Service failing

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  • Question
  • Updated 4 years ago
  • Answered
  • (Edited)
Our Exede is suddenly not dependable. Two months ago I saw "berts wifi" showing up in our networks. I switched it to Private; then kept getting bumped off. Reluctantly returned to Public with decent success. Not thrilled about keeping it Public. Then 2 nights ago new pattern: no internet from about 6:30 pm on.  Anyone else experienced this? Could we need new modem or does Satellite get bogged down with users?
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  • frustrated...

Posted 4 years ago

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Diana, Viasat Employee

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Hi thaliapoulos, We'd love the opportunity to  review your account to try and figure out what may be causing your internet to stop working over the past 2 evening. Please send your account and contact information to so we can do some troubleshooting.
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Rich Jordan

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mine conks out at 8 pm I called them they wanted to charge me 95 dollars to come look at it