Running out of data

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I started out with Wild blue it worked fo r our purpose. I was forced to change to Exede. I started out getting along with 10G's of date then 10g's was not enough. we had ro change to 15G's now that is not enough data. we have not changed our habits we do not download movies we simply surf and some shopping. It makes no sense that we keeping running out of data especially when we used to get by with less than 10G's and now we can not get along with 25G's. I think this company speeds up my data usage so I need to continually increase ma data and also my monthly bill. I am getting ripped off and am ready to report to the correct agencies to try to stop the ripoff.
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David Stairs

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Posted 3 months ago

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Judge and Jury

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What operating system is used by your computer?
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Bev, Champion

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David, the internet has changed dramatically since 2004, (Used as an example because that's when I got WildBlue service.) Back then webpages were mostly text, a few photos and, rarely a video with simple, text or almost all text advertisements here and there.

No pages have gorgeous background images, even if the body of the site covers 99% of it, that images still has to load. Ads are graphics and video, often with audio as well. Videos load and auto play by default. Most of those are HD videos and studio quality sound, all data hogs.

The internet back then was geared to dial up and, at most DSL now, it's geared to high speed, unlimited data. Developers don't worry about how much data their bloated sites need to load, they only worry about what gets visitors and makes money and, that's HD, top quality, elaborate graphics and sound.

Exede is not taking your data, the same old websites you've frequented for years are, they have changed and, they use more data today than they did even 5 years ago.
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Judge and Jury

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You don't know me.

I have a message to all idiots that come here bashing Exede with lies and other unsubstantiated claims.

You're concerned about the wasted space I used above addressing Mark Roddy yet you don't mind wasting everyone's time with your pissing contest?

I told you before, Mind your own business.
 
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Mark Roddy

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You must be the CEO
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Mark Roddy

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I did not write on your community to get any buddy points. Craig, Give it up Buddy, I'll have a pissing contest when ever I want. Give your Exede Buddies the best. Have a great Exede data cap.
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Judge and Jury

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I'll have a pissing contest when ever I want.
Yes you can.  The one I was referring to is hosted by Wyngs
I have a great data cap.  I haven't gone over in months.
 
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Wyngs

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(Grin) (It sure doesn't take much for some people to get all red in the face).
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VeteranSatUser, Champion

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It is 2017 not 2007. Usage needs have increased as websites and the internet in general has gotten more data intensive. I use to get by with 2GB/month on my mobile device. Now I use 12GB/month. Part of that is because of sites are more data intensive.

But if you feel Viasat is purposely speeding up data usage to make you spend more money with them, good luck convincing the "correct agencies" with your theory.
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Stephen Rice

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For those of you that have forgotten, this is what the Facebook home page looked like back in 2007.
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Jim16, Champion

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Wow, that post says volumes about data usage Stephen.  A lot of us have gone thru the changes with the internet.  6gigs use to be plenty for me years ago. Then I went to 8 and then 10 and then found Exede and went to 150gigs. From dial-up to cell tower to Satellite!  The faster your download speed, the more you are going to go thru web pages.  It use to take me several minutes to have a web page fully download when I had dial-up.  Now, I can go thru page after page on a web site in a matter of a few seconds.  Didn't really change my surfing habits, just was able to go thru pages faster.  And that means using more data.  I'm glad Exede has data plans that allow me to increase my data package, they never once forced me to do anything.
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Bradley

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So true. We download such much more so much quicker now. I remember dial-up, and I’ve also experienced 200+ Mbps connections. ViaSat 3 ready for launch yet?

When 4K streaming becomes the norm, data consumption will dwarf anything seen prior.

