Data discrepancy

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  • Updated 3 years ago
  • (Edited)
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I log my account activity so that I know EXACTLY how much data I use, but recently Exede register more data usage than I had used. Exede has not responded with the numbers I requested so that we could isolate exactly when the overage happened. Instead, I have only received lame standard-response type emails without addressing any of my questions.

Either some hacker is out there stealing data (and Exede is oblivious to it), or Exede is purposefully overcharging data to increase profits. Either way, they are not forthcoming with the data requested to justify their totals.

This is the opposite of good service.
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Jim W

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Posted 3 years ago

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Jack Prindle

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Been experiencing this since January. Still no solution from Exede. Frustrating!
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Dave Eicher

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Hard to pin down. Facebook auto videos suck it up, radar animation, downloads from programs on your phone and computer. You can call them direct and have them check your usage. You can even tell you the period of time it was at its greatest.
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JEP

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Jim W - Wonder how you are logging your account activity?
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Jim W

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All traffic goes through my access point (Linksys WRT54G). I am running Tomato firmware which allows logging of all traffic.
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Rusriverman

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Are you using any type of NET Monitoring software via SNMP through your router?  I am always going over for the last several months an I'm trying to isolate if it's correct or if it's something automatically updating on one of my devices.
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Jim W

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I just have the AP log totals (up and down are listed separately) to NVRAM for each day. I use the web interface to look at the log. Every few days I compare what Exede things I've used with what I've logged. Most of the time they agree good enough, but recently they were 1.8 GB over what I had logged over a 4 day period.
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Bob

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Check their website to see if they offer the liberty plan in your area. I used to monitor data usage, its a waste of time trying to keep up with stuff like that. When they finally offered the liberty plans it solves all that with regular speeds 24/7.  I only pay $20 more a month for the basic Liberty plan. 
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Jim W

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I've been considering the Liberty plan. I have one of the older basic plans that is no longer available; 25GB+free midnight-5AM. I like the free midnight to 5AM part.

Liberty plans do not have any free time, otherwise I would definitely switch.

Once I switch out of our old plan, I can't get it back. So I want to be certain that switching is the right thing for us.

I like the 12Mbps speed. How is the Liberty plan once you hit the limits and get switched to 1-5Mbps?
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Jacqueline Tierney

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You don't need the free time  because they never DAP you on Liberty.  When you go over you become lower priority traffic.  This may only be a problem during prime time but at night and during the daytime hours you likely will have regular speeds.  During the times we went over we still were getting the 12 mbps most of the time, so it doesn't seem to be strictly slowing you down on the pass if the bandwidth is available.  I have been able to stream some videos on the pass, in general I haven't noticed much difference at all other than less stress worrying about data caps.  I'm guessing that winter when more people are inside using the internet in the evenings will be the real acid test  on how slow things get during prime time.  On our WISP provider at our other farm that is only able to provide a maximum speed of 5 mbps we have always been able to stream videos and live streams just fine, granted the latency is different with that service but I am not sure how much that affects streaming once it gets going.  I'm also interested in hearing how Liberty is working for other users.
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Jim W

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Thanks for the info. I think I'm going to switch to the Liberty plan.

Update: I did finally get Exede to tell me the daily usage amounts for the 4 day period in question. My data usage (according to Exceed) for one of the days was over 2GB. My log only shows 0.7GB. Not even close!

In another month we may have a microwave link so that I can quit using Exede, but until then I don't have much choice except picking a different plan.
(Edited)
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J&J

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Look at 192.168.100.1

Under the " Ethernet Interface Statistics" you'll see the absolute data up and down figures for your modem.   Might be helpful.
What shows is total bytes since the last monthly reset.
(Edited)
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Bob

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The Liberty plans works. Your only setback will be no more heavy downloading at 2am. My average speeds after the 12gb are gone, clocks around 350kbs. Thats enough to stream any movie. At least you'll be in a position to say: 'goodnight' to those late night download parties.
(Edited)
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Jim W

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I'll be switching to the Liberty plan later today once I've finished using up my data. Thanks for the input.

I have two ideas on how my AP can not agree with Exede numbers.

1) The house operates on a local subnet, which the internet doesn't see. This creates a firewall due to address translation that is required for someone on the outside to reach a PC on the subnet. The sat modem has a completely different ip than the local subnet, which CAN be seen by the internet. Data can be directed towards the sat modem ip, but will not get routed to any of the machines on the subnet. In this scenario the sat modem will see the inbound traffic, but my access point will not. The sat company will charge for the traffic even if it cannot be routed to any of my machines.

2) Due to the crippling effect of such large latency, Exede will acknowledge receipt of a packet before I even get it. This allows the data to keep streaming without waiting for a response from a machine on my end. But, what happens if I cancel a download? The data can potentially keep streaming (see #1 above) even though I "think" I've canceled it.

