to get things worked out for you, David. Our intention is never to mislead people so we're happy to honor it. Thanks for working with us!
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Knight Rider

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That's great to hear David... The three Employees they have on here now seam to be really working had and doing a good job and keeping the peace and making things right!!! Keep up the hard work Exede Beau, Lindsey and Diana!!
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Exede Beau

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Thanks for the kind words! We're getting up to speed, and you guys are a huge help.

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