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I was corralled by directv into using exede/viasat after moving to an area with few options for ISP's. After being made aware of the different plans I told the rep that none of the options with the data allowances quoted worked for my large family and that I would get my internet via Hotpsots provided by my cell carrier. Miraculously the rep comes up ith the "Freedom Plan" giving me 150GB of data a month for the life of the contract for $49.99 per month. I agreed and was sent a contract that did not list anywhere in it the amount of data I would receive but did outline ALL of exedes plans including the "Freedom Plan"..Services was installed on January 29th. On February 6th I get an email stating we were out of data. I did not see this email until 3 weeks later due to my extensive traveling for work. When I called exede on the 26th of February they informed me I was placed into the 10GB plan with 10GB free for 6 months, I objected. I was then told by a very nasty supervisor that the "Freedom Plan" was not available in my area and that they are not responsible for directv's lack of knowledege of their packages. I asked to cancel service and for them to pick up their equipment and was told I would be required to pay the early termination fees and that I could write an email to corporate but that it wouldn't do me any good as I had signed the contract. (yes the contract that does not specifically outline any set plan which was even deemed unusual by the customer service rep) I was forced to upgrade to the 25GB plan with 25 free for 6 months for an additional $70 a month while I await the probable non forthcoming answer from corporate and an answer to my complaint to the FTC. Exedes customer service is terrible, their conflict resolution is non existent and their tactics are borderline illegal at best.