Any other ideas on how the sat modem can see traffic that isn't routed to any computer on my subnet?
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Steve Frederick-VS1/Beam314, Champion

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In the more than 3 years I have been on Exede, my ASUS router has always reported internet data usage at or slightly above that number being reported on the Exede meter. I have never had any data usage that I cannot account for. Microsoft updates are usually my big data hogs.
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Jim W

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I just had an event highlighting a problem with Exede and data counting. I lost internet access, so I connected to the Viasat modem to check status. Sure enough, "disconnected". However, the transmit and receive bytes and packets were still ticking higher. I cycled power to the sat modem, which didn't appear to help. After about 15 minutes, and over 1MB up & 1MB down, the internet finally came back. I'm almost certain that Exede is counting those bytes, even if they didn't actually go anywhere.
:(
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Chris Hardy

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I have tried to restrict my devices from automatically downloading and automatically running videos but it seems the advent of bandwidth-sucking web-sites, apps, and devices are outpacing Exede's ability to deliver cost-effective and practical data plans.  I just switched to Liberty 12 and within 17 days exceeded my data limit and have been throttled so severely in the evenings that i can't send emails, can't access webpages, and can't even access my exede account to purchase more data.  I am completely annoyed by this when my counterparts in the city blow through terrabytes of data for a fraction of what it would cost me.  I totally get this is satellite - but COME ON!!  I'm not a gamer.  I don't stream Netflix movies but do watch the occasional YouTube and Facebook videos.  Last year, I could make 12 GB last 30 days - now it seems the GB's flow through 2 times faster and I know my viewing habits haven't changed - if anything I've become more self-restrictive...  As Jon Stewart so wisely advised us.... "if you smell something, SAY something."  Well, I'll tell you what; this stinks!
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Dave Eicher

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This is why I fear Windows 10 some. Heard it is harder to schedule download times and that it downloads quite often. Not good if you are on limited data.
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Steve Frederick-VS1/Beam314, Champion

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I am very happy with my Windows 7 on all my computers, and after seeing the many problems that Window 10 is having, I have no desire to upgrade to W 10. We on limited data just can't put up with adding more data hogs to our home networks.
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Dave Eicher

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Hopefully they will work it out, most of my unlimited data friends seem to like it.
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DK

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I have the same problem. I use SurplusMeter on my Mac that tallies all ethernet usage including usage that stays within my WiFi network. I am constantly running 100MB per day behind what Exede says I use. Recently, I have been unplugging the ethernet cable from the modem when I am not on line or I put my machine to sleep. This seems to help stop the bleed. As an unintentional experiment, I forgot to unplug the ethernet from the modem last night and I have a 100MB shortage again this morning. This includes 5 hours of free time. Try unplugging from the Excede modem and let us know if this helps the data bleed.
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Steve Frederick-VS1/Beam314, Champion

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If this data usage does not occur while your router is not connected to your modem, this would indicate that your router, or something else on your network is doing some data use. There are some brands of routers that continually check in with the manufacturer's website to report the router stats. I can't recall which one, or ones, but there was a thread about this some time back.
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DK

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Nice try, but this problem only started when I changed to Exede two weeks aga. I was with Dish satellite for years and SurplusMeter always ran ahead of the Dish counter. This is how it should work since SurplusMeter is measuring machine communications within my WiFi net. Everything in my system is the same except for the Exede data counter. Nope, this is an Exede problem and unplugging the modem helps me make it better. Just look at the hundreds of comments on this blog about data usage. I am stuck with Exede until my contract expires or I get really pissed and just buy my way out. I am in Montana hoping for Charter to connect me in the near future. It is really too bad, my connection with Exede is great compared to the Dish POS but the data problem makes the system not very useful. It is off to the local library with my laptop for any large data needs during the day as I cannot trust Exede. The free downloads at midnight are nice though. I am just having a hard time waking up at midnight to get my data transferred.
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Jack Prindle

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My experience duplicates yours! This issue involves the manner in which Exede is tracking and computing data. There is a problem with it. I have emails from Exede reps who unfortunately are no longer there, that says they have a problem, yet the situation continues. Like you and many others Exede holds us as a captive audience since the governmental entities have allowed these massive monopolies to provide the delivery of internet and those of us in rural areas are held captive to their abuse at even a much higher level. Hopefully our voices will eventually be heard, either by reputable and honest people within Exede who finally correct this issue and do the right thing, or governmental regulators who break from the massive amount of lobby money being thrown their way by ISP's to finally provide justice to the captive consumer to Finally receive what we have been paying for!
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JEP

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Seems obvious that if the extra counts do not occur when you disconnect from the modem, then it is something you are connecting via WiFi on your side that is creating the extra counts.  So, you have no smartphone, satellite TV receiver, Blu-Ray player, etc. that uses the Internet?
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Steve Frederick-VS1/Beam314, Champion

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JEP, that is what I was trying to tell DK, but apparently the message did not compute.
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DK

