Exede speeds

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  • Praise
  • Updated 1 year ago
I've been reading these forums for awhile, and they can give the impression that Exede is abysmally slow, has phantom data usage, etc.  I wanted to share my impression of Exede after having the service for a year at a cabin that has no other broadband options.

When I first signed up for the service, I had an 8 gigabyte plan.  Several months ago, a 50 gigabyte plan popped up which I switched to, and just a few days ago, Exede began offering the Freedom plan (150 gigabytes) in my area, which I snagged.  Going from 8 to 150 while the price stayed roughly the same in one year is nice; I don't have to pay as much attention to my data usage as I used to.

I think the experience people have with Exede depends primarily on how congested their beam is.  I must be lucky to be on a less crowded beam (north central MD).  I used Speedtest to take some speed snapshots over the past couple days and am showing a screenshot.  I have the original modem, so Exede only promises speeds "up to" 12 Mbps.  Most of the tests I did at different times of the day the past couple days were above 12 -- reaching as high as 18.29 in one case.  I cannot complain with that at all.  I have seen slow speeds occasionally, and a good thunderstorm will cut into the service, but I've only seen a few cases when it was so slow I couldn't do much.  Every now and then, I get slow speeds and some packet loss, although that seems to be rare.

I have a ton of devices connected to the Internet here: lots of smart home devices, such as a Netatmo weather station, Philips Hue lights, a SmartThings hub, multiple Amazon Echos, a Nest thermostat, etc.  I have an iPhone, iPad, MacBook Pro, Mac Mini, and XBox One.  I have network cameras that I can remotely view when I'm away from the cabin.  And I have an Ooma VOIP phone that works through Exede.  Other than a slight delay due to satellite latency, it's worked quite well and I may cancel my landline soon.  Even with all these devices, I've never had an issue with data usage and I've never seen a mismatch between what Exede reports I've used and what I know I've used.

These are my experiences.  I know some customers have had different experiences.  It would be incredibly frustrating to experience consistently slow speeds, so I don't mean to minimize the problems others have had.  But in a forum like this, you generally only hear from people who are having issues -- not the customers that are satisfied with the service.  I'm fortunate to have the Freedom Plan now; 8 GB per month was better than nothing but required a lot of data "belt tightening."  I can honestly say Exede has exceeded my expectations, and I'm looking forward to the new satellite coming on-line.  I hope that will help more customers have an experience like mine.


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Mathew Smith

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Posted 1 year ago

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Bev, Champion

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Thank you for sharing your experience Matthew.

My experience has been similar over the years. I started on WildBlue service back in 2004, upgraded to Exede when it became available in my area and, have changed plans several times. Liberty 50 is the best plan offered in my area so, that's what I have. If freedom ever becomes available, I will switch to that.

Of course there are times when speeds are a bit slower than the MAXIMUM, but, I see speeds above the advertised maximum frequently too. I have the Boost 25 and, I am impressed. Several times I have seen download speeds in excess of 40 Mbps, regularly at or near 25 Mbps download with upload being close to 5 Mbps most of the time.

Of course not all actual file transfers are that fast, even when speed tests show phenomenal speeds for me but, those also depend on the destination server and, all of the hops in between - things Viasat cannot control.
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Rae Yearnd

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The important part of MS's post to me was his understanding of the limits as well as the enjoyment of the capabilities of the Exede service.  Eyes wide open and being informed is a good place to be. 
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Dan White

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I have the Freedom 25/150 plan and my experience with Exede pretty much mirrors yours.  I do have the 25 boost modem/router but my speeds closely matches yours so I doubt it is worth the extra cost.  Over all I have been quite pleased to have Exede for my ISP.
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Diana, Viasat Employee

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Hi Matthew,  Thank you so much for sharing your experience with Exede Internet.  It is so nice the see and read about our customers who are having positive results!!  Again thank you for sharing.
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Greg Ritz

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I am happy you all have had such experiences. I agree that your speed seems to be dependent upon your beam congestion. Obviously there are way more customers with similar experience since they have 600,000 customers (not sure where I saw that). The thing that is so disturbing and deceptive is that there are dozens of customers who have been told the same thing as you but end up with unworkable solutions (slow speeds during peak times) and no path of recourse. There are no guarantee of speeds yet no trial plan, no way out other than losing $745. I paid $300 up front for lifetime lease, $100 first month and then $15/month for 23 months to get out. They knew up front that the beam was overloaded. Why did they sell me the 150G Freedom plan? Because I would not have looked at the other plans.  If they were an honest company, they would at least wave my remaining cancellation fee. I am trying to be fair with them. I will eat the $300 install to cover their expenses for install, but not the cancellation fee. After much complaining, my speeds have improved???? Did they just bump up my priority for a while to get me off their backs or was I just experience a bad period that will not return. Hard to tell with only 3 weeks of experience. But I can't take the chance of dropping my DSL (3Mbs) when Exede only provides 1-2 in the evenings. I can't afford both. Not sure what to do. I am contacting the local TV news team and the local BBB so people in our beam know the truth. I can't get my money back but I can keep others from being ripped off. Verizon/ATT gives a free trial period. Broadband Q provides a free trial. Exede does not. Why? They deliver 10% of advertised speeds and think that is acceptable? What do you think if you were in my shoes? I wish I was in yours.
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Greg Ritz

