Exede internet is on and off for the last 2 days, still waiting for a service appointment

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  • Updated 1 year ago
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Internet service will come and go, there is no weather, we reset everything numerous times it just comes and goes on it's own. I have telephone service through my internet, my son is trying to study for a civil service exam online, becoming very frustrated with exede internet.
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connie

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Posted 1 year ago

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Matt B, Viasat Employee

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Connie,

Please send us an email with your account info to ExedeListens@viasat.com.  We'll take a look at your account and see what the delay is.

Exede Matt B.
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Deku, Champion

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well ya have to wait for the technicans to come out... also it may take like 2 weeks to get a service appointment... also... maybe even 3 weeks max but imma also need a service appointment also... so yeah... i am needing to schedual also... ya need to call the number of what exede give you and then you have your refernce number and then... you call them and give them your refrene number :3
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Bev, Champion

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I've never had an issue getting a service call scheduled the same day I call to request one. It may be a week or two after calling that the service visit is actually scheduled to occur but, I've always been able to get it scheduled the day I request it.

The contractor that will do the service has always called me that day to schedule, then again the day before or, day of the appointment to confirm the appointment and, ask for any special instructions, like GPS is slightly off on the location of my home, Honk when you arrive so that I can put the wolves in their pen before opening the front door, etc...
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connie

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I have called the service tech 2 times now, spoke with him 2 times and he put me off both times, can't even get anything scheduled so far
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Bev, Champion

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Connie, please call Exede directly at 855-463-9333 and, inform them of the problem and, the name of the company and/or technician that is refusing to even schedule a service call for you. They will be able to find out what is going on and, help you get a service call set up.
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Jim16

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"Honk when you arrive so that I can put the wolves in their pen before opening the front door, etc..."

I've missed you Bev!