Trouble with payment, service

  • 3
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
Everytime Exede screws up an automatic payment, then cuts our service, and I have to get on the phone to make a payment, they cause me to look for better service.   Today I looked for, then called for an address so I could set up an automatic payment with my bank that Exede couldn't screw up.  Nope.  Can't do that.   So, I did the next best thing.  Paid four months in advance.   But still, what after that four months.  And it just pisses me off when I get to my home office and spend 2 hours getting back online because the folks at Exede have failed to take the payment.  
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John Michael Kinsey

  • 1 Post
  • 0 Reply Likes
  • frustrated!

Posted 3 years ago

  • 3
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Steve Frederick, Champion

  • 2470 Posts
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I have been a Wildblue, then an Exede subscriber since April 2008. I have never had any problems with my automatic payments, using a valid credit card that is on file with ViaSat.
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Exede Amber, Employee

  • 135 Posts
  • 23 Reply Likes
Hello John, I would be happy to look into your billing for you and see what is going on. Please send your account information to
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  • 3 Posts
  • 2 Reply Likes
Yeah they done me the same way i am dropping them after this month and i am get some other internet they won't do me that way no more .....
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Exede Beau

  • 380 Posts
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Hi Kathy, I'm sorry to hear that you're having trouble and we'd certainly hate to lose you as a customer. If you're still having problems with your payment method, I would love to have the opportunity to help out. Please send an email to with your account information.
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Patt Thielman

  • 1 Post
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I guess I have just been wasting my time trying to make a payment.
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Russell Deihs

  • 9 Posts
  • 0 Reply Likes
had the same issue I have directv and they informed me that I could now get u verse instead of exede with unlimited data and land line at half the price I was paying. so....we switched much better service very happy
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Diana, Viasat Employee

  • 2084 Posts
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Patt, I apologize if you have having problems trying to pay your bill. We can certainly help you make your payment. We are here to help. Please send your account and contact information to