Exede questions and need of explaining.

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Hi, my name is Jeromy, a current HughesNet customer and I've been looking into this for my parents, which they are not the most technical of people. I am not in dept but I get the basics of things for a satellite connection so bare with me on these questions. 

So, we are nearly a year into hughesNet, and we used the internet plan 50GB a month for, I think 80$ for what my mom talked about. We are not a good in dept wealth of a family and recently had horrid weather pass by giving us trouble. I don't know what kinds of plans are good for us so, I was going to ask for a recommendation, that also can lead to me recommending this for my parents, so here it goes.

We are a family of 4, I like to play games a lot, mainly on one game called Guild Wars 2, which I'm perfectly used to and accustomed to the usual 700-1,000 ping I get in the game on a day-by-day basis, but every month we'd be close to using up all of our 50GB of usage because my mom has my older sister come over with her children, which they heavily watch youtube videos and it kills the internet usage. So, I was wondering what would be the best plan to get IF I can convince my family to convert to Exede, because the DirectTV guy that repaired our dish said he'd recommend it, but when I looked at liberty plans and such, it seemed excessively expensive, but I don't know about any other plans that may be available and open to explanations if they do have. I usually game almost all day on guild wars 2 with a combination of skype and TeamSpeak 3 to talk to my online friends. I'm hoping people can explain fully what would be the best for us and how it will work. Thanks for reading!
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Jeromy

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Posted 2 years ago

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Bev, Champion

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If you are using more than 30 GB per month, Exede probably isn't for you. Slowed speeds, after you use all of your data allotment can be so slow as to make some pages time out and not load at all and, make it impossible to watch videos.

I too game online with Exede (Rift Game) but I do not stream audio or video and, I do not use voice chat at all. There are only two of us and, we use close to 30 GB per month without streaming except perhaps 30 mins a month of how to videos for hobbies we participate in.

We do keep our operating systems and anti virus as well as hardware drivers up to date so that uses some of out data.

At needing 50 GB per month, I'd hold off on Exede until they get another satellite up and can offer larger data allowances but, it is a good service as satellite internet goes. I've had it over ten years and, I'm content with it.
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Jeromy

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so, does exede offer any larger kindof data plans though? Or the liberty plans are all they have for the current moment till they launch another satalite?
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Old Labs

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They do, however, they're few and far between dependent on your (and your parent's) location. Go to http://www.exede.com/, enter your (and parent's) ZIPCodes.

What you see is what you get at that moment.
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Steve Frederick, Champion

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Jeromy, to find out what packages are available for your area, go to exede.com and put your zip code in the box, hit enter, and the available packages will be displayed. Offerings do vary by geographical area, and depends on the load to the beams serving that area.
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Old Labs

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Or if independently wealthy, look into the Exede business plans:

http://www.exede.com/business-plans/
(Edited)
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Josh

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satellite internet is definitely not for you if you have ANY other choice in your area look for cable,dsl,fiber,ect, at this point in my opinion since exede does not offer late nite free zone anymore is to (hate to say this) but not sure if hughes still has the 50 gig late nite to early morning zone would be to keep that as the guy above said until exede gets the  new satellite (if that ever happens). exede has good speed but hughes has the data. so kinda like asking should I go to raccon city or silent hill lol
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Brad, Viasat Employee

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Oh it's still happening! We're targeting end of year. We had a minor hiccup when SpaceX had some setbacks with their Falcon Heavy rockets so we're using another company for ViaSat 2 now and we're targeting a End of Year Launch for it (we'll use Space X for part of our ViaSat 3 launch).  

also your post is making me have an urge to play some old Resident Evil after work! 
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bill nord

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My advice---Stay away,  Far, Far away.  Don't get tied up with a 2 year contract in which you may or(most likely) not get the service they advertise.  Most beams are overloaded due to Exede overselling their service. And, your use of the internet would surely put you over the limit.
Of course, the choice is yours.
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JEP

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If your typical usage is 50 GB/month it would be tough sledding with an Exede Liberty Plan.  Up until last month, you might have been able to get away using the Liberty 30 plan.  I was doing about 30 GB/month on the Liberty 18, but the recent upgrade to their Liberty Pass throttling appears to have shut down the evening hours for that kind of over run.  Still OK in the morning and early afternoon on Liberty Pass.
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Roger Wernsing

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Bev and Josh have given you a good opinion of the Exede vs Hughesnet experience.  Bill is  way to negative, It definitely depends on where you live in the country also, some areas have unlimited data, some have no hard cap limits, but do slow down, and some have hard data caps,  it will depend on you checking out what is available in your area.  The experience because of the satellite capacity does effect the internet some, but Hughesnet has the same exact issue with their capacity, which you probably experience now at certain times of the day.  
Exede however is by far the best internet experience with speed, service and plans, (except for the gaming and heavy data usuage, which is bad with all satellite service)  The 2 year contract means nothing if satellite service is your future.  This time next year you will have a tremendous opportunity with the new Exede Satellite being launched December/January time frame, which some experts say will put all the others, including Hughesnet, out of business.  Here is a very good link to read about the exciting things happening with EXEDE.
http://spacenews.com/viasat-details-1-4-billion-global-ka-band-satellite-broadband-strategy-to-oust-...

