Exede is "Exede"ingly Looking Like a Scam

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  • Updated 2 years ago
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We bought the 25mb Unlimited Silver the last week of October.

Since then, we have only seen speeds above 6mb occasionally, I can count the speedtests over 10mb on 1 hand.  We can't even stream video at 240kbps.  And when I reach out to customer service, they tell me to reboot my router (which does help occasionally), and if it doesn't help they ask me to call and wait on hold forever to talk to somebody who tells me the same thing.

I understand it's "up to" 25mb, but considering we haven't even reached 16 yet at any hour, peak or not, I'm feeling severely ripped off.

So add to that, 20 days into the cycle, we've supposedly used 60GB of data.  The internet is so bad we have to stream at the lowest possible quality, generally 120kbps...  I'm not at risk of going over, but God forbid we ever get speeds anywhere near what they advertise, we'll probably go over the data cap too.

I know now why they do not give a free month trial...  They wouldn't have any customers.
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Carraig S

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Posted 2 years ago

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