I’m serious when I say some months I use 1 TB of data, and I’m not even trying to waste data.
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Michelle Bay

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I will have to agree with David.  I am not an idiot, and I know the Internet has evolved and with it data increases.  However, I have not had Exede since 2007, and over the course of about a year I had to change my data plan form 10, 12, to 15.  I did not change my habits any, and was hardly using half of my 10 gig allowance.  The next thing I knew I was going over and had to go to 12 and was pushing that, and then to 15 gigs within a month and had to really restrict my usage to not go over.  
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Bradley

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Honestly, 5 GB of data is nothing anymore. It’s one ninja update. You may have done nothing different at all. Updates are increasingly getting larger. Devices are more likely to find ways to update themselves without our knowledge too. If data usage keeps increasing exponentially for you, I’d be on the hunt for malware or a virus.
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VeteranSatUser, Champion

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One game off Steam could be 50GB now.  That would be five months of my 10GB data plan...lol. 

Seriously.  All the app updates, windows 10 updates, etc.  My android needed 1.2 GB to do an upgrade earlier this year.  At Exede's inception the base plan in 2012 or so was 7.5GB PER MONTH, no free zone, and a hard cap.  Think about that one!  That was just FIVE years ago.  Now people need more than 150GB/month just to get by.  There is a reason why Viasat has bigger plans now.  People need and use more data than ever before.

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Old Labs

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Actually many people don't need and use more data than ever before, and I think I see a couple of them here.

Instead they need to better understand how data is being consumed on their behalf and without their knowledge. There are more than enough threads here and elsewhere on how to go about determining this, so no need for another "data usage" thread.

Trim all of the bloat (and many times "convenience" features)  from web sites and you'll be surprised how far you can stretch even 12 GB of data - even with some minimal "self-optimized" video streaming in my case ;)

Now folks are being encouraged to upgrade to unlimited plans or bigger plans to combat bloated web applications, which will simply yield more congestion and inefficient data usage and more pressure on an already limited resource. ViaSat-2 will undoubtedly offer some temporary relief before the cycle begins again.

Nothing wrong with paying more for more data to counteract that bloat but much of it can be eliminated without the need to buy more - it takes nothing but time and knowledge. Your nickel, your call...  

And yeah, Facebook still preloads video streams regardless of whether you turned autoplay off - you're large at the mercy of the casual Facebook user in that regard - scroll though a users feed and keep track of how many videos there are that don't play - yet each one may be preloading in part as you try to reach the bottom of a neverending page of "home movies".

While users may not have changed their habits, the web sites they are visiting have certainly changed their's in terms of how efficiently (or inefficiently in most cases) they use your data. 
(Edited)
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Brad, Viasat Employee

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Just to bounce off the replies unfortunately many are correct. The internet has certainly evolved over the years shaped by DSL and Cable users (which make up most internet users). News pages will play video automatically, Youtube "does you a favor" and play a related video next automatically, pages have more multimedia content and streaming is becoming a feature almost everyone with a TV wants to do.  As we ourselves evolve some old classic plans are retired. We keep customers in their old plans but if a change like a move or vacation mode takes place or an interruption of service we can only put a customer on the current available options. 

Satellite internet is going to seem like it changes the most because we started with very low speeds and low caps, the internet changed so we had free zones, then liberty pass and now unlimited is a further step in our internet evolution. I suspect come Early next year (still TBA) ViaSat 2 will make us evolve a step further. 

Without changing what we can offer the internet will leave our customers behind because the only constant is going to be change.
(Edited)
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Old Labs

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Well that settles it then - have a nice day!
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Steve Frederick, Champion

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Old Labs, not trying to be critical here, but the correct email should be viasatlistens@viasat.com

You have said it all in your comment about monitoring usage. Sometimes people just do not want to believe that these devices can consume loads of data in the background.
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Old Labs

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Yep, my mistake
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Steve Frederick, Champion

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I hope you are not hitting that eggnog already.