The bad news is that Satellite will never be a great internet for the gaming folks, but data and speed will definitely be addressed in the near future...
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SonyaA

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Hughes is putting a new satellite up also its just a race to see who gets it up in space first
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keeslar

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If you are into gaming, Exceed isn't for you! They have a chart I saw not long ago that says just that as well Netflix and u tube uses all the data way to fast! Actually 50 GB for $80. Is.way better than my son got w Exede he was very disappointed for the misleading info received from the sales person about gaming. He is able to game but not long and all the data is gone!
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SonyaA

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You can save a bunch of data usage by setting Netflix to view at SD compression but still would be tough on your usage
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Brad, Viasat Employee

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Hello Jeromy,

Going to have to agree with some of the answers on here regarding usage and if this is right for you or not. Like Roger said above satellite internet will always be hit and miss with gaming. This is because the ping rate to our satellite and back vs a ping to a core node with cable/DSL. Some games it won't be an issue but if it's a combat or live action game, you may have some frustration.

On the other issue, I don't believe we have much in the way of 50GB right now for priority data. You do get Liberty pass but peak hours you'll see a slow down of speeds but outside of that you can see 1-5mbps until everything resets. You can always purchase additional priority data. We are launching a new satellite at the end of the year and that will help us in the way of data and speed. But for now you're going to have to compare apples to apples to decide which one works best for your needs for now.
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Matt F, Viasat Official Rep

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Hi Jeromy,

Here's a video of one of our customers playing Guild Wars 2 on Exede. Your experience may be quite different depending on where you live, but MakoRuu is a good source if you want to know about the good (and bad) parts of gaming on satellite internet.

(Disclaimer: He is not an Exede employee, and his videos may include language Exede does not endorse.) 


https://www.youtube.com/watch?v=NjFXNVy9qiI 
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Danielle Brennan

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I have been a Hughesnet subscriber for about 4 years now, and because of the problems with speed recently, and the difficulty I have been having getting any help from Customer Service, which is difficult for me, just trying to understand what they are saying.  I have been thinking about moving over to Exede. I am looking for comments from current Exede users. I live in central Ohio. There are no cable or fiber internet providers that service where I live, and cell service is kind of spotty. Any thoughts on Exede would be appreciated.
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Bev, Champion

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I don't know that you will ahve any better luck with Exede if you have problems understanding what support tells you if it's about congestion, power cycling in the right order, data policies, latency, ping, etc... that's all common stuff if you have satellite internet service.

Exede.com will let you see what plans Exede has in your area, if one of them is better than what you have, I would say get Exede. If not then stay with Hughes.
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Danielle Brennan

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The  biggest problem I have with the customer service reps at Hughesnet are that Engish is not their primary language. I have a difficult time understanding their Indian/English gibberish. I have heard that the Exede Customer Service is staffed here in the USA, at least from what my neighbors have said. I am familiar with the limitations of satellite internet, data caps, latency, ping, etc,

Bev, thanks for your quick response.
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Bev, Champion

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Well, if that's the trouble then, yes you will be happier speaking with Exede representatives. I have spoken to two or three with LIGHT accents over the ten plus years I've been a customer but, all of them speak clear, fluent English.

Exede.com will show you what plans you can choose from and, if there is an install special in your area. If you have further questions, email the staff at exedelistens@viasat.com. That takes 24 hours or so to get a reply but, most of the ones that answer are the same ones that frequent this forum - good people to talk to.

I've been happy with Exede, sure I could use more data each month but, that's coming next year, when the new satellite is operational so, I'll wait for that. 10+ years and never a major problem.
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Danielle Brennan

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Thank you so much Bev.  I will be looking into Exede to gather some more information, and plan on reading up on the data policies and the other legal thingies. You have a great weekend.
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SonyaA

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what plan do you have on Hughes is it the older slower plans or newer speed plans and what usage do you get. This is the main thing to research with satellite I think and yes since Viasat has taken over customer service is great with Exede I like that you can contact them here or on facebook or by phone. I use here or facebook most times that way you dont have to take much time away from your daily duties and its just very handy LOL
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Danielle Brennan

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SonyaA, I have the Pro Plus Plan, 10Mbps download speed, 15 GB per month with the 50 GB early morning bonus bytes, but I don't use those early morning bytes because I need my sleep. Download speeds are OK during  the day, but I am away at work during the weekdays, but in the evenings, when I use the internet the most, speeds are sometimes as low as 1 Mbps or even lower at times. We don't use the internet for watching movies or tv programs, so far the data limits haven't caused us any problems. I like the idea that Exede has several ways to get help from Customer Service, especially being able to contact them on line.

I am looking at the 18 GB Liberty Plan from Exede as a good option for me.

Thanks for your reply, enjoy your weekend.
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SonyaA

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only times my speeds are that slow on Exede is when I have gone over my usage
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Christine Conrad, Champion

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Danielle, we have had Exede for over 4 years now, and it has worked just great for us. We have had the Liberty 10 Plan since it became available last fall, and love it. We had the Classic 10GB plan before that. I think that you will be making a wise switch by getting Exede.
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Jill

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Hi Danielle, my partner and I have been with Exede for over 2 years now, and we love it. No problems with our internet now that we got off Hughesnet. Switching to Exede was the best thing we did as far as getting reliable internet. Living in the country leaves a person with very limited choices for things like the internet.
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Deathgod, Champion

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Jeremy;

I have been with Wildblue/Exede for about 7-8 years now and am a HEAVY gamer. I play on a 10 Gig a month plan and take HEAVY advantage of the Free Data zone. To see how a lot of games play on Exede you can look at some of my game intros: https://www.youtube.com/channel/UCE0HpoHwyC1hALngkMKYhBA?feature=watch . I even think Guild Wars 2 is one of the ones I posted. I have on average a latency of 575-700 on most days. I even raid Mythic in World of Warcraft (casually- but the point is you can easily do it on Exede).

With 4 people gobbling up the data though could be rough (especially Netflix/movies as a movie is around 4-5gigs to watch just one). Unless you can get them to watch movies during the free zone you might run over on your data limit. Not sure if any of this is helpful, just thought I would give what insight I could.

(Edited)

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