exede outage?

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  • Question
  • Updated 1 year ago
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http://prnt.sc/f6en6t does the ! in read me there is an exede outage or does it mean I need to reset modem?
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mferner

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Posted 1 year ago

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Diana, Viasat Employee

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Hi mferner,  Please give more details. Where are you seeing !  If you need immediate assistance please call 855.463.9333. You can also send an email to exedelistens@viasat.com and include your account number and contact information. Thanks
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mferner

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Hello Diana My modem goes out like once a week and sometimes I have to reset like 3 times for it to work again! so I was wondering on the modem page If the ! in red means there is a outage? I have internet now but it took me like 15 mins to get it working again
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Exede Lindsey

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Hi Mferner, as Diana has suggested, it sounds like you have an internal modem issue causing these repeated drops. Please send us your account and contact info to exedelistens@viasat.com. Thank you
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mferner

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email sent Lindsey
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Exede Lindsey

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Thank you Mferner, we will respond to your email as quickly as possible.