Merry Christmas
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Brad, Viasat Employee

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That's correct Viasatlistens@viasat.com is the address to contact.
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stacey watson

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I am having the same problem. We have all of our devices blocked, don't game, have auto play shut off, and very rarely use it. I am 10 days into our billing cycle and have supposedly used 100% of our data. We have the same amount of data on our family cell phone plan (3 phones) and NEVER reach our cap. We watch videos, download, upload, use snapchat and facebook. There IS something fishy going on with our Excede service. I fully understand that times have changed, but when I use my cell data for almost everything, how is it that my home data is used up? I am fed up with getting this message each month, we never had trouble with Starband, unfortunately they quit servicing our area and AT&T doesn't come this far out.
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Michelle Bay

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I do not watch movies on my computer or play games either . I have also called in and turned off all the extras that might be eating my datathat the representatives at Exede have told me to shut off. My data usage still continues to go up.
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Bev, Champion

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Load a site on you phone and, the same site on your computer - see the difference, the computer uses far more data for the full site than the mobile version of the site uses. Mobile device are also very prone to turning auto updates and cloud service back on every time you update the OS, without telling you they did that.

Many things on a computer can update automatically and, need to be shut off app or program by app or program. Some cannot be set not to update at all. Background processes may be using data and, malware is always a possibility as well.

I've been a customer since 2004 and, Viasat's usage meter has not been wrong yet. Always matches my own usage monitoring software. I would look at ever possibility before blaming Exede's meter for being wrong, odds are, it's right.
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VeteranSatUser, Champion

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Bev is right in one respect.  Data used on a mobile device is much different than data used on a computer.  Mobile devices might appear to load the same website, but they are "optimized" for mobile data usage vs. what you get on the computer.  No.  It is not the same as the video data optimizer...but similar concept. 


As far as the usage meter never being wrong.  That is NOT true.  There were serious issues with the tracking meter in the early days of Exede that impacted myself and many other customers. Viasat eventually got it straightened out but it happened for a good 6 - 12 months upon Exede's inception.  Didn't impact everyone, but there were problem and it wasn't related to anything on the user's end.  If I had to guess it was related to connectivity issues for customers on the beam fringes (like myself) where things got stuck in a loop, but that is all ancient history now. 

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Stephen Rice

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I had a whole bunch of onion rings for dinner last night.  Today is going to be a very bad day.
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Brad, Viasat Employee

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pop a few Tums. You'll be alright 
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Bev, Champion

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No, no we southern bumpkins know ya gotta eat beans with onions. What'd you do, forget the dang beans? :P Oh well, red beans and rice for you today. LOL
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Stephen Rice

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Red beans and rice are on Monday.
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Ben McCanna

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I think I am getting ripped off and that is all there is to it.
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VeteranSatUser, Champion

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Well. Viasat has a competitor called Hughesnet. Since you like Viasat so much, move to Hughesnet and I am sure you will love it!
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Eric Ruger

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New to Exede/Viasat and new to data caps. Subscribed to 25G plan. All connected devices go through my wi-fi router which tracks all traffic. 11 days into billing cycle, router shows 6.8G down and 2G up. However, Exede/Viasat usage reports usage of 20.6G. There is definitely something funny going on.
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Steve Frederick, Champion

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Eric, have you disabled the WiFi section of the Viasat modem/WiFi router?
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Old Labs

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Which brand/model of router?

FWIW, I discovered early on that with my ASUS RT-AC3200 that if NAT Acceleration was enabled (set to auto) that traffic monitoring was inaccurate. For me it seemed only to impact wired connections when I was configuring the router initially and YMMV. Haven't tested to see if it impacts wireless.

After searching, found the following recommendation:

Enable NAT acceleration only if you have greater than 100 Mbps connections (ok no problem there at least not yet anyway).

Consider disabling if you require any of the following features: Port Forwarding, QoS, IP Traffic Monitor, and Parental Control.

There was a warning in the ASUS user interface, but it was easily overlooked.

Apparently NAT acceleration is hardware based and bypasses the CPU where some features are implemented.

But just a guess... and explained the discrepancy I noted.

P.S. Thanks for jogging my memory, I had intended to post that for all the ASUS router users here anyway and had forgotten. Another senior moment, I guess.
(Edited)
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VeteranSatUser, Champion

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That is interesting.