Confused over data measurement

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  • Updated 4 years ago
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exede advertised 10 GB, but they say their GB are not the same as other providers. I downloaded the new apple update and apple says it would use less than a GB and I used 7GB in 5 minutes. When I asked why would I use 7 GB when apple says it takes less than 1 GB Exede says that their GB are different. Why should they advertise 10 GB for a price to compete with other providers and they are not equal?
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carol

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  • ripped off

Posted 4 years ago

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Waterpixe70

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I agree with you. Maybe the FCC needs to look into this issue.
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charley drumm

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Jack, thank you, sir. I will contact those folks tomorrow. I'm not shy. I'm a Cajun and I'm funny about money. Exede has thrown up red flags everywhere.
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Jack Prindle

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Yep, I agree. It is a shame since all they need to do is honestly deliver a quality product for the quality price we are paying them.
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carol

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I don't use a computer just my IPad and never watch TV or stream anything. I just goggle things I want to read about. I did do an update on my iPad that was less than a GB and got an alert that I used 7 GB. How can this be? I had this problem before and that's when they told me GB on Exede different from my Verizon. That's a huge difference. It does need to be tested and measured. If you advertise 10gb it needs to be 10 GB. I turned off excede and used Verizon Hot spot the rest of the month and didn't even use 2GB and that's with my other users on my phone plan.
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Brad, Viasat Employee

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Several factors can go into that Carol. Mobile websites uses much less data than what you'd use if you visited many of those sites with a regular computer as many mobile versions of sites don't autoplay videos, run flashing ads or gifs. This alone can make it seem like you burn through data quicker with Exede than say your 3G with Verizon. As stressed many times in this thread by myself and others below: a GB is a GB, there's no way it's measured differently between providers; it's a measurement of data and nothing more. 
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Brad, Viasat Employee

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As far as the Ipad update goes, the update itself likely was just a GB but all your files you've previously had that aren't default files will be backed up as well which is very likely what the difference was. Gizmodo has a pretty good article explaining why this is: http://gizmodo.com/why-ios-updates-require-so-much-space-1648550109
(Edited)
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charley drumm

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Well, isn't THAT an interesting tidbit of information. EXEDE has its own amount of data per GB. The gov't has techs that test gasoline pumps at stations, to make sure they are supplying a gallon of gas, like the meter claims. Obviously, a meeting with EXEDE and whoever measures GBs, needs to be arranged. I'll get back to you with more details.
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Lazaro Izaguirre Jr

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Exede say's i'm using up 18 GB in less of a week this certainly got me thinking how do they measure this?, but since their extraordinary low customer service keep's blaming me for the usage that i find it hard to believe.  My recommendation for this service they provide  really top's the bottom of my list and is a reason why i choose to cease their services today.
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Jack Prindle

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Been fighting this issue since January with no resolution! FRUSTRATING!
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charley drumm

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Jack, have you contacted any gov't resources yet?


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Brad, Viasat Employee

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Hello Carol,

A GB measured by Exede is the same as any other provider measures. A GB is 1,000 MB. It would be impossible to measure it otherwise. Do you mind sending me an email at exedelistens@viasat.com with your contact info? I want to do 2 things: 1.) see who told you we measure differently b/c that's obviously very untrue and very inaccurate and we need to make sure no other customers are led to believe that's the case and 2.) I can help you look at your data to see what could have used this data (unsecured router, system updates, possible error, ect). There could be many reasons how this could have happened.  
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Knight Rider

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Exactly, as brad said a GB is a GB is a GB, its 1024MB to be exact as measured by computer operating system. which if you break that down it is 2^30 bytes as computers measure it. 

EX: To your computer's operating system, a GB is 2^30 bytes or 1,073,741,824 bytes
(Edited)
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Waterpixe70

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I too have been told it's not calculated the same way. It's funny how I can use my cell for games, video, etc and barely put a dent in my usage but God forbid I stream 3 episodes of an hour long program on Netflix, on the lowest quality mind you, and 3-4 GB's are gone. Can you explain that? I would really like to know why that happens.
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Brad, Viasat Employee

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Hello Waterpixie70. 

With your cell data, if you're on your cellphone's network rather than home wifi, you are not using your satellite data. Some games/YouTube videos use a significant amount less than Netflix would. A movie can easily consume 1-2 GB even in the lowest resolution. A good rule of thumb although not always the case is that one hour can eat up 1GB. 
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J&J

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@ Waterpixe70;

Your cellphone has a small screen.  Your cellphone connects as a mobile device and the video site knows that's what you are using and the resolution to send the video. (See THIS)

Your cellphone screen doesn't need as many pixels to display the image, thus it uses less data.   Your computer screen is likely much larger than your cellphone's screen so more pixels are sent to fill the image, using much more data. 

It is unfair to say your cellphone videos use less data per hour because data measurements at Exede are incorrect, they are not incorrect.

If you stream a video using your cellphone ISP, and then use your phone in WiFi access mode watching the same video using Exede, you will find the data consumed is identical.

You asked for an answer to the cause for the discrepancy of data consumed, now you have it.
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Waterpixe70

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I appreciate the info, from both you and Beau. I already knew about the gig an hour thing but the other stuff is food for thought. What needs to be addressed is the way customer service states the differences between cell vs satellite. As I said in my first reply, I was also told it was measured/accounted for differently.
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Knight Rider

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In a way it is measured different..i mean as far as the actual data counting its the same they both measure a byte as a byte but the difference as Craig stated looking at stuff of your phone it uses mobile websites which usualky dont have all the adds and automatically plays videos at lower res. Because it nnkws your on a limited mobile plan.

Sometimes you can load mobile sites on a desktop but going to m."site".com rather then www. Site . com
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Rich

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This is for Brad,

As a programmer I have always found that a GB is 1024 MB.  Just to get things strait.  Maybe that is the difference in Excedes measurement.  The sure suck up my data over 10 GB in the first 3 hours of the billing cycle.  Iran out the day before yesterday and have not been able to get to any site but email and Bing.

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Billy Hearnsberger

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Exede is pretty good for email as long as it only contains a few words and no images...

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