Concerned about subject lines and data

  • 1
  • Problem
  • Updated 6 years ago
  • (Edited)
Archived and Closed

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Exede, 

The fact that you and your admin staff here feel the need to change the subject lines of our posts is absolutely telling. You are clearly trying to make less of our problems and white wash the fact that you guys have a serious issue that is costing customers serious money JUST to be online at all. 

LOOK AT THE REALITY OF THE PROBLEM HERE. SEVERAL POSTS, SAME PROBLEM.

I GENUINELY hope that this becomes a lawsuit. We are talking about an obvious issue with your service eating up data and you dont have any explanation when its clearly a new issue for so many customers that have had absolutely no problems up until very recently.

Shameful. 

I look forward to your response here. Can not wait. Bring on the canned answers. 

BTW, here is a screen cap of what one of my posts looked like BEFORE you changed it.

 
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Jeremy Mora

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  • Absolutely Annoyed.

Posted 6 years ago

  • 1
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Alex, Viasat Corporate Communications

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Jeremy, data consumption can be the result of a variety of different things at any point between your computer and router and our network. The best way to address it is to work with one of our agents who can look into where your usage is going and help you figure it out. Suggest you email exedelistens@viasat.com for some one-on-one assistance with whatever issue you've got.
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Jeremy Mora

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Alex, are you kidding me here!? You are not even addressing what has been stated here. And you have changed the subject AGAIN. Screen cap below.

Your agents are completely worthless. I have tried this and they blame it on hackers or something else that allows you to not take responsibility. 



Im going to keep posting here until someone calls me and makes a solution. 

You have permission to access my account and have someone call the number on my account. Its my cell number.
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Alex, Viasat Corporate Communications

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Jeremy, I'm going to escalate your case and see if we can get to the bottom of this.
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Jeremy Mora

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That would be great and I would be royally impressed if you can make something happen here. 
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Jeremy Mora

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I just got off the phone again, and was told that my usage must be due to hackers. hahahhahaha this is hilarious ! 
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Jacqueline Tierney

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Yes...their favorite response to people that may not have a neighbor within a 2 miles radius of their house.....Oh...but someone must be driving out and parking in your driveway (I'm sure I'd not be bothered by a strange car sitting  in my driveway) and spending time just to hack your router and steal your internet...yeah right.  When there is free internet offered all over the place at rest areas, coffee shops, etc I'm sure people are going to get in their cars and drive all over up and down gravel roads just searching for a router to hack...yep makes perfect sense.
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Borderlord

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 I'm afraid that it does happen. Children who don't want their parents finding out what they are up to. People with malicious intent who don't want to be tracked to their own location. With the right equipment, your router can be access from a mile away or more, even if you don't think the signal is available much outside the house.  So, do use a secured router with a strong password.

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