Unhappy with data usage

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  • Problem
  • Updated 3 years ago
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  • (Edited)
Excede sucks. I get two days of internet "fast" so they call it and 28 days of ;iberty pass which is actually faster than "fast". I have unpluged my router from the modom for a day and still used 4 gigs of data. What a rip off. Why does the government let this go on?? notice that there is no speed test available on their web site. Wonder why???
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David Childress

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  • like i'm getting ripped off royaly

Posted 4 years ago

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Diana, Viasat Employee

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Hi David, I'm sorry you are frustrated with Exede Service.  We'd love to work with you and figure out what is causing your slow speed. In order to the that, please send us an email with your account and contact information.
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david bull

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Mr. Childress: Do you have Internet/WiFi access on any of your TVs? It's possible that with your modem and WiFi still connected and even if your TV seems to be "off". the TV could still be using data. Also, if you haven't turned the TVs mike off, it's possible for someone to snoop on your ambient audio!!!
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I see you are posting this to a lot of the posts on here.  You might want to be fully honest with people about your "unlimited" internet.  But you also probably don't know this.  Hotspot will only give you 10 gigs before they start shutting you down.  In fact, in another recent post the cell phone companies were terminating customers who use excessive data on the so called "unlimited" plans.  But I know you will not believe this, because I'm sure you never read your contract or the fine print.  These "unlimited" date plans are starting to crash and burn. 

"Again, all wireless carriers in the US have similar policies, and they all use similarly vague and confusing language to describe those policies. In the end, here’s what you need to know: If you’re on an unlimited data plan, your 4G LTE data speeds may be intentionally slowed — throttled — if your usage in a single billing period surpasses:
  • 22GB on Verizon
  • 22GB on AT&T
  • 28GB on T-Mobile
  • 23GB on Sprint

"So that’s the first big limitation of these new “unlimited” plans. The next pertains to tethering, or using your smartphone as a mobile hotspot and linking other devices to your phone’s cellular data connection. The rules are much more clear in this area — once you use a certain amount of mobile hotspot data, your tethered data speed will be throttled continuously for the remainder of your billing period. Verizon, T-Mobile and Sprint each give you 10GB of full-speed mobile hotspot data per billing period. After that, Verizon and T-Mobile will throttle your mobile hotspot data to 3G speeds, while Sprint will throttle you to 2G speeds."
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Matt B, Viasat Employee

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This is an almost year old thread.  Locking it.

This conversation is no longer open for comments or replies.