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I am happy you all have had such experiences. I agree that your speed seems to be dependent upon your beam congestion. Obviously there are way more customers with similar experience since they have 600,000 customers (not sure where I saw that). The thing that is so disturbing and deceptive is that there are dozens of customers who have been told the same thing as you but end up with unworkable solutions (slow speeds during peak times) and no path of recourse. There are no guarantee of speeds yet no trial plan, no way out other than losing $745. I paid $300 up front for lifetime lease, $100 first month and then $15/month for 23 months to get out. They knew up front that the beam was overloaded. Why did they sell me the 150G Freedom plan? Because I would not have looked at the other plans.  If they were an honest company, they would at least wave my remaining cancellation fee. I am trying to be fair with them. I will eat the $300 install to cover their expenses for install, but not the cancellation fee. After much complaining, my speeds have improved???? Did they just bump up my priority for a while to get me off their backs or was I just experience a bad period that will not return. Hard to tell with only 3 weeks of experience. But I can't take the chance of dropping my DSL (3Mbs) when Exede only provides 1-2 in the evenings. I can't afford both. Not sure what to do. I am contacting the local TV news team and the local BBB so people in our beam know the truth. I can't get my money back but I can keep others from being ripped off. Verizon/ATT gives a free trial period. Broadband Q provides a free trial. Exede does not. Why? They deliver 10% of advertised speeds and think that is acceptable? What do you think if you were in my shoes? I wish I was in yours.
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Greg Ritz

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Bev: Thanks for the info. Hopefully my low speed issue has been fixed. We will wait and see. I don't believe Brad actually worked on the technical side as he was not seeing the same problem I was and suggested I call tech when I am having the problem. But haven;t had it sense. (A few days now).

So what is a "Champion"? What is your role in the company?
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Bev, Champion

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Champions are customers, we pay for Exede Internet service the same as you. We voluntarily help when we can here in the forums. We are not employed or compensated by Viasat - we just like helping and, learning all we can about the service we have.

Earlier this month, Viasat was kind enough to invite many of us to their offices in Denver. Mostly they wanted our feedback as customers on areas they could improve be that improve the internet service we have or, improve support and customer communications. 

We didn't hold back, we told them where we saw a need for improvement and, some of our suggestions are already in the works. More will come into play as Viasat 2 comes online.

Viasat did give us a tour of the facilities and, a lot of insight into how Exede service works and, disused with us how we could be better helpers here. It was really informative and educational as well as fun.

Viasat does listens, or at least they are trying to listen to customers better and, I hope that we Champions can continue being here, hearing you and, being heard by Viasat, that's a big step in the right direction for Viasat and, a big step in helping us help customers here better too.
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Rae Yearnd

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As a former installer, and self installing dealer who has been around Communications and in particular Satellite based Internet and voIP since before it was invented,  I can say that ViaSat 1  was nothing short of revolutionary and still is,  back in the bad old days Sat internet was faster by far than dial up, if you remember that.  But could never hope to compete with a direct copper connection  either to the phone or cable company.
In the years since much has changed,, most notably the internet's demand for bandwidth and people's need to stay connected, not just for business or email and news,, but for their entertainment and social connections as well. 
No excuse here but ViaSat 2  is a late baby,, two years late for ViaSat's own business plan.  That kind of thing happens in business especially when your Technology is stolen from you and you have to go to court to defend yourself,, and endure the costs of starting over  from scratch on your original  project.
I look forward to the new bird,  and hope that ViaSat is able to continue on its real mission of True Groundbreaking Technology and great customer service.
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VeteranSatUser, Champion

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If you are saying Viasat-2 is late, what would call Hughesnet's latest bird? It launched less than a year ago with the same old stolen technology from Viasat-1. That is vintage 2011 tech. Even if Viasat-2 Is a little delayed, it will be vastly superior to what the competition delivers today.
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Bev, Champion

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Rae, I suspect that you will not be disappointed with Viasat 2 - it is a pretty impressive bird and, just wait for Viasat 3. :)
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John Blount

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This is on a Sunday afternoon on Liberty pass (my priority data is gone) so I am pretty happy with my speeds. 4.72 down  and 0.85 up