Pleased with Exede protection plan

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  • Praise
  • Updated 2 years ago
  • (Edited)
I recently was having problems with my internet coming and going. I placed a call to Exede and was told that my satellite needed realigning. They sent a technician by the name of Cary out and I was very pleased with his handling of my problem. He determined that trees had grown and were blocking my signal. This was on a Friday and he advised me that if I contacted Exede and signed up for the protection plan that it would cover moving my dish. I did as suggested and the person I spoke with, Kirk, was also very helpful and got me signed up with no problem. On Monday Cary was back and got my dish moved to a more suitable location and I'm no longer experiencing the outages. I was very pleased with the entire transaction.
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Joan Bartlett

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Posted 2 years ago

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Bev, Champion

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I'm glad you got it fixed. I have tree problems too but, there is no better place to move my dish so, I have to keep those trees trimmed and, two of them are not on my property, but on railroad land. I had to get permission to trim those two as needed.

Easy Care is a great option to have, you can get a call out when you need it, even if funds are tight that week or month.
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david, Champion

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I had tree that had to meet Mr. Chainsaw when I had Exede put in. :-)
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Markgc, Champion

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I have a pecan tree that I keep trimmed down a bit as I think it is in the line of sight to the satellite.
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Exede Lindsey

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Hi Joan, 

We are truly happy to hear that you were able to take advantage of our Easy Care and benefit by getting your dish moved to get you back online quickly. If you ever need anything, just send us an email and we will be there to help. Have a great day!