Exede Liberty Marketing Email I Received this Morning - Clarification and PSA

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  • Updated 2 years ago
I just wanted to share the following marketing email I received this morning and request some sort of clarification from Exede as well as post a caution to those that might choose to switch to it:



If you can get to the following link, I would highly advise a full read, but especially on the fifth page where you see a conversation with a support representative about how Exede was not enforcing the DAP policies on Liberty and then suddenly started to after they had gotten a lot of folks to switch to it in the preceeding four or five months.

https://community.exede.com/exede/topics/new-and-different-problems-now-showing-for-me-on-beam-329-a...

Bottom line is, unless things have changed, once DAPP'd you basically can't do diddly squat during Peak Hour in busy beams such as 329.  And yet if you read the language of the above it doesn't indicate that the service may be unusable, just the speeds will be slower.  When I was going through this, my speeds were sometimes 8 Kbps.  Yep.  Slower a.k.a unusable.

Now, anyone from Exede feel free to correct me, but isn't this still the case in heavy beams?  Or has something changed and now the ability to actually load a web page once in Liberty DAP now working?

Looking forward to hearing back.  I would love to hear that things have changed.  If so, what is the minimum DAP speed users of Liberty Pass can expect once over the Liberty Data Cap?
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Brian Shackelford

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Posted 2 years ago

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Alex, Viasat Corporate Communications

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Brian: While on Liberty Pass during busy hours and/or in a congested beam, your download speeds could be under 1 Mbps. The nature of Liberty Pass makes it difficult to say exactly what the minimum speed might be, since it's based on available bandwidth and not throttled to a specific value as it is on classic DAP.