Exede: Issues With Customer Service

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  • Updated 2 years ago
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  • (Edited)
Exede got the most, worst customer service I have ever deal with. I have to called in twice to try to get a billings issues resolve and still is not resolve. The second time I called to speak with a supervisor and he sound like a 13 year old boy, who feel like he hates his job and don't really know anything about the business. I have switch now to Xfinity (Comcast) for my internet services and I'm very happy. I have post my frustration on almost every website out there letting consumer know how bad Exede is, and I told all my friends and family also. Excede can't compete with all the other internet services companies out there.
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Tony Nguyen

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Posted 2 years ago

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Diana, Viasat Employee

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Hi Tony,  We're sorry you had an issue.  Please send your account and contact information to exedelistens@viasat.com and we will be glad to look into it.
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Robyn SaMyn

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hello was your issue ever resolved?  I am now having issues after 15 days of service, they have denied our request to waived the early cancellation fee.  We do not have any signed contract, or were told about having slow speeds.  The exact words were this internet is comparable to At&t which is fraud.
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Tony Nguyen

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Hello Robyn,

I been having slow internet speed since I signed up with Exede and when I called their customer service department, there are nothing they can do except advise me to upgrade.  Like I said before, Exede is high price for slow, terrible speed.  I'm waiting for Century Link to come to my area.           
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Lance Garrett Dean

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LoL! That sounds like the time I called and got a guy that sounded like he was from India and had no clue to what he was doing.. No sorry the server is not up! You used all your bandwith during your free time between 12AM and 5AM!  Now you sheet outa luk!