Unhappy with Buy More Data prices

  • 2
  • Problem
  • Updated 3 months ago
  • Acknowledged
  • (Edited)
I have a 150GB /month plan. I choose that because I did not want to run out of data. Most months I use 50 - 60GB of data. This month I made a mistake. I hit the clouds in iTunes because I was taking a trip and wanted my movies downloaded to my iPad. I forgot I had a limited data plan for internet. That used up my 150GB of my data with 25 days to go in my billing cycle. I pay $125 / month for a 150GB plan. The price to put the 150GB of data back is $1500.00!!!! Loan sharks have better policies than that. Excede Customer Service is not empowered to give anyone a break on the pricing. This is simply unfair and says a lot about the company. Yes - I made a mistake. But I never asked for financial compensation for the 20 times or so in the past year where my download speeds were 2MPS or lower and I spent hours on the phone with tech support trying to get it resolved. I have 19 days to go and have already forked over $200 for 20GB of data. Does Excede have a competitor I can switch to?
Photo of Don Mott

Don Mott

  • 3 Posts
  • 0 Reply Likes
  • Angry!!!!!

Posted 3 years ago

  • 2

There are no replies.