Unhappy with service

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  • Updated 1 year ago
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Exede is not a customer oriented company. It appears that many customers run out of data way too soon. It should be investigated by the. FCC to see if they are making a "little extra " off the backs of customers to line their executives pockets . I sawtoo many of the same complaints about data usage. If you disputewith them they always say you are wrong .
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larry buchhorn

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Posted 1 year ago

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Rae Yearnd

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As the only installer for a dealer that only installed systems for  our companies private use I was able to install and remotely monitor over 65 systems over a three year period.  I can say that the usage varied wildly from one remote office to another but one thing was consistent,, I could trace all the bandwidth use and I never found the legendary Phantom bandwidth disappearance that a lot of customers  seem to experience.  Now that I am out of the daily monitoring and logging of these systems I can see how the Bandwidth could "evaporate"  
Right now I am living at my stepdaughter's house,,  there are in this house 2 smart TVs one internet connected DVD player,  3 smart phones, 3 Amazon fire tablets, and 2 computers,,and luckily a DSL internet connection.  A  lot of bandwidth on a satellite connection can be used up just updating everyone's devices,  and once that password to the wireless router gets out... well you know what can happen.  When I had a Exede at home I used software to watch my usage and logged into my account daily to verify.  I only plugged in My wireless when My wife and I were alone at home and though visitors asked when they did not pick up any wireless signal at my house they assumed we were without internet even though my yard looked like the Satellite Graveyard from hell.   
All of this is to say that people who are lucky enough to have a un metered connection get spoiled and those who have Satellite have to be misers.  Hopefully when the new bird becomes operational there will be a few new plans and more bandwidth for all.
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xode0000, Champion

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I would like to add that being a miser isn't all that hard.  All you have to do is get rid of what are essentially data wasters, including Microsoft's automatic updates.
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Tim Spake

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That helped me a lot turning off the auto updates on phones and tablets. Now I do it when I have on a wifi connection somewhere else. Just update all at same time.
My problem is no speed, no where near the 25Mbps they sell you on for the Boost 25 plan
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Rae Yearnd

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I never liked the marketing phrase of "Up To"  25 Mb     but I can tell you that I often saw even higher speeds than that and I hope with the new satellite even faster rates will be possible.  ViaSat should have been happy to market the fact that they have the fastest most capable home internet service without locking down a   specific number,, but of course when you are signing a 24 month contract you want to know what you are buying too.  The system is the best  that I ever used or installed in my 25 years of satellite work but the evolution of the internet makes consistent improvements necessary.  For example  i find it harder and harder to find a simple print news story, everything is on video,,everything.  when I go to read my news daily I am forced to hit the stop button on all the video feeds that I don't want to watch, or disable my flash,  also AdBlock helped get rid of the constant popup video ads that would loop endlessly.
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Steve Frederick, Champion

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It is not only Exede that uses the "up to xx Mbps" disclaimer in their internet offerings. All ISPs have that in their offerings, even those with 100 or 50 Mbps plans, it always says "up to". That is because no ISP can ever predict just what the traffic on their network will be at any one time period.
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Diana, Viasat Employee

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Hi Larry,  We do care. We always look to provide the best service on every level. Iapologize if we haven't done that for you.  There are so many ways data is used and we'd like to help you to identify your data usage. Please send us an email message withyour account information so that we can attend to this matter.   
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Diana, Viasat Employee

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Hi Tim,  Send an email with your account and contact information to exedelistens@viasat.com so we can review your account. There may be many reasons for your slow speeds. 

Speeds will vary based on the time of day and your geographiclocation, and may be extremely slow when the network is busy, typically in theevening hours, about 3:00 p.m.- 2:00 a.m. local time, which may greatlyimpair your ability to use the internet. We are always working on ways toimprove our internet service.
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Tim Spake

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How many times do I need to do this? It does no good. The problem is at your end. I get good speeds at 2:00AM and during the day if I am at home but I work most days. This does me no good for normal usage. I do have service plan. Doing the same thing over and over and expecting different results..........
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Jim

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It's the party line... your speeds are down because of spring break, weather, sun spots... who knows...  They started pitch Freedom 150 and boost but the new satellite isn't up yet.  At this point it's not launching till May and then there's at least three months of checkout before it's up and running.  
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Tim Spake

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About the time that my 2 year contract is up. I hope there is a new option by then.