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I can go over it again slowly if you like. SurplusMeter sees the WiFi usage on my end. SurplusMeter continues to count my machine to machine data when the modem is unplugged unless I pause the meter (which I do). With Dish, SurplusMeter ran ahead of the Dish counter because it counts my machine to machine communications and the Dish meter only counted the data going out to the net. With Exede, the opposite is happening. I have even disconnected my WiFi system and the bleed is still there. The bleed only stops when I unplug the modem from my ethernet. Data that I am not generating is getting counted by Exede. Basically, with Exede my 10GB data plan is really a 7GB data plan due to the data bleed. See Jack's comment above, this is not isolated nor is it user generated.
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Steve Frederick-VS1/Beam314, Champion

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The bleed only stops when I unplug the modem from my ethernet.
DK, this is what you have stated above. If your modem is disconnected from your network by unplugging the ethernet cable and the data "leakage" stops, then the data leakage is occurring in your equipment, not Exede's.
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DK

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But it only happens when my equipment is connected to a Exede modem not a Dish modem? Does not compute. Of course the bleed stops when I unplug the modem, Exede cannot count phantoms if it is not connected (actually it could, but that would be too obvious). Exede is counting data that I am not sending. SurplusMeter counts data that for instance, I send to my printer. If I print a 50MB file, then SurplusMeter records 50MB of ethernet usage. As a result, SurplusMeter should always indicate a larger amount of data usage than the Exede count and it does not. Like I said, this only started two weeks ago when I switched to Exede. Years of Dish usage with the same system and no bleed. The problem is with the way Exede is counting data, or they installed some gremlins into my system with the Exede dish. 
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JEP

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DK - Have your tried power cycling your modem? 
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J&J

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It appears the Exede modem routinely sends 'keep alive' packets that count toward data used.  Don't forget the TCP/IP overhead counts as data too.

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DK

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Yes, I tried rebooting the modem, no effect on the bleed. Remember, the issue is not my usage which has not changed in the last month, but the way my data usage is being measured. Very high with Exede, not a problem with Dish. I just wish Dish had a decent connection then I would not have switched. Unplugging the modem seems to solve the problem for now. Why would we be charged for modem keep alive packets?
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JEP

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Maybe one of the Exede moderators will be able to help you out.  Something curious on your end. I've been a Wildblue/Exede customer for almost 10 years and have never seen a data discrepancy.  Good luck.
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DK

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Already tried. Nothing that helped. You know: WiFi thieves, mystery downloads, Facebook, etc. I just started by disconnecting from Exede when I am not using my computer and it seems to help. Lots of users are having data usage problems. So you monitor your usage and it always agrees with Exede?
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JEP

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I used to compare my Exede usage every day with my computer/phone totals and never saw a discrepancy larger than 10MB and it was as likely to be in my favor as it was to be against me.  I now only spot check when I see a large data spike.  I use SRT to log Exede usage to a file and then BitMeter 2 on all my computers to log computer usage.  Now with Windows 10, I can use their built in data history to see how much each program on the computer has used.
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Jim W

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My totals also usually agree with Exede. However, this event indicated an issue, so I asked for Exede's daily totals. They FINALLY sent me my daily totals for the 4 days of interest. The disagreement happened on just one day, but the difference was about 2GB! I log all daily traffic, except Exede phone service (VOIP), which isn't supposed to count. This has been a very rare event for me, but I find that Exede does not have any details about the traffic. Also, Exede is always right and the customer is always wrong, even if they have not details. Exede assumes ALL of there customers know nothing about computers or network traffic, and Exede's software (& hardware) are perfect. It's just been very frustrating.

I have now switched to the Liberty plan, but ended up without internet for about 12 hours. I am not sure if the two are related, but the timing is suspicious. Oh, I forgot, Exede's system is perfect, so somehow it's my fault.

I will give credit to Exede for coming up with the Liberty Plans. If a company knows (but will not admit) that their data counting is flawed, then something like the Liberty Plans  make the most sense.
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Dave Eicher

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JEP have you noticed a lot of download updates with Windows 10?
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JEP

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Dave - I received a batch of Office 2010 updates after installing Windows 10, but only 4 small Win 10 updates in the first three weeks.   My "main" computer is on Ethernet while I have four others on WiFi set as metered connections, so if there is a big update, I won't get burned too badly (hopefully).  The ones on WiFi I can let update during the LNFZ or maybe even install their updates from my Ethernet computer, assuming that the peer-to-peer updating actually works.
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DK

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Checked again this morning, unplugging the ethernet from the modem has stopped the data bleed. The network comes up immediately when you plug back in. It is also a good way to stop those unwanted upgrade downloads. Has anybody gotten any money back from Microsoft or Apple for the cost of their automatic downloads?  I wish I could switch to Liberty. Not available in my area, so I am stuck with the creative data calculations from Exede for the next two years unless they put up another satellite.
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