Getting slow speeds in Liberty Pass mode

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  • Updated 3 years ago
  • (Edited)
My Exede service has been terrible this month when I switched over to Liberty pass. I cannot stream standard def video aft 8:00 pm or so. So then I turn off the tv and surf until that gets so bad I have to switch over to using my LTE cell phone data. Yesterday morning we could not even get an internet connection on Exede.

I contacted phone support and after speaking with two script readers, it's very obvious that my problem is network congestion. Since this occurs for extended periods I call it oversubscribed. They told me that is the way it is, buy more data. I call it bait and switch since Exede, claims ability to stream standard def on throttle, unlike Hughes.

I generally can not stream on my LTE cell data without buffering, but this has been my best service the past several days.

I understand growing pains, but are there any plans to improve this situation? I am located in Wake, VA.

BTW, I did not have this problem last month.
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Bob Gołębicki Golembicki

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Posted 3 years ago

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Diana, Viasat Employee

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Hi Bob,  You are a valued customer and we are committed to explore all options of your speed issues. We are here to help.  Please send us your account and contact information to exedelistens@viasat.com. Thank You.